Reviews for Great Furniture Trading Company show a clear split between product satisfaction and fulfilment or communication problems. Many customers report good product quality, solid construction and careful packing, and several note effective after‑sales support when faults occur. Conversely, a noticeable number of reviews describe missed or partial deliveries, slow or non‑responsive email support and ordering/contact problems. Where issues were raised, a number of customers report that managers or named staff later resolved matters, but inconsistency in delivery and initial communication remains a common theme for prospective buyers to consider.
Examples from available reviews (Nov 2019 – Feb 2026).
Paid £800 for a dining set and received no replies or delivery.
“Emailed several times with no reply and no way of contacting.”
Delivery within lead time; damaged table replaced promptly and quality superb.
“the replacement was there within 96 hours”
Delivery failed repeatedly but issue was later resolved by managers.
“Following intervention by head of customer services , Vishal matters have now been resolved to our satisfaction.”
Received multiple faulty or incorrect tables and poor replacement handling.
“Stay away from this company, and there are many better companies out there who care.”
Many reviewers report delivery and fulfilment problems (missed or partial deliveries); several customers also describe successful problem resolution by managers.
Only a few reviews mention price; comments range from 'good value' to objections about small replacement charges.
Feedback covers ordering, delivery scheduling and website/contact issues; some found the ordering process easy, others experienced inaccessible contact routes.
A majority praise product finish, packing and solid construction; a minority report damage, incorrect items or parts that required replacement.
Several customers report unresponsive email or poor courier updates, while others describe helpful, responsive customer‑service staff resolving issues.
Overall impressions vary: many positive experiences of product quality and resolved issues, but recurring delivery and contact failures affected others.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Found inconsistent pricing and alleged bait-and-switch on recliners.
“This place is all about bait and switch.”
Long wait, refused cash refund and poor customer service attitude.
“they would only do it in the form of a credit on my next order”
Paid £800 for a dining set and received no replies or delivery.
“Emailed several times with no reply and no way of contacting.”
Paid for chairs but received no replies and no delivery.
“they don't respond at all!!!”
Delivery failed repeatedly but issue was later resolved by managers.
“Following intervention by head of customer services , Vishal matters have now been resolved to our satisfaction.”
Customer accused of lying and experienced poor customer service.
“if we beleived all our customers we would be bankrupt”
Sideboard arrived early and is very good quality.
“it’s such a lovely piece of furniture and very good quality.”
Repeated delivery failures and lack of customer service support.
“The service has been terrible.”
Poor component quality and pricing caused upset but manager later resolved.
“she has restored my faith in the company.”
Good service and product but repeatedly requested to review via email.
“Service good product good.”
Sideboard arrived on time, well packed and good quality.
“arrived on time and was well packed and good quality”
Fast, efficient service and excellent, beautiful chairs.
“Excellent service fast and efficient!”
Unexpectedly fast shipping; table is solid and good looking.
“Table is really solid and good looking.”
Helpful staff changed delivery; furniture arrived on time and looks lovely.
“Ordering process was easy.”
Excellent service throughout and satisfied with the purchase.
“Excellent service from start to finish”
Well packed, excellent quality furniture delivered as promised.
“very satisfied with my furniture , well packed so no damages , excellent quality .”
Delighted with purchase; customer service promptly replaced damaged part.
“Customer service also excellent as I had a small damaged part, which as replaced immediately and without any bother.”
Delivery within lead time; damaged table replaced promptly and quality superb.
“the replacement was there within 96 hours”
Returned table promptly collected and refunded without any quibble.
“refund made without any quibble.”
Reviewer loves their dining table and chairs.
“Love my dining table and chairs !”
Reviewer feels the purchase was good value for money.
“value for money.”
Lovely furniture with great service, price, and fast delivery.
“Lovely furniture great customer service great price fast delivery”
Company shipped replacement remote immediately and fixed recliner affordably.
“They shipped it immediately for free.”
Long delivery and faulty recliner; company refused installation support.
“I didn't receive my recliner until March of 2024”
Long delivery and faulty recliner; company refused installation support.
“I didn't receive my recliner until March of 2024”
Received wrong colour and experienced difficulty returning the item.
“it came in the wrong color - gave me so much grief about returning it”
Free shipping and attentive customer service made the purchase pleasant.
“I ordered mine from this company because they had free shipping.”
Good selection and excellent customer service; reviewer will shop again.
“The selection was great and their customer service is even better”
Low prices and convenient payment options made shopping affordable.
“The best thing about shopping here are their low prices”
Helpful, friendly staff and an easy-to-use website.
“Website was easy to use and order!”
Staff especially Barbara provided exceptional personalised sales and design help.
“Barbara from sales/designer, she goes above and beyond to help me”
Great communication; early courteous delivery and pristine furniture.
“Great communication along the way.”
Order arrived late and bed had problems requiring extra repairs.
“Took longer than I thought it should to receive the order”
I have just received my 4th replacement for the High Gloss Dining set I ordered from Great Furniture Trading Company. The table was totally different from the one in their online store picture. So I had to make a return. Each time I am told it will be final, but I always receive a faulty table first. Last time I had to go through customs as they were unsure which table was faulty, so they had to check both. their staff have now said that if I have another replacement, they will charge me import tax on the new table - this is an ongoing joke!! Stay away from this company, and there are many better companies out there who care.
Top-notch service and professional, attentive delivery for beautiful bedroom furniture.
“Top notch from beginning till end!”
Easy ordering and fast delivery for needed desk chair.
“Easy ordering, fast delivery for desk chair needed to match the desk we already had and couldn't find anywhere else. Thanks!!”
Kitchen cabinets of great quality achieved a modern cohesive look.
“The quality was great”
Huge lamp selection and helpful staff assisted with decorating choices.
“There is a huge selection of different styles and colors”
Chandelier is beautiful with sparkly crystals and unique style.
“I LOVE this chandelier!!!”
Knowledgeable, patient staff helped choose mattresses without pressure.
“The staff here was super patient while we narrowed down our choices together”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Great Furniture Trading Company is an online furniture retailer specialising in home and dining furniture such as tables, chairs and sideboards. The company offers product listings, order placement via its website and delivery services, and provides customer support and after‑sales handling for returns and replacements. This overview is intended to help consumers searching for reviews and practical information about the retailer.