Reviews swing between strong product praise and recurring post-sale issues. Many owners like the Halo cordless vacuum for suction, convenience, and bags that last. Numerous customers describe late or missing deliveries, support messages that go unanswered, and refunds that arrive slowly or not at all. A smaller group reports quick replacements and helpful after-sales support.
Examples from available reviews (Nov 2021 – Feb 2026).
Vacuum not arrived and numerous contact attempts unanswered.
“I have sent 20 emails not one has been answered”
Order took over six weeks with poor communication before eventual delivery.
“Quick enough to take my money.”
Reviewer finds it the best cordless vacuum despite being heavy.
“This is THE BEST vacuum I have ever owned”
Bought three vacuums; swift free replacement demonstrated excellent service.
“ABSOLUTELY FANTASTIC CUSTOMER SERVICE”
Many reviews describe customer support going quiet after purchase. People mention long waits for replacement parts, missing extras, and refunds that take a long time. A smaller set of customers reports fast replacements and acceptable fixes.
Some customers say value drops when paid orders do not arrive and refunds do not follow. Several reviewers also point to high ongoing costs for replacement batteries and parts. Others feel the vacuum works well enough to justify the price.
Many owners describe strong cleaning results and easy use on hard floors. Some say the unit feels heavy or top-heavy and struggles more on rugs. A few isolated reviews mention floor damage.
Reviewers often praise suction, long-lasting bags, and newer touches such as cleaning lights. At the same time, some report broken brush clips, cracked casings, and batteries that degrade quickly. Several accounts also flag ongoing difficulty getting spare parts.
Poor communication comes up repeatedly: emails not answered, long phone waits, and limited courier updates. Fewer customers report quick, helpful replies from named staff. Reviewers also call out missing stock updates for replacement parts.
Overall ratings split between satisfaction with the product and frustration with after-sales help. Positive comments focus on performance and the occasional standout service exchange. Negative ones focus on delivery problems, money not returned, and slow resolutions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Charged for a replacement charger but company hasn't delivered or replied.
“still no charger”
Reviewer warns others to avoid company due to very poor customer service.
“The worst customer service ever”
Vacuum not arrived and numerous contact attempts unanswered.
“I have sent 20 emails not one has been answered”
Product arrived but roller casing cracked and company unresponsive.
“the casing on the Hard Floor Roller was cracked.”
After delivery delays, initial impression is positive with strong performance.
“First impression is positive.”
Product OK but poor customer care and slow shipping for extras.
“Non existant customer care.”
Extra items undelivered, vacuum failed and company unresponsive.
“Still not received the extra battery pack and 2 packs of 10 dust pouches.”
Order delayed ten days and customer service unresponsive by phone or email.
“absolute dogs**t customer service”
Brush head clip broke and company hasn't responded to repair requests.
“I have emailed twice via their customer contact form and heard nothing back.”
Awaiting replacement parts and bags for over two months without resolution.
“I have been waiting over 2 months for parts and a spare bags”
Order took over six weeks with poor communication before eventual delivery.
“Quick enough to take my money.”
Nearly a month after ordering, gift still undelivered and communication poor.
“Still not arrived”
Two months after payment, no goods delivered and no communication.
“2 months after payment taken still nothing.”
Phone answered after weeks; company blamed courier delays.
“Profuse apologies "courier issues" apparently”
Floor unit failed and promised replacement parts were not delivered for weeks.
“I waited, nothing arrived”
Customer service unresponsive and rude, forcing reviewer to buy another vacuum.
“If there was a zero star thats what i would choose.”
Main brush broke within guarantee and company hasn't responded to emails.
“I have still had no response after several emails.”
Order delayed, reviewer requested refund and plans to charge back.
“I have asked for a refund which they say will be done immediately”
No communication and no delivery despite multiple emails and long calls.
“no communication , no goods sent.”
Accuses company of taking money then disappearing and warns to avoid.
“Scam without doubt .they take your money and dissappear from any contact with you”
Spare parts unavailable, faulty switch has made the vacuum unusable.
“can't get a new switch from Halo or from any supplier”
Ordered replacement bags but company says they're out of stock.
“they’ve got none in stock”
Paid for order but not delivered after more than two weeks.
“I've waited 15 working days and still don't have a vacuum.”
Reviewer finds it the best cordless vacuum despite being heavy.
“This is THE BEST vacuum I have ever owned”
Battery life poor; replacements deteriorate quickly and are expensive.
“Battery life is not good”
Vacuum allegedly damaged laminate floor and company refused refund.
“destroys your floor”
Multiple replacements required and refund not processed promptly.
“Basically the whole item except for the capsule dust collection part and the hose!”
Replacement part misdelivered and company delays sending a new one.
“I've been without a working vacuum for 4 weeks now”
Returned vacuum but company unresponsive and refund not issued.
“Money not returned.”
Bought three vacuums; swift free replacement demonstrated excellent service.
“ABSOLUTELY FANTASTIC CUSTOMER SERVICE”
Too heavy for intended user and company fails to arrange collection or refund.
“It is too heavy, unsuitable”
Very effective, comparable to a plug-in and convenient with long-lasting bags.
“This is easily the best vacuum we’ve owned.”
Cleaner outperforms Dyson and company replaced faulty head very quickly.
“I received it two days later and problem solved!”
Second purchase; new light feature works well when cleaning.
“I’m very happy with my second purchase of Halo with a new, very useful light, which comes on when cleaning!”
Placed order and received it next morning, praising fast delivery service.
“what a great service by both Halo and Fedex the courier.”
Too top-heavy and performs poorly on rugs compared to old Dyson.
“It’s too top heavy and doesn’t glide as well as my old Dyson.”
Received a prompt, helpful response reflecting company quality.
“Prompt and helpful response”
After-sales support resolved the head issue efficiently and satisfactorily.
“The after sales service is exceptional.”
Ordered two units, delivery delayed and refund not issued promptly.
“still waiting for them, absolutely disgusted”
Long-term owner praises product and excellent customer service despite green concerns.
“the customer service - most recently from Craig - is second to none.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Halo Capsule designs and sells Halo-branded cordless stick vacuums. The range includes capsule dust-collection models, plus replacement bags, batteries, and brush heads. Products ship through an online store using courier delivery. The company also runs support channels for parts, repairs, and after-sales questions.