Reviews for Great Furniture Trading Company show a clear split between product satisfaction and fulfilment or communication problems. Many customers report good product quality, solid construction and careful packing, and several note effective after‑sales support when faults occur. Conversely, a noticeable number of reviews describe missed or partial deliveries, slow or non‑responsive email support and ordering/contact problems. Where issues were raised, a number of customers report that managers or named staff later resolved matters, but inconsistency in delivery and initial communication remains a common theme for prospective buyers to consider.
Examples from available reviews (Nov 2019 – Feb 2026).
Paid £800 for a dining set and received no replies or delivery.
“Emailed several times with no reply and no way of contacting.”
Delivery within lead time; damaged table replaced promptly and quality superb.
“the replacement was there within 96 hours”
Delivery failed repeatedly but issue was later resolved by managers.
“Following intervention by head of customer services , Vishal matters have now been resolved to our satisfaction.”
Received multiple faulty or incorrect tables and poor replacement handling.
“Stay away from this company, and there are many better companies out there who care.”
Many reviewers report delivery and fulfilment problems (missed or partial deliveries); several customers also describe successful problem resolution by managers.
Only a few reviews mention price; comments range from 'good value' to objections about small replacement charges.
Feedback covers ordering, delivery scheduling and website/contact issues; some found the ordering process easy, others experienced inaccessible contact routes.
A majority praise product finish, packing and solid construction; a minority report damage, incorrect items or parts that required replacement.
Several customers report unresponsive email or poor courier updates, while others describe helpful, responsive customer‑service staff resolving issues.
Overall impressions vary: many positive experiences of product quality and resolved issues, but recurring delivery and contact failures affected others.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer states company lies and wastes customers' time and money.
“This company will lie and lie to you”
Multiple cancelled deliveries caused wasted leave and long delays.
“I wasted a vacation day.”
Nightstands arrived damaged after long delays; refund request ignored.
“one night stand was split open entirely through on one side”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Great Furniture Trading Company is an online furniture retailer specialising in home and dining furniture such as tables, chairs and sideboards. The company offers product listings, order placement via its website and delivery services, and provides customer support and after‑sales handling for returns and replacements. This overview is intended to help consumers searching for reviews and practical information about the retailer.