Many reviewers mention quick shipping and well-packed orders for batteries and phones. A large group describes paying for orders that never arrived, with customer contact channels going silent. Several customers say the company stopped trading while the website stayed online. Fewer reviews mention product-fit or component problems, such as uncomfortable aids or a missing battery.
Examples from available reviews (Feb 2019 – Feb 2026).
Faulty hearing aid returned but refund request ignored.
“Have ignored my emails leaving me £1100 out of pocket .”
Company ceased trading and website closed for new orders.
“website has closed for any new orders.”
Reviewer reports excellent delivery speed from company.
“Excellent speed of delivery”
Hearing aids were uncomfortable and ineffective, and refund requests ignored.
“hearing aids are to big uncomfortable and can’t hear anything”
Many reviews describe orders not arriving after payment, along with phone lines that do not connect. Several customers say emails went unanswered and voicemail boxes were full when they tried to chase orders or refunds. A smaller number report quick, dependable delivery and simple returns.
Multiple reviewers say they lost money because goods or warranty replacements never turned up. Some describe refunds for faulty items that were delayed or ignored. Others report instant refunds and smooth exchanges.
Several customers say the website stayed active even after the company stopped trading, which led to confusion when ordering. Positive comments point to easy ordering and fast delivery for small items such as batteries and phones. Mentions of sizing or weight issues appear but are less common.
Some reviews mention hearing aids that felt uncomfortable or did not work well, and at least one report notes a missing battery from a new pack. Other reviewers describe clearer hearing after being fitted with upgraded processors. Product issues show up less often than service problems, but they include both fit and missing components.
Many reviewers say calls and emails got no reply, and automated numbers came up as discontinued. Some positive reviews describe first-class service and helpful responses. Negative accounts often mention voicemail boxes being full.
Reviews split sharply between many low ratings about non-delivery and no responses, and many high ratings praising fast, accurate dispatch. Several complainants say the company stopped trading while their order was in progress. Fewer reviews focus only on how the products performed rather than service issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Aids unsuitable but refunded promptly and return process easy.
“we sent them back and got our refund with no problems”
One battery missing from new pack; reviewer requests better checks.
“found a brand new unused pack with just 1 battery.”
Order received on time and reviewer happy with service.
“Received on time and very happy with the service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hearing Direct is an online retailer focused on hearing and assistive listening products. The range typically includes hearing aids, hearing-aid batteries and domes, amplified phones, and cleaning and care accessories. It also sells replacement parts like receiver tubes and battery packs, alongside consumer audio items such as earphones. Customers order through the website, where listings and postage options are shown.