Reviews Analysed
21
We Collect & Analyse Reviews
H.S. Johnson
Experiences & Reviews
H.S. Johnson is a UK-based jeweller and online retailer specialising in branded watches and related accessories. It operates an e-commerce site offering shipping and returns for consumers, and is commonly searched by buyers comparing prices, delivery times and after-sales support for higher-value timepieces.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
19d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Many customers describe prompt, helpful service and fast dispatch; a noticeable minority report rude responses, delayed repairs or refused refunds.
Share
Mixed
16%
💰
Value for money
Numerous reviewers highlight competitive pricing and better deals than other retailers, which is a frequent reason for purchasing.
Share
Strong
13%
⚡
User experience
Ordering, tracking and delivery are often described as quick and straightforward; a smaller group report long waits or lost parcels.
Share
Strong
21%
🔧
Product quality
Many buyers report authentic, well packed and good-quality watches; some reviewers received damaged items or watches that repeatedly failed.
Share
Strong
13%
📞
Communication
Several customers praise fast email replies and tracking updates; others report poor repair updates and difficulty obtaining status information.
Share
Mixed
13%
⭐
Overall experience
Overall feedback trends positive with repeat customers and recommendations, though a subset report serious after-sales and repair issues.
Share
Strong
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Tommy Hilfiger brown jacket
"I have to write a bad review at H.S. Johnson today about their long delivery waits when i ordered a Tommy Hilfiger brown jacket for my dad's Christmas gift. It was just a simple black leather coat with a front zip and it cost me $300. When i got the product, it had beaten up in shipping and was very wrinkled up with some small defects from shipping but it still looked nice so I decided to keep it and give it to my dad for christmas anyways. He wears XXL sized clothing, which this coat did not fit him, too tight
"
Jonathan
Collected.reviews
Nov 24, 2021
Featured for: Damaged delivery and size complaint
Watch fell apart 3 times same spot no refund just an offer for repair after it's been repaired 4 times.
"The first thing they said "Your item is with the brand being repaired under warranty, the second time is for a different..."
Zalkiful Zaman
Trustpilot
Sep 30, 2025
Featured for: Repeated product failure, no refund
Scam
"I’ve returned a watch for repair on 08/09/21 and still no news about it. They’re are gonna reply to this saying Covid bla bla bla, but the truth is th..."
Lucas Berta
Trustpilot
Sep 30, 2025
Featured for: Returned repair, no communication
Excellent service and product- definitely recommend!
"I recently purchased an Elliot Brown watch from this company, initially driven by their competitive price, but given the high cost of item was still c..."
Lou
Trustpilot
Sep 30, 2025
Featured for: Prompt delivery; helpful customer service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Andrew Hudson
trustpilot.com
Sep 30, 2025
Poor customer service
Ordered a watch that said Royal Mail 24 Hrs delivery. I didn’t mind if it was a few days but then I got an email saying once we receive the watch we w...
D
Donna
trustpilot.com
Sep 30, 2025
Fantastic service
Fantastic service, fast delive...
T
The Toon
trustpilot.com
Sep 30, 2025
New Watch
I ordered a watch online that had to be ordered in from the supplier in Italy. Nevertheless, my new watch was delivered only 7 days after ordering - p...
G
Gavin Kershaw
trustpilot.com
Sep 30, 2025
Great
Very quick service, free delivery and a great price. Wil...
Z
Zalkiful Zaman
trustpilot.com
Sep 30, 2025
Watch fell apart 3 times same spot no refund just an offer for repair after it's been repaired 4 times.
The first thing they said "Your item is with the brand being repaired under warranty, the second time is for a different...
N
Nick Markovic
trustpilot.com
Sep 30, 2025
Amazing
Very fast delivery time, watch...
J
Jay
trustpilot.com
Sep 30, 2025
Great company to buy from
Great company to buy from . Brought a Versace watch best price on the internet. Delive...
L
Logan
trustpilot.com
Sep 30, 2025
Great service
This site had the watch i wanted cheaper than anywhe...
S
Steve.
trustpilot.com
Sep 30, 2025
Bought from them on 3 occasions
Bought from them on 3 occasions, best price for the item I wa...
M
Mat
trustpilot.com
Sep 30, 2025
Excellent prompt service and very…
Excellent prompt service and very competitively priced. I will definitely recommend to family a...
J
J Armstrong
trustpilot.com
Sep 30, 2025
Good service
Purchased a G Shock over Christmas....
L
Lucas Berta
trustpilot.com
Sep 30, 2025
Scam
I’ve returned a watch for repair on 08/09/21 and still no news about it. They’re are gonna reply to this saying Covid bla bla bla, but the truth is th...
G
Gareth King
trustpilot.com
Sep 30, 2025
A stunning Sternglas Watch
I've always had a great experience with HS Johnson, fast delivery, good communication and a fantastic service...
J
Jamie Trivett
trustpilot.com
Sep 30, 2025
Excellent customer service
HS Johnson had the watch I wanted at the best price, it was delivered in a couple of days. The watch wasn't for me, so I returned it and they refunded...
L
Lou
trustpilot.com
Sep 30, 2025
Excellent service and product- definitely recommend!
I recently purchased an Elliot Brown watch from this company, initially driven by their competitive price, but given the high cost of item was still c...
M
Mr Alex
trustpilot.com
Sep 30, 2025
Most useless customer service I have…
Most useless customer service I have ever seen Lost my packet somewhere in transit Not able to find it or contact with delivery partner refuse refund...
F
Freddy Kruger
trustpilot.com
Sep 30, 2025
I only just ordered
I only just ordered so I haven't received yet but it all seems very legitimate and professional. The item was posted and tracking number...
I
Inswing Golf
trustpilot.com
Sep 30, 2025
Ordered a watch on Sunday and it…
Ordered a watch on Sunday and it arrived a day earlier than expected in seemingly good order. Not had it out just yet but all well packaged. Royal mai...
V
VB
trustpilot.com
Sep 30, 2025
Excellent prices
Excellent prices, probably the best out there. Very fast delivery,...
k
kathy walsh
trustpilot.com
Sep 30, 2025
Excellent service, brilliant price
Ordered a watch from this jeweller - amazing price compared to the same watch from Watches of Switzerland or most luxury jewellers. It was sent out ne...
Conclusion
Reviews show H.S. Johnson is frequently chosen for competitive prices and quick dispatch, with many customers reporting authentic, well‑packed watches. Positive experiences often mention prompt delivery, easy returns and helpful email responses. However, a consistent minority describe serious after‑sales problems: delayed or missing repair updates, repeated product failures and difficulties obtaining refunds. If purchasing, check the seller's warranty and repair policy, prefer tracked and insured delivery for high‑value items, and keep order and tracking records to help with any after‑sales queries.