Reviews Analysed
20
We Collect & Analyse Reviews
Hello Baby
Experiences & Reviews
Hello Baby operates pregnancy scanning clinics and an online retail presence for baby products. Consumers searching reviews commonly look for feedback on scan appointments, staff professionalism, product reliability, delivery and returns. Review summaries help prospective customers weigh in‑clinic experiences against reports about product faults and post‑sale support.
Overview & Key Metrics
Positive Sentiment
80%
Latest Review
18d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Many reviewers report helpful, attentive staff and effective problem resolution in person or via chat; a smaller group cites unresolved refund or return disputes.
Share
Strong
30%
💰
Value for money
Few reviewers mention price: some cite reasonable pricing for scans and packages, while an isolated buyer disputes value and a denied refund for an expensive pillow.
Share
Mixed
3%
⚡
User experience
Most clinic visitors describe relaxed, welcoming appointments and repeat visits; staff effort to get good images and personalise scans is frequently noted.
Share
Strong
18%
🔧
Product quality
Reports vary: several reviewers praise the product range, while others report faulty or damaged items (monitor failures, damaged deliveries, uncomfortable pillow).
Share
Mixed
10%
📞
Communication
Some customers describe prompt chat or email responses and quick replacements; others report no replies, missed tracking information and stalled return processes.
Share
Weak
9%
⭐
Overall experience
Many reviewers give positive overall impressions—especially of the scanning service and staff—but a notable minority report poor post‑sale handling and unresolved issues.
Share
Strong
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Hello baby is the best scanning place…
"Hello baby is the best scanning place by far and Katie and all the staff are very loving kind and gentle. My little girl wouldn’t play ball in telling..."
Kirsty
Trustpilot
Sep 30, 2025
Featured for: Supportive staff; repeat visits
Great Customer Service
"The receiver broke down (which happens to every product from time to time). On contacting them they were quick with their reply; as..."
Manish Popat
Trustpilot
Sep 30, 2025
Featured for: Quick replacement after failure
Disappointing Product and Terrible Customer Service
"I purchased this baby monitor hoping it would give me peace of mind, but unfortunately, it has been nothing but a disappointment. After just a short p..."
Holly Breen
Trustpilot
Sep 30, 2025
Featured for: Broken monitor; unresolved support
Do they even exist?!!
"Items arrived damaged and 4 attempts to organise a return have led to no..."
Sandra Muggeridge
Trustpilot
Sep 30, 2025
Featured for: Damaged items; no response/refund
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
S
Steph S
trustpilot.com
Sep 30, 2025
Good customer service. Very helpful.
I ordered a few items from this website and all but one arrived correctly. I contacted their customer service via the chat. They organised for the inc...
A
Abigail Newman
trustpilot.com
Sep 30, 2025
AVOID
Purchased expensive £75 pregnancy pillow. Used once or twice but was very uncomfortable. I emailed saying I’d used it but could I send it back as per...
H
Holly Breen
trustpilot.com
Sep 30, 2025
Disappointing Product and Terrible Customer Service
I purchased this baby monitor hoping it would give me peace of mind, but unfortunately, it has been nothing but a disappointment. After just a short p...
M
Maia Haywood
trustpilot.com
Sep 30, 2025
Hello Baby is the best
Hello Baby is the best! Always the greatest range...
A
Anne Morris
trustpilot.com
Sep 30, 2025
Excellent products and great service
Highly recommend Hello Baby for a wide range of beautiful toys and equipment for babies an...
K
Kirsty
trustpilot.com
Sep 30, 2025
Hello baby is the best scanning place…
Hello baby is the best scanning place by far and Katie and all the staff are very loving kind and gentle. My little girl wouldn’t play ball in telling...
G
Gemma flanagan
trustpilot.com
Sep 30, 2025
Went for a gender scan today Hello Baby…
Went for a gender scan today Hello Baby Pregnancy Scanning Clinic I've had it confirmed I'm definitely having a baby boy 🥹💙 we can not wait to meet yo...
M
Manish Popat
trustpilot.com
Sep 30, 2025
Great Customer Service
The receiver broke down (which happens to every product from time to time). On contacting them they were quick with their reply; as...
L
Levi Cunliffe
trustpilot.com
Sep 30, 2025
Really happy with the experience I had…
Really happy with the experience I had with hello baby🥰really friendly spen...
C
Clare Kelly
trustpilot.com
Sep 30, 2025
Been to hello baby again today for my…
Been to hello baby again today for my daughters gender scan the girls make everyth...
K
Kerry Hayes
trustpilot.com
Sep 30, 2025
Another amazing visit to lovely Katie &…
Another amazing visit to lovely Katie & girls for a sneak peak at my beautiful grandson due in April , what...
E
Ellie Rooney
trustpilot.com
Sep 30, 2025
I have had both of my scans here for my…
I have had both of my scans here for my little girl and boy and they are so welcom...
D
Dem
trustpilot.com
Sep 30, 2025
Visited to get our first scan
Visited to get our first scan , they always offer amazing service. staff w...
P
Paige
trustpilot.com
Sep 30, 2025
Obsessed with this place🩵
We’ve been to Hello Baby 5 times over the past 4 months as I get so excited to go everytime! The girls are absolutely lovely and take so much time to...
C
Claire Crosby
trustpilot.com
Sep 30, 2025
Hello baby amazing service and staff
Hello baby always offer amazing service. staff always friendly and even rememb...
C
Charmain Bryant
trustpilot.com
Sep 30, 2025
Been here a numerous times and the…
Been here a numerous times and the girls are great and the person who does scanning is great nice person always get...
W
Wendy Haggerty
trustpilot.com
Sep 30, 2025
Can't recommend Hello Baby enough.
Can't recommend Hello Baby enough. These ladies are so welcoming and cannot do enough for you aswell as being very professional. Been a few times to s...
E
Emily Healey
trustpilot.com
Sep 30, 2025
Been a handful of times now for my…
Been a handful of times now for my scans since January 2023. Katie is absolutely brilliant. Always making me feel welcome and at ease and trying her b...
T
Twisted Tessie
trustpilot.com
Sep 30, 2025
Is this company fake?
I ordered a rattle back in January. I've already paid for my order, but haven't received a tracking number or my parcel for that mat...
S
Sandra Muggeridge
trustpilot.com
Sep 30, 2025
Do they even exist?!!
Items arrived damaged and 4 attempts to organise a return have led to no...
Conclusion
Reviewers most frequently praise Hello Baby’s in‑clinic experience and attentive staff, with many repeat visitors describing calm, personalised scans. There are also multiple positive reports of helpful customer service handling replacements. However, a number of reviews raise concerns about product reliability, damaged deliveries and inconsistent post‑sale communication or refunds. Prospective customers may want to read return and warranty terms carefully, document any product faults with photos, and use the company’s chat or email channels immediately if issues arise.