Reviewers often praise the furniture’s build and appearance, pointing to sturdy tables, good-looking chairs, and careful packaging. Many also describe repeated delivery failures, unanswered emails, and orders left unresolved after payment. Some buyers mention quick replacements, personalised sales help, and supportive managers who stepped in to fix issues. Overall, strong product satisfaction sits alongside unreliable delivery and weak communication.
Examples from available reviews (Nov 2019 – Feb 2026).
Paid £800 for a dining set and received no replies or delivery.
“Emailed several times with no reply and no way of contacting.”
Excellent service throughout and satisfied with the purchase.
“Excellent service from start to finish”
Found inconsistent pricing and alleged bait-and-switch on recliners.
“This place is all about bait and switch.”
Poor component quality and pricing caused upset but manager later resolved.
“she has restored my faith in the company.”
Most negative feedback centres on cancelled deliveries, late arrivals, and failed installations. Other reviews describe fast replacements, free parts sent out, and managers stepping in to resolve problems.
Several reviews claim pricing is inconsistent and describe a bait-and-switch on recliners. Others highlight low prices, convenient payment options, and purchases that felt like good value.
Many customers say online ordering is straightforward and checkout is easy. Others describe time lost to cancelled deliveries and poor contact after purchase; repeated email requests to leave a review come up rarely.
Positive feedback frequently highlights solid construction, attractive finishes, and well-packed items such as tables, chairs, and cabinets. A few reports mention damaged components or lower-quality parts that needed replacement or refunds.
A common complaint is emails going unanswered and difficulty reaching the company after payment. In contrast, some reviews mention clear delivery updates and polite, knowledgeable sales staff.
Feedback is sharply split between high-rated purchases focused on good products and low-rated experiences driven by delivery and contact failures. The gap tends to be about how orders are handled, not repeated product design problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer states company lies and wastes customers' time and money.
“This company will lie and lie to you”
Multiple cancelled deliveries caused wasted leave and long delays.
“I wasted a vacation day.”
Nightstands arrived damaged after long delays; refund request ignored.
“one night stand was split open entirely through on one side”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Great Furniture Trading Company sells home furniture and lighting across the UK. Its range includes dining tables, chairs, sideboards, bedroom furniture, sofas, and lighting fixtures. Product pages show dimensions, materials, and care instructions to guide buyers. Customers order online, and the company arranges delivery to their address. Support is available by email and telephone for order enquiries.