Customers most often mention fast delivery, polite drivers, and responsive customer support. Many say items match the descriptions and feel well made for the price. A smaller group report damaged goods, repeated wrong parts, or products that don’t meet the expected capacity. These problems drive much lower ratings against a backdrop of many very positive reviews.
Examples from available reviews (Dec 2021 – Feb 2026).
Very quick and sufficient service; reviewer would shop again.
“Very quick and sufficient service, would definitely shop with Hartleys again 😊”
Prompt service, good value shelving and quality product recommended.
“Prompt Service, good value shelving, quality product.”
Received wrong, repeatedly damaged table legs; company was helpful.
“We received 3 different table legs”
Unit holds fewer records than advertised, causing tight packing and disappointment.
“it holds, at the absolute best, 150 LP’s”
Reviewers often point to fast, on-time delivery and courteous couriers. Several mention helpful aftercare, including quick replacement for missing or lost orders. A small number report delivery or condition problems that needed escalation.
Shoppers regularly cite keen prices and clear savings compared with bigger marketplaces. Some highlight shelving and basic furniture as good value without any noticeable drop in quality.
Many customers describe a smooth online order process and simple assembly once items arrive. Several mention quick delivery times and clear instructions. A few point to fiddly assembly details or capacity shortfalls that reduced usability.
Most reviews say products arrived as described and feel well built for the price. The main recurring negatives are items arriving damaged or supplied with the wrong parts. These cases are less common but align with the lowest ratings.
Fewer reviews talk about communication than about delivery or the products. When it comes up, customers mention timely dispatch updates and helpful replies from staff. Many also note polite behaviour from drivers at the door.
Feedback is strongly positive overall, with many five-star reviews praising service, product fit, and price. A clear minority of one- and three-star reviews focus on damage, wrong parts, or sizing problems. The contrast is between broad satisfaction and occasional sharp failures that significantly affect outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
It was necessary to get a Hartley set of Deep Tall plant pots with a pedestal to accommodate my plants...and it is absolutely gorgeous, exquisite, and fashionable; the only issue I had with them was that they were somewhat tall, particularly the first one.
Given that two of the components were cut at an angle, it took me almost half an hour to figure out how everything was supposed to fit together.
I was, nevertheless, able to complete it in the end.
If I ever found myself in need of another, I'd go out and acquire one from this online store.
Throughout the entire procedure, you will receive superior service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hartleys Direct is a UK online retailer selling storage solutions and budget home furniture. The site offers shelving, storage units, tables, and organising accessories for home customers. Product pages list specifications, dimensions, and delivery options to help shoppers choose. Customers can order through the online checkout and contact support about orders or returns. Hartleys Direct delivers to UK addresses by parcel and pallet.