Customers most often mention fast delivery, polite drivers, and responsive customer support. Many say items match the descriptions and feel well made for the price. A smaller group report damaged goods, repeated wrong parts, or products that don’t meet the expected capacity. These problems drive much lower ratings against a backdrop of many very positive reviews.
Examples from available reviews (Dec 2021 – Feb 2026).
Very quick and sufficient service; reviewer would shop again.
“Very quick and sufficient service, would definitely shop with Hartleys again 😊”
Prompt service, good value shelving and quality product recommended.
“Prompt Service, good value shelving, quality product.”
Received wrong, repeatedly damaged table legs; company was helpful.
“We received 3 different table legs”
Unit holds fewer records than advertised, causing tight packing and disappointment.
“it holds, at the absolute best, 150 LP’s”
Reviewers often point to fast, on-time delivery and courteous couriers. Several mention helpful aftercare, including quick replacement for missing or lost orders. A small number report delivery or condition problems that needed escalation.
Shoppers regularly cite keen prices and clear savings compared with bigger marketplaces. Some highlight shelving and basic furniture as good value without any noticeable drop in quality.
Many customers describe a smooth online order process and simple assembly once items arrive. Several mention quick delivery times and clear instructions. A few point to fiddly assembly details or capacity shortfalls that reduced usability.
Most reviews say products arrived as described and feel well built for the price. The main recurring negatives are items arriving damaged or supplied with the wrong parts. These cases are less common but align with the lowest ratings.
Fewer reviews talk about communication than about delivery or the products. When it comes up, customers mention timely dispatch updates and helpful replies from staff. Many also note polite behaviour from drivers at the door.
Feedback is strongly positive overall, with many five-star reviews praising service, product fit, and price. A clear minority of one- and three-star reviews focus on damage, wrong parts, or sizing problems. The contrast is between broad satisfaction and occasional sharp failures that significantly affect outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Competitive price, quick delivery, and good product; would recommend.
“Competitive price -.quick delivery and good product”
Screen matched expectations; delivery was fast and communication was good.
“The screen is lovely and just as expected.”
Prompt service, good value shelving and quality product recommended.
“Prompt Service, good value shelving, quality product.”
Reviewer reported great service and a great product.
“Great service, great product.”
Excellent service reported by reviewer.
“Excellent service”
Very quick and sufficient service; reviewer would shop again.
“Very quick and sufficient service, would definitely shop with Hartleys again 😊”
Product matched description, assembled easily, and arrived promptly.
“Product exactly as described.”
Shelves were as described and delivered promptly.
“Nice shelves. Exactly as described and delivered promptly.”
Good product with quick delivery.
“Good product and quick delivery”
Screen arrived well packaged, required no assembly, and was good quality.
“Good quality and just what I was looking for.”
Ordering online was very easy; product was excellent and delivery super fast.
“Very easy to order from the website, excellent product and super fast delivery.”
Very quick delivery, accurate items and clear assembly; reviewer delighted.
“Fantastic experience with Hartleys Direct!”
Original lost order was replaced promptly by helpful customer service.
“Absolutely fantastic service.”
Product quality exceeded expectations and company provided brilliant service.
“Excellent quality much better than I expected.”
Unit holds fewer records than advertised, causing tight packing and disappointment.
“it holds, at the absolute best, 150 LP’s”
Good product, quick delivery, and cheaper than Amazon.
“Good product and quick delivery and cheaper than Amazon”
Bought wrong size but previous drawers were good quality; will reorder.
“Unfortunately I ordered the wrong size”
Folding table was good quality and delivered quickly.
“Good quality folding table fast delivery service”
Great product, delivery and communication; reviewer would recommend.
“Great product -great delivery - great communication- would definitely recommend. .”
Products described as perfect and consistently good across purchases.
“Perfect products.”
Received wrong, repeatedly damaged table legs; company was helpful.
“We received 3 different table legs”
Reviewer praised the product and the service provided.
“Great product and service.”
Reviewer reported fast delivery and good customer service.
“Fast delivery and good customer services”
Product arrived damaged but company offered a discount.
“Product was fragile and arrived damaged.”
Table legs were good quality, reasonably priced, and arrived promptly.
“The products - table legs - were reasonably priced and very good quality.”
Product well made and easy to construct, suited the job.
“Well made,easy to construct”
Delivery was punctual and swift.
“Punctual and swift delivery.”
Good and prompt service received.
“Good and prompt service”
Ordered a table; price was right and delivery was early.
“Great product, great price, great delivery time.”
Service was excellent; shipping updates and required quality provided.
“Service was excellent”
Cube shelves were great and reviewer would highly recommend.
“Great cube shelves for my vinyl.”
Table arrived damaged and carrier has not yet collected the faulty item.
“Table arrived damaged on top”
Excellent service with speedy delivery.
“Excellent service and speedy delivery”
Reviewer said the units were great.
“Great units”
Canvas storage boxes described as colourful and very useful.
“SO useful in this era of decluttering!”
Unit suited requirements, delivered as promised, easy to construct, very satisfied.
“Overall very satisfied with the whole process and the finished article.”
Ramp is useful but lacks clamps, causing it to open and bang.
“Very useful ramp.”
Returned goods but praised the brilliant and helpful customer service.
“Amazing customer service”
Good quality furniture at a great price with strong communication.
“Decent company providing good standard furniture at a great price.”
Good price and quick, polite delivery with doorstep placement.
“the delivery service was polite and even put them inside my front door.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hartleys Direct is a UK online retailer selling storage solutions and budget home furniture. The site offers shelving, storage units, tables, and organising accessories for home customers. Product pages list specifications, dimensions, and delivery options to help shoppers choose. Customers can order through the online checkout and contact support about orders or returns. Hartleys Direct delivers to UK addresses by parcel and pallet.