Reviews Analysed
21
We Collect & Analyse Reviews
Havens
Experiences & Reviews
Havens operates as an online retailer focused on home and giftware. Shoppers typically consult Havens for tableware, glassware, cookware and related household items. The company presents product listings, order fulfilment and customer support via its website and contact channels. This summary provides context for consumers researching Havens reviews and purchasing practices.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
12d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviewers report fast dispatch, helpful customer service and quick problem resolution; isolated cases mention courier delays.
Share
Strong
36%
💰
Value for money
A small number of reviewers mention pricing; one review specifically praised competitive prices paired with good product quality.
Share
Mixed
2%
⚡
User experience
Multiple reviewers describe the website as easy to use and ordering straightforward; phone and email enquiries are reported as promptly handled.
Share
Strong
9%
🔧
Product quality
Many customers report items arriving well packed and as described; there are occasional reports of wrong or damaged goods that were subsequently addressed.
Share
Strong
30%
📞
Communication
Reviewers frequently cite timely updates and helpful contact with staff; one reviewer reported no dispatch emails and lengthy delay before arrival.
Share
Strong
11%
⭐
Overall experience
Most reviewers give a positive overall impression, noting delivery and customer service as decisive; a minority report failed communication or damaged items.
Share
Strong
11%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 – September 2025).
Exquisite Selections at Affordable Prices
"I recently purchased some items from Havens and I must say, I was very impressed with their quality products and exceptional service. The website for this department store is user-friendly and easy to navigate. The wide range of branded china, glass tableware, crystal drinking glasses, cutlery, cookware and kitchenware available on the site offer something for every taste. Moreover, they also have special occasion gifts which make perfect presents for loved ones. Their fashion accessories line includes elegant pieces of jewellery that are hard to resist as well as fragrances that cater to all preferences. What stood out the most during my experience with Havens was their unbeatable prices without compromising on the quality of the product or level of service provided. They were very prompt in processing my order and delivery time exceeded expectations. In conclusion, Havens has definitely won me over with their amazing selection of products at reasonable prices coupled with fantastic customer service levels. Without hesitation I would recommend giving them a try when shopping online next because we all know you can never have too much good China!"
Faustino
Collected.reviews
Dec 16, 2022
Featured for: Detailed praise; price, product, UX
Customer service akin to Amazon.com
"I have to start out by saying, my order arrived in less than ideal shape. The box was tattered, some of my china was broken and a whole box of cutlery..."
Dre
Trustpilot
Sep 30, 2025
Featured for: Broken items, prompt replacement service
No communication - almost gave up
"No communication - order took weeks to arrive, I was about to cancel..."
rachel
Trustpilot
Sep 30, 2025
Featured for: No communication; delayed order arrived
Great customer service
"Original order dispatched very quickly. I thought I had ordered the wrong item so rang to check. The team member..."
Mrs L Burnell
Trustpilot
Sep 30, 2025
Featured for: Phone query resolved; next-day arrival
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
G
Guest
trustpilot.com
Sep 30, 2025
Easy to order and great delivery Peggy
Easy to order an...
M
Miss Tsitsi Romani
trustpilot.com
Sep 30, 2025
I got a different tankard rather than…
I got a different tankard r...
P
Paul Keegans
trustpilot.com
Sep 30, 2025
Really good customer service
Really good customer service. There was a delay in the products being ship...
J
John Kelly
trustpilot.com
Sep 30, 2025
The Royal Mail messed up the first…
The Royal Mail messed up the first delivery ( jobsworth) Seco...
M
Mrs L Burnell
trustpilot.com
Sep 30, 2025
Great customer service
Original order dispatched very quickly. I thought I had ordered the wrong item so rang to check. The team member...
M
Mrs bulgin
trustpilot.com
Sep 30, 2025
Excellent customer setvice
...
F
Fergirl
trustpilot.com
Sep 30, 2025
Lodge was clean modern & comfortable…
Lodge was clean modern & comfortable The layout of the park gave a private outside ver...
D
Dre
trustpilot.com
Sep 30, 2025
Customer service akin to Amazon.com
I have to start out by saying, my order arrived in less than ideal shape. The box was tattered, some of my china was broken and a whole box of cutlery...
c
customer
trustpilot.com
Sep 30, 2025
Excellent product and superb customer…
Excellent product and superb cust...
J
Janet
trustpilot.com
Sep 30, 2025
Excellent
Personal service, f...
M
Michael
trustpilot.com
Sep 30, 2025
Very good delivery
Very good delivery. (On reflection would have preferred th...
S
Simone
trustpilot.com
Sep 30, 2025
Fast delivery and all perfect
...
C
Chris D
trustpilot.com
Sep 30, 2025
Item was delivered quickly and packaged…
Item was delivered quickly...
B
Brian Wardrope
trustpilot.com
Sep 30, 2025
Excellent
Felt able to make email contact with a very helpful person ( 😊 ) that I've communicated by email with previously. Asked about what I was lookin...
F
FARAHE SALAHSHOOR
trustpilot.com
Sep 30, 2025
Very happy with my items
Very happy with my items. Fast del...
r
rachel
trustpilot.com
Sep 30, 2025
No communication - almost gave up
No communication - order took weeks to arrive, I was about to cancel...
N
Nash
trustpilot.com
Sep 30, 2025
Glasses arived
Glasses arived, well...
G
Grainne Needleman
trustpilot.com
Sep 30, 2025
Exceptional service
Exceptional service - promp...
I
Ian Smith
trustpilot.com
Sep 30, 2025
Very easy to use website and order
Very easy to use website and orde...
s
suerudd
trustpilot.com
Sep 30, 2025
Easy to order.
Easy to order. Fast deli...
Conclusion
The review set shows a clear pattern: customer service and delivery performance are commonly praised and often resolve issues quickly. Several reviewers note fast dispatch, careful packaging and prompt replacement or correction when problems occur (for example, a damaged shipment was replaced promptly). A minority of reviews describe communication breakdowns or courier failures that delayed delivery. Value-for-money comments appear less frequently but at least one review explicitly highlighted competitive pricing alongside good product quality. Prospective buyers should weigh frequent positive service reports against occasional reports of damaged or mis-shipped items and a few communication lapses.