The review set shows a clear pattern: customer service and delivery performance are commonly praised and often resolve issues quickly. Several reviewers note fast dispatch, careful packaging and prompt replacement or correction when problems occur (for example, a damaged shipment was replaced promptly). A minority of reviews describe communication breakdowns or courier failures that delayed delivery. Value-for-money comments appear less frequently but at least one review explicitly highlighted competitive pricing alongside good product quality. Prospective buyers should weigh frequent positive service reports against occasional reports of damaged or mis-shipped items and a few communication lapses.
Examples from available reviews (Dec 2022 – Feb 2026).
Purchased multiple items; quality, service and price exceeded my expectations.
“unbeatable prices without compromising on the quality of the product or level of service provided.”
Damaged and missing items were quickly replaced by responsive customer service.
“their customer service makes up the difference between a 1 star review and a 5 star review.”
No dispatch emails; order took weeks and reviewer nearly cancelled.
“No communication - order took weeks to arrive, I was about to cancel and request a refund and then it turned up.”
Staff resolved order query by phone and correct item arrived next day.
“resolved my query there and then.”
Most reviewers report fast dispatch, helpful customer service and quick problem resolution; isolated cases mention courier delays.
A small number of reviewers mention pricing; one review specifically praised competitive prices paired with good product quality.
Multiple reviewers describe the website as easy to use and ordering straightforward; phone and email enquiries are reported as promptly handled.
Many customers report items arriving well packed and as described; there are occasional reports of wrong or damaged goods that were subsequently addressed.
Reviewers frequently cite timely updates and helpful contact with staff; one reviewer reported no dispatch emails and lengthy delay before arrival.
Most reviewers give a positive overall impression, noting delivery and customer service as decisive; a minority report failed communication or damaged items.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Exceptional, prompt service with beautiful packaging.
“Exceptional service - prompt and beautifully packaged.”
Website was very easy to use and bowls arrived well packed.
“Very easy to use website and order.”
Ordering was easy, delivery fast and item matched description.
“Easy to order. Fast delivery. Item as described.”
Reviewer was helped by someone who recovered their funds.
“Losing my savings so quickly was heartbreaking.”
Reviewer called this Haven Holidays visit the worst, citing poor facilities and service.
“this has got to be the worst.”
Reviewer almost lost an investment but was helped by Mrs Olivia.
“I almost lost my investment if not for the help of mrs Olivia.”
They charged a £60 fee to change a £120 holiday.
“it would cost me £60.”
Staff and customer service were rude and unhelpful.
“staff rude even customer service are rude and unhelpful”
Last-minute check-in change and a very basic, poorly equipped caravan.
“this had been changed to 5.00 to 6.00 pm”
Swimming bookings lacked availability and park communication was poor.
“communication about walk in options on the park is awful.”
All caravans were filthy with urine-stained carpets and poor responses.
“absolutely filthy and stank - the worst caravan I have ever stayed in.”
Booking cancelled due to poor touring reviews and lacking customer service.
“No customer service whatsoever.”
I recently purchased some items from Havens and I must say, I was very impressed with their quality products and exceptional service. The website for this department store is user-friendly and easy to navigate.
The wide range of branded china, glass tableware, crystal drinking glasses, cutlery, cookware and kitchenware available on the site offer something for every taste. Moreover, they also have special occasion gifts which make perfect presents for loved ones. Their fashion accessories line includes elegant pieces of jewellery that are hard to resist as well as fragrances that cater to all preferences.
What stood out the most during my experience with Havens was their unbeatable prices without compromising on the quality of the product or level of service provided. They were very prompt in processing my order and delivery time exceeded expectations.
In conclusion, Havens has definitely won me over with their amazing selection of products at reasonable prices coupled with fantastic customer service levels. Without hesitation I would recommend giving them a try when shopping online next because we all know you can never have too much good China!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Havens operates as an online retailer focused on home and giftware. Shoppers typically consult Havens for tableware, glassware, cookware and related household items. The company presents product listings, order fulfilment and customer support via its website and contact channels. This summary provides context for consumers researching Havens reviews and purchasing practices.