Reviews show H.S. Johnson is frequently chosen for competitive prices and quick dispatch, with many customers reporting authentic, well‑packed watches. Positive experiences often mention prompt delivery, easy returns and helpful email responses. However, a consistent minority describe serious after‑sales problems: delayed or missing repair updates, repeated product failures and difficulties obtaining refunds. If purchasing, check the seller's warranty and repair policy, prefer tracked and insured delivery for high‑value items, and keep order and tracking records to help with any after‑sales queries.
Examples from available reviews (Nov 2021 – Feb 2026).
Long delivery, jacket arrived damaged and too tight.
“it had beaten up in shipping and was very wrinkled up”
Watch repeatedly failed in the same spot and no refund offered.
“Watch fell apart 3 times same spot no refund”
Returned watch for repair and received no updates or proof of repair.
“I’ve returned a watch for repair on 08/09/21 and still no news about it.”
Prompt secure delivery and very responsive, helpful customer service.
“they responded straight away were very helpful”
Many customers describe prompt, helpful service and fast dispatch; a noticeable minority report rude responses, delayed repairs or refused refunds.
Numerous reviewers highlight competitive pricing and better deals than other retailers, which is a frequent reason for purchasing.
Ordering, tracking and delivery are often described as quick and straightforward; a smaller group report long waits or lost parcels.
Many buyers report authentic, well packed and good-quality watches; some reviewers received damaged items or watches that repeatedly failed.
Several customers praise fast email replies and tracking updates; others report poor repair updates and difficulty obtaining status information.
Overall feedback trends positive with repeat customers and recommendations, though a subset report serious after-sales and repair issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Multiple purchases with excellent service and items as described.
“always had an excellent service, items bought were all as shown.”
Brilliant start-to-finish service with free bracelet resizing before delivery.
“they offered a free service to resize the bracelet before delivery”
Company fulfilled my order and it was delivered within two days.
“fulfilled my order and was delivered 2 days later.”
Simple order process and item arrived quickly at a lower price.
“Simple to place an order and the item arrived really quickly.”
I have to write a bad review at H.S. Johnson today about their long delivery waits when i ordered a Tommy Hilfiger brown jacket for my dad's Christmas gift. It was just a simple black leather coat with a front zip and it cost me $300. When i got the product, it had beaten up in shipping and was very wrinkled up with some small defects from shipping but it still looked nice so I decided to keep it and give it to my dad for christmas anyways. He wears XXL sized clothing, which this coat did not fit him, too tight
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
H.S. Johnson is a UK-based jeweller and online retailer specialising in branded watches and related accessories. It operates an e-commerce site offering shipping and returns for consumers, and is commonly searched by buyers comparing prices, delivery times and after-sales support for higher-value timepieces.