The supplied reviews present a mixed picture. Many customers praise in-store staff, tailoring help and some individual resolution of ordering errors, with positive notes on certain shirts, suits and shoes. However, a substantial number of reviews report delivery failures, strict 28‑day return enforcement, unhelpful support interactions and product durability or odour problems. If you are considering Hawes & Curtis, check the returns and delivery terms before ordering, consider buying in-store where staff assistance is praised, and inspect items promptly on arrival to raise any issues early.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer was very pleased with the shirts' fit and quality.
“I am very impressed with the quality and pricing of your clothing.”
Ordered expensive items with next-day delivery but courier failed to deliver.
“paid extra for a next day delivery.”
Next-day order blocked by security checks and customer service failed to resolve.
“they happily debited the funds from my account _twice_.”
Several shirts ripped within six months and returns were denied.
“three of the shirts had ripped at the seams”
Reviews show frequent problems with delivery, exchanges and returns: many customers report rigid policies and unresolved issues, though some store staff and individual agents receive praise.
Some customers note discounts and competitive pricing; others cite extra delivery charges, costly return postage or poor value when items fail or arrive late.
Limited data: a few shoppers praise the website and in-store fitting experience, while others describe delivery problems or ordering inconveniences.
Several reviewers praise well-made shirts, shoes and tailoring; a substantial minority report durability issues, bad odour, seam failures and inconsistent sizing.
Many customers describe poor responses from support (ignored emails, unhelpful chatbot, slow or cut-off calls); others single out helpful named staff in stores or service teams.
Overall sentiment is polarised: positive experiences around in-store service and specific purchases contrast with numerous reports of poor post-sale support and product problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Several shirts ripped within six months and returns were denied.
“three of the shirts had ripped at the seams”
Cheaply made men's shirts with falling-apart stitching and torn fabric.
“Stitching fell apart, fabric tore apart.”
Shirts excellent but next-day delivery failed and customer service voicemail.
“next day delivery did not happen”
Ellie provided attentive, helpful service finding a suitable suit for graduation.
“she was extremely polite and courteous”
Most shirts purchased ripped at the elbow, indicating poor quality.
“ripped at the elbow.”
After-sales service non-existent with slow delivery and an unresponsive carrier.
“The after-sales service is simply NON-EXISTENCE.”
Repeated order issues and difficult returns for wrong shirts.
“Worst customer service I have ever experienced.”
Customer disappointed by declining shirt quality.
“quality of shirts from Hawes and Curtis has declined.”
Store staff were rude and allegedly racist, showing poor communication.
“The two women's who serves the customer's are very rude and racist.”
Items lost and long delays, with no accountability for missing belt.
“They will loose you items and give you a runaround.”
Suit and other items were high quality and arrived promptly.
“The suit is especially nice, the fabric, the finishing are all superb.”
Shirt seam ripped after few wears and refund was inadequate.
“the seam has ripped on the arm all along the sleeve placket”
Two of four shirts ripped within months and no guarantee offered.
“two have already ripped by the arm.”
Underwear ran small and exchange process failed before gift deadline.
“Large shorts are not Large at all”
Online customer service disputed refund but shop manager secured it.
“Appalling online customer service.”
Charged for delivery and returns and received poor sizing and slow delivery.
“I was charged for delivery AND returns.”
Exchange handled poorly with no telephone contact and little information.
“Very poor customer service.”
Return collection failed and Hawes & Curtis refused to refund received items.
“Hawes and Curtis are Now refusing to refund my money”
Heel broke after three days and company refused assistance beyond 28 days.
“Absolutely dreadful customer service.”
Package arrived tampered and a shirt was missing; company denied responsibility.
“one of the shirts ordered was missing.”
I can't even express how excited I was when your delivery arrived. Such well made, adorable shirts, the sizing is amazing, the shirts fit so very well. I have been buying shirts from all sorts of online stores for years and I have never been so happy about the quality of the product like I’m. The material is also very soft and easy to clean . I am very impressed with the quality and pricing of your clothing. And I am not easy to impress. Thank you again for providing such great customer service and fantastic clothing. I can't wait to order more!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hawes & Curtis is a UK clothing retailer specialising in shirts, suits and accessories. The business sells through an e-commerce site and a network of physical stores, offering in-person sales assistance and alterations at some locations.