Many customers highlight friendly staff and enjoyable in-clinic scan visits. Several shoppers mention fast shipping and quick fixes when items arrive faulty. A substantial number report orders that never turned up and customer service that did not respond. Overall feedback splits between very positive in-person care and strong frustration with online order communication.
Examples from available reviews (Dec 2022 – Mar 2026).
Enjoyed a gender scan with welcoming staff and lovely personal touches.
“what an amazing experience at hello baby”
Fast delivery and helpful sales team provided requested invoice.
“Very quick delivery.”
Order not received after a month and customer service unresponsive.
“I haven't received anything and customer service isn't answering my email.”
They refused refund citing damage despite return and postage costs.
“they won’t refund.”
Multiple reviews mention quick replacements and fast courier follow-up when parts arrive damaged or missing. Several customers describe helpful frontline staff who organised collections and pushed through priority replacements. Fewer accounts mention refunds being refused or customers being told to fix issues themselves, showing mixed results in more complicated cases.
Some customers say prices felt reasonable and products arrived as described. A separate group points to expensive international returns and the lack of free return labels, which reduced the sense of value. Value comments appear less often than delivery and service feedback.
Many reviewers describe relaxed, positive in-clinic scan visits where staff help them feel at ease. Both first-time visitors and repeat customers mention clear images and attentive care. Names of staff and repeat bookings come up often in these experience comments.
Customers praise certain products for features such as talk-back and night vision, and some call the toys "perfect" for toddlers. Other reviews describe monitors that stopped charging or parts that arrived broken. Performance varies from purchase to purchase.
Numerous reviews say tracking did not update and emails went unanswered after orders failed to arrive. Several international buyers report delivery running past the expected timeframe with little or no explanation. A few people mention clear shipping updates and good communication, but these are less common than complaints.
Feedback splits between strong praise for in-person clinic visits and frequent frustration with online order handling. When staff step in, some issues get resolved quickly, but ongoing shipping and refund problems lead to very low ratings. Overall, the comments show a sharp contrast between high onsite satisfaction and weaker ecommerce performance.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (19) · Quotes shortened · As of: March 2026
Fast delivery and helpful sales team provided requested invoice.
“Very quick delivery.”
Company resolved a Royal Mail delivery issue quickly and courteously.
“resolved the issue super quickly”
Missing part was promptly resolved and an extra gift was sent.
“sent an extra little gift for the inconvenience.”
Customer service quickly arranged collection and a priority replacement.
“very happy with their customer service as it was speedy and helpful.”
They refused refund citing damage despite return and postage costs.
“they won’t refund.”
Monitor stopped charging and company refused to help.
“the monitor stopped working and will no longer take a charge”
Praises product range and excellent service from Hello Baby.
“Hello Baby is the best!”
Wide range, reasonable prices, quick delivery and excellent service.
“Quick delivery and excellent customer service.”
Supportive staff provided a consistently positive scanning experience.
“Katie and all the staff are very loving kind and gentle.”
Enjoyed a gender scan with welcoming staff and lovely personal touches.
“what an amazing experience at hello baby”
Faulty receiver was replaced promptly without dispute.
“they replaced the product with no quibble!”
Friendly staff spent time to ensure satisfactory scan pictures.
“Really happy with the experience I had with hello baby”
Staff made the gender scan relaxed and highly recommended.
“the girls make everything so relaxed and go above and beyond”
Positive scan visit from welcoming staff, would return soon.
“what an amazing experience from start to finish”
Welcoming clinic where the reviewer had multiple scans.
“I have had both of my scans here for my little girl and boy and they are so welcoming”
First scan was special due to welcoming and friendly staff.
“they always offer amazing service.”
Repeated visits enjoyed; staff ensure great pictures and packages.
“We’ve been to Hello Baby 5 times over the past 4 months”
Friendly staff remembered the reviewer and provided fantastic service.
“Fantastic service everytime”
Multiple visits; staff are welcoming and accurately identify gender.
“always get my gender right spot on”
Welcoming, professional staff made visits a pleasure.
“Can't recommend Hello Baby enough.”
Katie made scans comfortable and obtained the best baby pictures.
“Katie is absolutely brilliant.”
Order paid but not shipped; no response to multiple enquiries.
“haven't received a tracking number or my parcel for that matter.”
Damaged items and multiple return attempts received no communication.
“no communication from them at all”
Customer service was extremely helpful fixing and replacing their monitor.
“they were extremely friendly, one of the best customer service organizations I have talked to!”
Likes the monitor's talk function and good night vision quality.
“I love that you can talk through the camera and also the night vision quality is great!”
Fast delivery and the product matched its description.
“Product as described”
Order shipped quickly and arrived intact to Canada.
“Order was shipped fast and the product was intact.”
Part arrived broken and customer service advised DIY fix after two weeks.
“stick it back together myself with PVA glue”
Placed order from Canada, no delivery or response from customer service.
“Haven’t received anything and email customer service no answer”
Order not received after a month and customer service unresponsive.
“I haven't received anything and customer service isn't answering my email.”
No free returns or labels caused expensive international return costs.
“do NOT provide free return, return labels”
International order didn't arrive within advertised delivery timeframe.
“It was supposed to arrive in 5-10 business days”
No item received and no response from customer service after a month.
“Contacted customer service multiple times with zero response.”
Grandson loves the present and carries it everywhere.
“Grandsons favourite present he is 2 in January he has carried it everywhere with him.”
Order not received and no response despite multiple messages.
“It was supposed to arrive in 5-10 business days.”
Order shipped reasonably for holiday season with good communication.
“Company accurately described the product, and was great at communicating when it was shipped out.”
Order didn't arrive and multiple contact attempts received no reply.
“My order did not arrive.”
Classic toy was perfect and shipping updates were provided.
“It is absolutely perfect!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hello Baby runs prenatal imaging clinics and an online shop for baby products and accessories. Customers can book ultrasound appointments, including gender and reassurance scans, as well as diagnostic imaging services. The online range includes everyday parent and caregiver items such as baby monitors and developmental toys. Hello Baby shares clinic locations and booking information so customers can check appointment times and product availability. The company handles questions through email and order-tracking channels.