Many customers mention fast delivery, careful packaging, and staff who respond quickly about orders. Several say the website is easy to use and that they got clear updates. Others describe poor communication about stock and dispatch, along with late deliveries. A smaller but serious set of reviews links holiday stays with dirty accommodation and rude or unhelpful staff.
Examples from available reviews (Dec 2022 – Mar 2026).
Order was well packaged and included chocolate as a nice touch.
“Well packaged and the chocolate was a nice touch”
No dispatch emails; order took weeks and reviewer nearly cancelled.
“No communication - order took weeks to arrive, I was about to cancel and request a refund and then it turned up.”
All caravans were filthy with urine-stained carpets and poor responses.
“absolutely filthy and stank - the worst caravan I have ever stayed in.”
Kept informed and goods delivered on time, neatly packaged.
“Kept me informed.”
Many comments point to quick shipping, careful packing, and staff who fix order problems over the phone. A clear countergroup gives very low ratings, describing rude staff, missing money, and cancelled bookings. Retail orders lean strongly positive, while the negative feedback sits in a small number of severe cases.
Most reviews do not talk about price, and the few that do are mixed. One mentions an unexpected holiday change fee, while another highlights competitive pricing and good quality.
Many reviewers describe the website as easy to use with a simple ordering process. A minority report poor park or accommodation experiences that left the visit disappointing.
Many purchases arrived as described and met expectations, especially tableware and boxed items. Separately, some reviews point to poor accommodation standards, and one mentions a product that did not match the expected condition or original packaging.
Several customers say they got timely delivery updates and felt kept in the loop. Repeated complaints mention missing dispatch emails, items shown as available when out of stock, and delivery information that was late or misleading.
Retail orders are mostly positive, driven by on-time delivery and helpful customer service. Satisfaction drops when communication breaks down or when holiday accommodation and park services raise cleanliness or staffing problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Reviews (1) · Quotes shortened · As of: March 2026
Excellent service with perfectly packed items arriving on time.
“Articles arrived perfectly packed and in perfect condition”
Item was delayed significantly and reviewer felt misled about stock availability.
“I received my package on 2nd February.”
Purchase was acknowledged and delivery details and updates were prompt.
“Delivery updates were prompt.”
Floral Ginori cup did not meet expected quality and lacked original packaging.
“The floral Ginori cup was not the quality I expected.”
Overseas Wedgwood mugs arrived safely despite initial nervousness.
“arrived today safe and sound.”
Excellent phone order service that resolved all issues.
“Excellent phone order service;resolved all issues”
Kept informed and goods delivered on time, neatly packaged.
“Kept me informed.”
Items advertised despite not being in stock and no refund response received.
“I can see no mention on their website that they don’t actually have the items they sell in stock.”
Order was well packaged and included chocolate as a nice touch.
“Well packaged and the chocolate was a nice touch”
Items matched expectations and arrived in time in a nice package.
“Items exactly what I expected and arrived in time in nice package.”
Item arrived quickly and matched the description.
“Arrived quickly and exactly as described.”
Reviewer praised Michael and his team's professionalism and dedication.
“I deeply value the professionalism, effort, and dedication”
Grace provided fantastic online service and ensured timely shipping.
“I had fantastic online service from Grace at Havens who ensured my cutlery order was shipped to me on time for my Christmas party.”
Reviewer indicates great customer service.
“Greatcservice”
Good quality product with easy communication; items as described.
“Good quality product, easy communication.”
Ordering was easy and the item arrived on time and well packed.
“Ordering was easy and the item delivered on time and well packed.”
Ordering was easy and items arrived well wrapped, though missed gift wrapping.
“Easy ordering.”
The item arrived and matched the description.
“The item turned up and was as described.”
Support team's professionalism and dedication converted stress into confidence.
“Their professionalism, dedication, and precision turned my stress into lasting confidence”
Great customer service and fast shipping.
“Great customer service and fast shipping”
Items only arrived after the reviewer chased their non‑arrival.
“The items eventually arrived after I chased their non arrival”
Product matched the description and works really well.
“Nice product exactly as described.”
Ordering was easy and delivery was great.
“Easy to order and great delivery”
Customer received a different tankard than ordered.
“I got a different tankard rather than the one i bought”
Customer service kept me informed during a shipping delay.
“I was kept updated and informed throughout.”
Royal Mail failed first delivery but second was fine; happy with product.
“The Royal Mail messed up the first delivery”
Staff resolved order query by phone and correct item arrived next day.
“resolved my query there and then.”
Reviewer says excellent customer service.
“Excellent customer setvice”
Lodge was clean and comfortable, though some furnishings lacked comfort.
“Lodge was clean modern & comfortable”
Damaged and missing items were quickly replaced by responsive customer service.
“their customer service makes up the difference between a 1 star review and a 5 star review.”
Reviewer praised the product and superb customer service overall.
“Excellent product and superb customer service - great in every way!”
Personal service with prompt follow-up.
“Personal service, followed up promptly”
Delivery was very good, but reviewer would have preferred larger bowls.
“Very good delivery.”
Fast delivery and everything arrived perfect.
“Fast delivery and all perfect”
Item arrived quickly and was well packaged.
“Item was delivered quickly and packaged really well.”
Helpful email contact led to immediate order and perfect delivery.
“Delivered, perfectly packed, as expected.”
Very happy with items; fast delivery and good service.
“Fast delivery and good service.”
No dispatch emails; order took weeks and reviewer nearly cancelled.
“No communication - order took weeks to arrive, I was about to cancel and request a refund and then it turned up.”
Glasses arrived well packed as expected.
“Glasses arived, well packed, as expected.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Havens sells household goods and related items through its website and by phone. Customers place orders online, and the company arranges parcel delivery and returns. Support teams handle order and fulfilment questions by phone and email. Product pages, checkout, and dispatch notifications support the online ordering process.