Many customers mention fast delivery, careful packaging, and staff who respond quickly about orders. Several say the website is easy to use and that they got clear updates. Others describe poor communication about stock and dispatch, along with late deliveries. A smaller but serious set of reviews links holiday stays with dirty accommodation and rude or unhelpful staff.
Examples from available reviews (Dec 2022 – Mar 2026).
Order was well packaged and included chocolate as a nice touch.
“Well packaged and the chocolate was a nice touch”
No dispatch emails; order took weeks and reviewer nearly cancelled.
“No communication - order took weeks to arrive, I was about to cancel and request a refund and then it turned up.”
All caravans were filthy with urine-stained carpets and poor responses.
“absolutely filthy and stank - the worst caravan I have ever stayed in.”
Kept informed and goods delivered on time, neatly packaged.
“Kept me informed.”
Many comments point to quick shipping, careful packing, and staff who fix order problems over the phone. A clear countergroup gives very low ratings, describing rude staff, missing money, and cancelled bookings. Retail orders lean strongly positive, while the negative feedback sits in a small number of severe cases.
Most reviews do not talk about price, and the few that do are mixed. One mentions an unexpected holiday change fee, while another highlights competitive pricing and good quality.
Many reviewers describe the website as easy to use with a simple ordering process. A minority report poor park or accommodation experiences that left the visit disappointing.
Many purchases arrived as described and met expectations, especially tableware and boxed items. Separately, some reviews point to poor accommodation standards, and one mentions a product that did not match the expected condition or original packaging.
Several customers say they got timely delivery updates and felt kept in the loop. Repeated complaints mention missing dispatch emails, items shown as available when out of stock, and delivery information that was late or misleading.
Retail orders are mostly positive, driven by on-time delivery and helpful customer service. Satisfaction drops when communication breaks down or when holiday accommodation and park services raise cleanliness or staffing problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: March 2026
Exceptional, prompt service with beautiful packaging.
“Exceptional service - prompt and beautifully packaged.”
Website was very easy to use and bowls arrived well packed.
“Very easy to use website and order.”
Ordering was easy, delivery fast and item matched description.
“Easy to order. Fast delivery. Item as described.”
Reviewer was helped by someone who recovered their funds.
“Losing my savings so quickly was heartbreaking.”
Reviewer called this Haven Holidays visit the worst, citing poor facilities and service.
“this has got to be the worst.”
Reviewer almost lost an investment but was helped by Mrs Olivia.
“I almost lost my investment if not for the help of mrs Olivia.”
They charged a £60 fee to change a £120 holiday.
“it would cost me £60.”
Staff and customer service were rude and unhelpful.
“staff rude even customer service are rude and unhelpful”
Last-minute check-in change and a very basic, poorly equipped caravan.
“this had been changed to 5.00 to 6.00 pm”
Swimming bookings lacked availability and park communication was poor.
“communication about walk in options on the park is awful.”
All caravans were filthy with urine-stained carpets and poor responses.
“absolutely filthy and stank - the worst caravan I have ever stayed in.”
Booking cancelled due to poor touring reviews and lacking customer service.
“No customer service whatsoever.”
I recently purchased some items from Havens and I must say, I was very impressed with their quality products and exceptional service. The website for this department store is user-friendly and easy to navigate.
The wide range of branded china, glass tableware, crystal drinking glasses, cutlery, cookware and kitchenware available on the site offer something for every taste. Moreover, they also have special occasion gifts which make perfect presents for loved ones. Their fashion accessories line includes elegant pieces of jewellery that are hard to resist as well as fragrances that cater to all preferences.
What stood out the most during my experience with Havens was their unbeatable prices without compromising on the quality of the product or level of service provided. They were very prompt in processing my order and delivery time exceeded expectations.
In conclusion, Havens has definitely won me over with their amazing selection of products at reasonable prices coupled with fantastic customer service levels. Without hesitation I would recommend giving them a try when shopping online next because we all know you can never have too much good China!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Havens sells household goods and related items through its website and by phone. Customers place orders online, and the company arranges parcel delivery and returns. Support teams handle order and fulfilment questions by phone and email. Product pages, checkout, and dispatch notifications support the online ordering process.