Recent reviews for Hearing Direct show a split between a single positive in‑clinic fitting experience and many reports of order failures and communication breakdowns. Numerous customers report orders not arriving, payments taken without timely refunds, automated replies and discontinued phone lines. A small number of reviews describe faulty items (chargers or hearing aids) and unresolved refund processes. If you plan to buy, check payment protections (PayPal/credit card), confirm order tracking before accepting, and verify current contact details or trading status. For clinical fittings, consider requesting written confirmation of aftercare and warranty handling in advance.
Examples from available reviews (Feb 2019 – Feb 2026).
Fitted with improved sound processors, they can hear much more clearly.
“It has changed my life.”
Faulty hearing aid returned but refund request ignored.
“Have ignored my emails leaving me £1100 out of pocket .”
Order overdue and unfulfilled with no customer contact available.
“both phone lines are out of action”
Paid for order but item not received and no effective response.
“UK Website tel numbers `No Longer in Service”
Most reviews describe delayed or undelivered orders, unresolved refund requests and limited aftercare; one review praises an in‑clinic fitting.
Multiple reviewers report money taken without receiving goods or refunds; one mentions previously lower prices via other sellers.
One reviewer reports substantially improved hearing after a clinic fitting; another notes difficulty buying spare parts online and extra audiologist steps.
A few reviewers report faulty aids or accessories (chargers); one reviewer reports modern, well‑fitting sound processors improving daily life.
Frequent complaints about unanswered emails, automated replies, discontinued phone lines and lack of follow‑up on orders or refunds.
The majority of reviews report negative overall experiences citing non‑delivery, missing refunds and poor contact; one review is strongly positive.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Hearing aids were uncomfortable and ineffective, and refund requests ignored.
“hearing aids are to big uncomfortable and can’t hear anything”
Aids were too large and customer service refused straightforward return.
“They have refused to give me their return address and process”
Paid for faster shipping but item not received and no response.
“customer svc # just hangs up & emails are unanswered.”
Customer waited for warranty replacement but service was unhelpful.
“All I need is a replacement as still under warranty.”
Order not delivered and refund requests ignored by company.
“Ordered hearing parts in August 24 Not delivered”
Faulty hearing aid returned but refund request ignored.
“Have ignored my emails leaving me £1100 out of pocket .”
Money taken but batteries not delivered and emails unanswered.
“Still waiting for delivery 5 wks later and heard nothing from them”
Payment taken but goods never delivered and no responses.
“Money was taken from my account but the goods were never delivered.”
I never received my order from this company.
“I never received my order”
Order overdue and unfulfilled with no customer contact available.
“both phone lines are out of action”
Paid for order but item not received and no effective response.
“UK Website tel numbers `No Longer in Service”
Order paid but not delivered and contact numbers disconnected.
“No delivery. Phone numbers out of action”
Order confirmed but still undelivered and phone lines discontinued.
“all numbers come up as discontinued”
Order paid but not received and contact attempts unsuccessful.
“Both lines out of service.”
Website remains active despite company no longer trading.
“Avoid website left up NO LONGER TRADING”
Charged for part not received and refund delayed.
“so far all I have received back is there working on it??”
Ordered product not received and seller unresponsive to enquiries.
“I have not received my order.”
Ordered hearing aids but delivery delayed and contact numbers out.
“the number is out of service.”
Company ceased trading and website closed for new orders.
“website has closed for any new orders.”
Order unacknowledged and calls and emails ignored, voicemail full.
“I have not received any response to my calls or emails to chase them.”
Placed order end of September then informed company no longer trading.
“you are no longer trading”
Order not delivered and customer service voicemail is full.
“If I could leave no stars I would”
Bought faulty hearing aids and company ceased trading.
“ceased trading on 25 September 2024.”
Excellent service with very fast postage.
“Excellent, very fast post. Thank you.”
Company charges before ordering and failed to disclose stock delays.
“delivery in 3 or 5 days...which become 3 weeks!”
I lost my hearing for 3.5 years, but it didn't stop me from doing anything I wanted to do. One day I heard the web address for Hearing Direct Clinic on the radio, so I googled it. That was when I discovered technology had moved on, since my last visit to my local clinic. With the help of Patricia I have been fitted with sound processors that are better than ever before, because they're smaller and were built especially to fit me. It has changed my life. Going out for a walk is great because things are much clearer now. I can even converse in a busy café.
Phones arrived promptly and were well packed.
“Phones received promptly and well packed.”
Reviewer reports excellent delivery speed from company.
“Excellent speed of delivery”
Good service but product sizes inadequate for larger ears.
“Always very good service from Hearing Direct.”
Asking if a 3 pin plug extension lead of about five metres is available.
“Can you supply a 3 pin plug extension lead for this phone approx 5 metres ?”
Speedy service and everything arrived as expected.
“Excellent speedy service everything was spot-on couldn't ask for better. Thank you so much.”
Order arrived on time and was correctly packed.
“Order arrived correctly packed and on time.”
Batteries received very quickly and reviewer will use company again.
“Batteries received in double quick time.”
Product satisfactory but earphones could be lighter.
“earphones could be a bit lighter”
Long-term customer reports goods always arrive very quickly.
“Goods always arrive very quickly”
Consistently prompt delivery and well packaged items.
“Prompt delivery and well packaged, as always..”
Company provided excellent service and promptly refunded unsuitable aids.
“The company refunded my payment immediately and without quibble.”
Company charges then orders from supplier and hides stock issues.
“Takes the money then orders the phone from his supplier”
Product was excellent and arrived on time.
“Excellent product. Arrived on time.”
Customer praises first-class service and prompt delivery.
“Customer Service is first class”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hearing Direct is an online retailer and clinic network specialising in hearing aids, consumables and accessories. The business offers e‑commerce sales of hearing aid devices, parts (batteries, domes, filters) and in‑clinic fittings or consultations. Consumers researching Hearing Direct often look for product availability, aftercare, refunds and contact options. This summary is intended to help shoppers evaluate recent customer feedback before purchasing or arranging a clinic visit.