Reviewers often single out store staff and in-person tailoring for praise. Many also describe failed deliveries, slow refunds, and after-sales support that doesn’t help. Product feedback is split between well-made suits and repeated shirt problems. Communication issues come up around dispatch updates, out-of-stock notices, and email threads that go in circles.
Examples from available reviews (Nov 2021 – Mar 2026).
Craig provided patient measuring and helpful product advice for my suit.
“real good old fashioned customer service”
Shirts had excellent fit, fabric and craftsmanship exceeding expectations.
“fit, fabric quality, and overall finish are top-notch.”
Cheaply made men's shirts with falling-apart stitching and torn fabric.
“Stitching fell apart, fabric tore apart.”
Dispatch notification falsely claimed parcel sent, causing missed birthday gift.
“Dispatch notification is a massive lie.”
Several reviews describe failed deliveries, missing parcels, and refunds that were slow or refused. Some customers mention strict return rules and investigations that went nowhere after items were reported missing. In contrast, named store staff are repeatedly praised for careful measuring, tailoring, and sorting out problems.
Some customers say extra costs reduced the value, such as paid return postage, tariffs, and next-day delivery that didn’t arrive. A smaller group reports fair pricing and good value for suits and shirts. Refund disputes and fees that weren’t returned add to the negative view on value.
Store visits range from polite, skilled help to accounts of staff being rude or dismissive. Several reviewers point to successful fittings, tailored trouser services, and sales assistants praised by name. A separate cluster describes stressful online buying and service channels that don’t respond.
Many reviews mention shirts tearing at seams, stitching coming apart, strong smells, and knitwear that bobbles. Others contrast that with reports of high-quality suits, good finishing, and well-made shirts. Across categories, reviewers also describe remedies being refused for damaged items.
Many reviewers criticise dispatch messages that didn’t match the real delivery status, plus out-of-stock updates that came late or not at all. Customers describe email loops, questions left unanswered, and weak phone support. A few reviews directly question whether regional consumer-rights expectations were met.
Reviews draw a clear divide: strong in-store service versus frequent online fulfilment issues. Positive accounts focus on tailored fittings and helpful staff. Negative accounts focus on delivery problems, product faults, and after-sales handling that didn’t resolve issues, leaving a sharply split overall picture.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Several shirts ripped within six months and returns were denied.
“three of the shirts had ripped at the seams”
Cheaply made men's shirts with falling-apart stitching and torn fabric.
“Stitching fell apart, fabric tore apart.”
Shirts excellent but next-day delivery failed and customer service voicemail.
“next day delivery did not happen”
Ellie provided attentive, helpful service finding a suitable suit for graduation.
“she was extremely polite and courteous”
Most shirts purchased ripped at the elbow, indicating poor quality.
“ripped at the elbow.”
After-sales service non-existent with slow delivery and an unresponsive carrier.
“The after-sales service is simply NON-EXISTENCE.”
Repeated order issues and difficult returns for wrong shirts.
“Worst customer service I have ever experienced.”
Customer disappointed by declining shirt quality.
“quality of shirts from Hawes and Curtis has declined.”
Store staff were rude and allegedly racist, showing poor communication.
“The two women's who serves the customer's are very rude and racist.”
Items lost and long delays, with no accountability for missing belt.
“They will loose you items and give you a runaround.”
Suit and other items were high quality and arrived promptly.
“The suit is especially nice, the fabric, the finishing are all superb.”
Shirt seam ripped after few wears and refund was inadequate.
“the seam has ripped on the arm all along the sleeve placket”
Two of four shirts ripped within months and no guarantee offered.
“two have already ripped by the arm.”
Underwear ran small and exchange process failed before gift deadline.
“Large shorts are not Large at all”
Online customer service disputed refund but shop manager secured it.
“Appalling online customer service.”
Charged for delivery and returns and received poor sizing and slow delivery.
“I was charged for delivery AND returns.”
Exchange handled poorly with no telephone contact and little information.
“Very poor customer service.”
Return collection failed and Hawes & Curtis refused to refund received items.
“Hawes and Curtis are Now refusing to refund my money”
Heel broke after three days and company refused assistance beyond 28 days.
“Absolutely dreadful customer service.”
Package arrived tampered and a shirt was missing; company denied responsibility.
“one of the shirts ordered was missing.”
I can't even express how excited I was when your delivery arrived. Such well made, adorable shirts, the sizing is amazing, the shirts fit so very well. I have been buying shirts from all sorts of online stores for years and I have never been so happy about the quality of the product like I’m. The material is also very soft and easy to clean . I am very impressed with the quality and pricing of your clothing. And I am not easy to impress. Thank you again for providing such great customer service and fantastic clothing. I can't wait to order more!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hawes & Curtis is a British menswear retailer focused on shirts, suits, ties, and formalwear. It sells through physical stores and an online shop, with in-store tailoring and alteration services. Customers can buy ready-to-wear items and book fittings or custom adjustments in-store. The company ships within the UK and internationally, and lists categories including dress shirts, outerwear, knitwear, and footwear.