Recent reviews for Hearing Direct show a split between a single positive in‑clinic fitting experience and many reports of order failures and communication breakdowns. Numerous customers report orders not arriving, payments taken without timely refunds, automated replies and discontinued phone lines. A small number of reviews describe faulty items (chargers or hearing aids) and unresolved refund processes. If you plan to buy, check payment protections (PayPal/credit card), confirm order tracking before accepting, and verify current contact details or trading status. For clinical fittings, consider requesting written confirmation of aftercare and warranty handling in advance.
Examples from available reviews (Feb 2019 – Feb 2026).
Fitted with improved sound processors, they can hear much more clearly.
“It has changed my life.”
Faulty hearing aid returned but refund request ignored.
“Have ignored my emails leaving me £1100 out of pocket .”
Order overdue and unfulfilled with no customer contact available.
“both phone lines are out of action”
Paid for order but item not received and no effective response.
“UK Website tel numbers `No Longer in Service”
Most reviews describe delayed or undelivered orders, unresolved refund requests and limited aftercare; one review praises an in‑clinic fitting.
Multiple reviewers report money taken without receiving goods or refunds; one mentions previously lower prices via other sellers.
One reviewer reports substantially improved hearing after a clinic fitting; another notes difficulty buying spare parts online and extra audiologist steps.
A few reviewers report faulty aids or accessories (chargers); one reviewer reports modern, well‑fitting sound processors improving daily life.
Frequent complaints about unanswered emails, automated replies, discontinued phone lines and lack of follow‑up on orders or refunds.
The majority of reviews report negative overall experiences citing non‑delivery, missing refunds and poor contact; one review is strongly positive.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Aids unsuitable but refunded promptly and return process easy.
“we sent them back and got our refund with no problems”
One battery missing from new pack; reviewer requests better checks.
“found a brand new unused pack with just 1 battery.”
Order received on time and reviewer happy with service.
“Received on time and very happy with the service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hearing Direct is an online retailer and clinic network specialising in hearing aids, consumables and accessories. The business offers e‑commerce sales of hearing aid devices, parts (batteries, domes, filters) and in‑clinic fittings or consultations. Consumers researching Hearing Direct often look for product availability, aftercare, refunds and contact options. This summary is intended to help shoppers evaluate recent customer feedback before purchasing or arranging a clinic visit.