The review set shows a clear pattern: customer service and delivery performance are commonly praised and often resolve issues quickly. Several reviewers note fast dispatch, careful packaging and prompt replacement or correction when problems occur (for example, a damaged shipment was replaced promptly). A minority of reviews describe communication breakdowns or courier failures that delayed delivery. Value-for-money comments appear less frequently but at least one review explicitly highlighted competitive pricing alongside good product quality. Prospective buyers should weigh frequent positive service reports against occasional reports of damaged or mis-shipped items and a few communication lapses.
Examples from available reviews (Dec 2022 – Feb 2026).
Purchased multiple items; quality, service and price exceeded my expectations.
“unbeatable prices without compromising on the quality of the product or level of service provided.”
Damaged and missing items were quickly replaced by responsive customer service.
“their customer service makes up the difference between a 1 star review and a 5 star review.”
No dispatch emails; order took weeks and reviewer nearly cancelled.
“No communication - order took weeks to arrive, I was about to cancel and request a refund and then it turned up.”
Staff resolved order query by phone and correct item arrived next day.
“resolved my query there and then.”
Most reviewers report fast dispatch, helpful customer service and quick problem resolution; isolated cases mention courier delays.
A small number of reviewers mention pricing; one review specifically praised competitive prices paired with good product quality.
Multiple reviewers describe the website as easy to use and ordering straightforward; phone and email enquiries are reported as promptly handled.
Many customers report items arriving well packed and as described; there are occasional reports of wrong or damaged goods that were subsequently addressed.
Reviewers frequently cite timely updates and helpful contact with staff; one reviewer reported no dispatch emails and lengthy delay before arrival.
Most reviewers give a positive overall impression, noting delivery and customer service as decisive; a minority report failed communication or damaged items.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Excellent service with perfectly packed items arriving on time.
“Articles arrived perfectly packed and in perfect condition”
Item was delayed significantly and reviewer felt misled about stock availability.
“I received my package on 2nd February.”
Purchase was acknowledged and delivery details and updates were prompt.
“Delivery updates were prompt.”
Floral Ginori cup did not meet expected quality and lacked original packaging.
“The floral Ginori cup was not the quality I expected.”
Overseas Wedgwood mugs arrived safely despite initial nervousness.
“arrived today safe and sound.”
Excellent phone order service that resolved all issues.
“Excellent phone order service;resolved all issues”
Kept informed and goods delivered on time, neatly packaged.
“Kept me informed.”
Items advertised despite not being in stock and no refund response received.
“I can see no mention on their website that they don’t actually have the items they sell in stock.”
Order was well packaged and included chocolate as a nice touch.
“Well packaged and the chocolate was a nice touch”
Items matched expectations and arrived in time in a nice package.
“Items exactly what I expected and arrived in time in nice package.”
Item arrived quickly and matched the description.
“Arrived quickly and exactly as described.”
Reviewer praised Michael and his team's professionalism and dedication.
“I deeply value the professionalism, effort, and dedication”
Grace provided fantastic online service and ensured timely shipping.
“I had fantastic online service from Grace at Havens who ensured my cutlery order was shipped to me on time for my Christmas party.”
Reviewer indicates great customer service.
“Greatcservice”
Good quality product with easy communication; items as described.
“Good quality product, easy communication.”
Ordering was easy and the item arrived on time and well packed.
“Ordering was easy and the item delivered on time and well packed.”
Ordering was easy and items arrived well wrapped, though missed gift wrapping.
“Easy ordering.”
The item arrived and matched the description.
“The item turned up and was as described.”
Support team's professionalism and dedication converted stress into confidence.
“Their professionalism, dedication, and precision turned my stress into lasting confidence”
Great customer service and fast shipping.
“Great customer service and fast shipping”
Items only arrived after the reviewer chased their non‑arrival.
“The items eventually arrived after I chased their non arrival”
Product matched the description and works really well.
“Nice product exactly as described.”
Ordering was easy and delivery was great.
“Easy to order and great delivery”
Customer received a different tankard than ordered.
“I got a different tankard rather than the one i bought”
Customer service kept me informed during a shipping delay.
“I was kept updated and informed throughout.”
Royal Mail failed first delivery but second was fine; happy with product.
“The Royal Mail messed up the first delivery”
Staff resolved order query by phone and correct item arrived next day.
“resolved my query there and then.”
Reviewer says excellent customer service.
“Excellent customer setvice”
Lodge was clean and comfortable, though some furnishings lacked comfort.
“Lodge was clean modern & comfortable”
Damaged and missing items were quickly replaced by responsive customer service.
“their customer service makes up the difference between a 1 star review and a 5 star review.”
Reviewer praised the product and superb customer service overall.
“Excellent product and superb customer service - great in every way!”
Personal service with prompt follow-up.
“Personal service, followed up promptly”
Delivery was very good, but reviewer would have preferred larger bowls.
“Very good delivery.”
Fast delivery and everything arrived perfect.
“Fast delivery and all perfect”
Item arrived quickly and was well packaged.
“Item was delivered quickly and packaged really well.”
Helpful email contact led to immediate order and perfect delivery.
“Delivered, perfectly packed, as expected.”
Very happy with items; fast delivery and good service.
“Fast delivery and good service.”
No dispatch emails; order took weeks and reviewer nearly cancelled.
“No communication - order took weeks to arrive, I was about to cancel and request a refund and then it turned up.”
Glasses arrived well packed as expected.
“Glasses arived, well packed, as expected.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Havens operates as an online retailer focused on home and giftware. Shoppers typically consult Havens for tableware, glassware, cookware and related household items. The company presents product listings, order fulfilment and customer support via its website and contact channels. This summary provides context for consumers researching Havens reviews and purchasing practices.