The supplied reviews present a mixed picture. Many customers praise in-store staff, tailoring help and some individual resolution of ordering errors, with positive notes on certain shirts, suits and shoes. However, a substantial number of reviews report delivery failures, strict 28‑day return enforcement, unhelpful support interactions and product durability or odour problems. If you are considering Hawes & Curtis, check the returns and delivery terms before ordering, consider buying in-store where staff assistance is praised, and inspect items promptly on arrival to raise any issues early.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer was very pleased with the shirts' fit and quality.
“I am very impressed with the quality and pricing of your clothing.”
Ordered expensive items with next-day delivery but courier failed to deliver.
“paid extra for a next day delivery.”
Next-day order blocked by security checks and customer service failed to resolve.
“they happily debited the funds from my account _twice_.”
Several shirts ripped within six months and returns were denied.
“three of the shirts had ripped at the seams”
Reviews show frequent problems with delivery, exchanges and returns: many customers report rigid policies and unresolved issues, though some store staff and individual agents receive praise.
Some customers note discounts and competitive pricing; others cite extra delivery charges, costly return postage or poor value when items fail or arrive late.
Limited data: a few shoppers praise the website and in-store fitting experience, while others describe delivery problems or ordering inconveniences.
Several reviewers praise well-made shirts, shoes and tailoring; a substantial minority report durability issues, bad odour, seam failures and inconsistent sizing.
Many customers describe poor responses from support (ignored emails, unhelpful chatbot, slow or cut-off calls); others single out helpful named staff in stores or service teams.
Overall sentiment is polarised: positive experiences around in-store service and specific purchases contrast with numerous reports of poor post-sale support and product problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Parcel sent via DPD lacked tracking and Hawes & Curtis offered no help.
“There is no tracking for DPD”
Craig provided patient measuring and helpful product advice for my suit.
“real good old fashioned customer service”
Altered trousers were shorter than specified and company lacked transparency.
“I was left with an unusable suit”
Family delighted with store quality and service during Jermyn Street visits.
“Amazing QUALITY and PEOPLE !!!”
Overcoat didn't fit over a jacket and refund was delayed.
“Service shocking.”
Shirts were poor quality and sleeves fell apart.
“Shirts poor quality and fell apart on sleeves”
Salvatore provided excellent assistance on two occasions.
“Salvatore is a star”
Faulty shoes were sent and return process was slow with partial refund.
“I had been sent a faulty item”
Dispatch notification falsely claimed parcel sent, causing missed birthday gift.
“Dispatch notification is a massive lie.”
Good shirts but company ignored EU shipping refund rights and responded poorly.
“they do not appear to comply with EU consumer rights”
Not notified item was out of stock and only refunded days later.
“I did not receive any notification of out of stock item until now”
Security checks cancelled confirmed order, leaving customer without Christmas present.
“they cancelled my order out of nowhere and refunded me.”
Wrong international shirt sent and customer endured circular, unhelpful communication.
“redirected me again, and I was drawn into circular email exchanges”
Shirt excellent but next-day delivery failed and customer service voicemail.
“next day delivery did not happen”
Shirts were cheap fabric and no free return was offered.
“Very cheap fabric ! No free return !”
Quality suit but returns and customer service were very poor.
“the "chat" feature is really a robot”
Shirts had excellent fit, fabric and craftsmanship exceeding expectations.
“fit, fabric quality, and overall finish are top-notch.”
Jumpers bobbled after two wears and replacement was refused.
“they bubbled and felted”
Order not received and company investigation repeatedly delayed without resolution.
“Worst customer service ever”
May provided exceptional courtesy and arranged tailored trousers and delivery.
“She is a credit to Hawes and Curtis”
Charged tariffs and refused cancellation, leaving customer liable for fees.
“they were charging me tariffs imposed by the USA.”
Ordered expensive items with next-day delivery but courier failed to deliver.
“paid extra for a next day delivery.”
First order responded quickly; dress fitted and looked great.
“Would definitely recommend this company.”
Returned a blouse, paid £8 postage despite incorrect sizing.
“I’ve paid £8 in postage for nothing”
Asked to exchange shirt beyond the return period but was refused.
“I found the attitude inflexible and unhelpful”
Bought Portuguese-made suede trainers with quick delivery and extras.
“an exquisite pair of suede trainers made in Portugal”
Monk shoes developed an unusual crease and customer service denied remedy.
“they refused this was a quality issue”
Paid for timed Airbnb delivery but order arrived late.
“I paid extra for the order to be delivered on time.”
Next-day order blocked by security checks and customer service failed to resolve.
“they happily debited the funds from my account _twice_.”
Parcel lost and company refused to assist, unhelpful and inflexible.
“there was no offer to help”
Sold wrong size, refused return, ignored emails, and kept my money.
“Scam – Avoid at All Costs!”
Experienced awful service throughout and will not buy again.
“Just awful service from order to issue.”
Shuma provided a replacement and the shirt arrived the following day.
“Tremendous support from Shuma”
Leroy provided helpful, expert advice to a young customer.
“Leroy was a great sales assistant”
Store staff were rude and unwelcoming to alternative-looking customers.
“Very rude dismissive patronising condescending staff in the Milton Keynes store”
Shirt and tie arrived with a strong unpleasant smell affecting room.
“The shirt and tie I ordered absolutely stunk.”
Ties were poor craftsmanship and smelled strongly; support passed to Global-E.
“the ties smell like a litter bin.”
Customer service quickly resolved duplicate order and product was excellent.
“my dilemma was solved instantly”
Waqar provided superb service organising suits and tailoring for the wedding.
“service was superb.”
Polo shirt fell apart after one wear and company refused help.
“literally fallen to pieces”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hawes & Curtis is a UK clothing retailer specialising in shirts, suits and accessories. The business sells through an e-commerce site and a network of physical stores, offering in-person sales assistance and alterations at some locations.