Reviews show H.S. Johnson is frequently chosen for competitive prices and quick dispatch, with many customers reporting authentic, well‑packed watches. Positive experiences often mention prompt delivery, easy returns and helpful email responses. However, a consistent minority describe serious after‑sales problems: delayed or missing repair updates, repeated product failures and difficulties obtaining refunds. If purchasing, check the seller's warranty and repair policy, prefer tracked and insured delivery for high‑value items, and keep order and tracking records to help with any after‑sales queries.
Examples from available reviews (Nov 2021 – Feb 2026).
Long delivery, jacket arrived damaged and too tight.
“it had beaten up in shipping and was very wrinkled up”
Watch repeatedly failed in the same spot and no refund offered.
“Watch fell apart 3 times same spot no refund”
Returned watch for repair and received no updates or proof of repair.
“I’ve returned a watch for repair on 08/09/21 and still no news about it.”
Prompt secure delivery and very responsive, helpful customer service.
“they responded straight away were very helpful”
Many customers describe prompt, helpful service and fast dispatch; a noticeable minority report rude responses, delayed repairs or refused refunds.
Numerous reviewers highlight competitive pricing and better deals than other retailers, which is a frequent reason for purchasing.
Ordering, tracking and delivery are often described as quick and straightforward; a smaller group report long waits or lost parcels.
Many buyers report authentic, well packed and good-quality watches; some reviewers received damaged items or watches that repeatedly failed.
Several customers praise fast email replies and tracking updates; others report poor repair updates and difficulty obtaining status information.
Overall feedback trends positive with repeat customers and recommendations, though a subset report serious after-sales and repair issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Received wrong-colour bracelet twice despite promises to resend.
“I ordered a bracelet and when it arrived the wrong colour had been sent.”
Order processed next day and delivered within 24 hours.
“order was processed the next day and successfully delivered by Royal Mail 24 hours later.”
Watch arrived scratched and they refused refund or replacement within policy.
“They clearly refused any return or refund.”
Customer service responded quickly and order arrived the next day.
“they responded very quickly and answered all my questions so I placed the order and it arrived the next day.”
Rude customer service refunded after admitting they were wrong.
“very rude customer service who refunded me”
Fantastic service with fast delivery and great price.
“Fantastic service, fast delivery and great price”
Watch delivered in seven days; prompt email response and good price.
“my new watch was delivered only 7 days after ordering”
Very quick service, free delivery and great price.
“Very quick service, free delivery and a great price.”
Watch repeatedly failed in the same spot and no refund offered.
“Watch fell apart 3 times same spot no refund”
Very fast delivery and the watch is authentic with amazing quality.
“Very fast delivery time, watch is authentic and amazing quality”
Bought at best internet price and delivered early, well packed.
“best price on the internet”
Watch cheaper than elsewhere, shipped quickly and well packed.
“had the watch i wanted cheaper than anywhere else, was shipped quickly and arrived well packed.”
Bought three times; best price and next-day delivery.
“Bought from them on 3 occasions, best price for the item I wanted each time and delivered next working day.”
Excellent prompt service and competitive pricing; will recommend.
“Excellent prompt service and very competitively priced.”
Easy transaction and fast delivery for a G Shock.
“Easy transaction and fast delivery.”
Returned watch for repair and received no updates or proof of repair.
“I’ve returned a watch for repair on 08/09/21 and still no news about it.”
Fast delivery, good communication and consistently great service.
“fast delivery, good communication and a fantastic service.”
Good price, quick delivery and immediate refund on return.
“they refunded me immediately without any delay.”
Prompt secure delivery and very responsive, helpful customer service.
“they responded straight away were very helpful”
Customer service unable to locate lost parcel and refused refund.
“Most useless customer service I have ever seen”
Order seems legitimate; tracking number provided promptly.
“tracking number received within the day.”
Arrived early and well packed but courier left parcel unsecured.
“it arrived a day earlier than expected in seemingly good order”
Excellent prices with very fast delivery and careful packing.
“Excellent prices, probably the best out there.”
Next-day insured delivery, excellent communication and great price.
“It was sent out next day, packed up very well with all papers and fully insured.”
Alleges receiving damaged possibly counterfeit watch and no refund offered.
“selling fake copies of branded watch which comes damaged.”
Good price and free strap adjustment; would highly recommend.
“good price and free strap adjustment”
Quick delivery and a fabulous present; would buy again.
“Absolute fabulous present.”
Multiple purchases with fast delivery, good packing and great prices.
“Fast delivery, well packed, great prices, great selection.”
Buying was easy but delivery failed; overall dissatisfied.
“receiving the watch is another matter”
Small strap order received almost next day with great price.
“arrived almost next day and great discounted price.”
Excellent value and timely delivery.
“Excellent value for price. Timely delivery.”
Classy looking, really lovely watch and great value for money.
“Great value for money”
No issues; watch is perfect.
“No issues, as normal. Watch perfect.”
Order in August arrived quickly and was well packaged.
“très bien emballée et arrivée rapidement”
Quick delivery but limited variety in the G-Shock range.
“Could do with more variety in the g shock range though”
Arrived on time and kept informed from order to delivery.
“kept me informed from placing order to delivery”
Watch straps arrived quickly and were appreciated.
“Arrived quickly, thank you again”
Authentic Sternglas watch delivered at lowest price with free shipping.
“authentic product at the lowest price possible”
Very happy; nice watch, fast delivery and great service.
“Fast delivery, and great service.”
Watch is splendid and the company's service is impeccable.
“The watch is splendid and H.S.Hohnson's service is impeccable.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
H.S. Johnson is a UK-based jeweller and online retailer specialising in branded watches and related accessories. It operates an e-commerce site offering shipping and returns for consumers, and is commonly searched by buyers comparing prices, delivery times and after-sales support for higher-value timepieces.