Customers often praise the website tools and wallpaper designs. Many mention easy sample ordering and clear online colour references. A noticeable set of complaints focuses on deliveries, missing items, and returns. Several reviewers also report paint coverage and finish issues.
Examples from available reviews (Jul 2021 – Mar 2026).
Website visualiser helped and large sample ordering was low cost.
“Love that you can order a large sample at a low cost without postage”
High-quality window treatments with excellent customer service and replacements offered.
“She arranged for full replacements of the affected items”
Paid but hadn't received order and received no delivery updates.
“You debited my money on the 21st September - and here we are on the 26th and haven't heard a thing!”
Wallpaper showed a lighter stripe and the company refused help without batch numbers.
“it had a slight lighter stripe on one edge of the paper”
Low-rated reviews often describe fulfilment problems such as late shipments, missing orders, and incorrect items. Some customers mention broken mechanisms and slow or unhelpful replies when they report issues. A smaller group say replacements arrived quickly and refunds were processed promptly.
Reviewers like the free or low-cost samples and say the colour range and finishes feel good value. A few mention discount code issues, refused refunds, or returns they felt were handled poorly. Comments praising pricing and promotions appear more often than direct complaints.
Many reviews praise website features such as the wall visualiser, paint-pairing suggestions, and straightforward navigation. Reviewers often highlight easy sample ordering and useful colour representation. A minority want guest checkout and mention occasional slow loading.
Wallpaper draws repeated praise for its finish, durability, and how easy it is to hang. Paint feedback is split: several high-rated reviews cite accurate colour, while multiple low-rated reviews report weak coverage, patchiness, and a chalky finish. Isolated reviews mention issues such as striping or batch inconsistencies.
Several reviewers say they never received order confirmations and couldn’t get support after delivery problems. Others praise named staff for patient, helpful service and for organising replacements. Low-star reviews also mention orders marked delivered but not received, along with unanswered support tickets.
High-rated reviews highlight strong wallpaper design, easy-to-use online tools, and deliveries that met expectations. Low-rated reviews focus on fulfilment failures, unresolved product issues, and disappointing paint performance. Reviews show a clear split between design and usability strengths and recurring problems with delivery, returns, and some paint batches.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Reviewer loves their wallpaper patterns and colours.
“I love their wallpaper patterns and colours”
Service was excellent but first-purchase discount was not applied.
“Excellent service but disappointed first purchase discount not applied.”
Website visualiser helped and large sample ordering was low cost.
“Love that you can order a large sample at a low cost without postage”
High-quality window treatments with excellent customer service and replacements offered.
“She arranged for full replacements of the affected items”
Reordered samples after previously loving their paint.
“I’ve just ordered more samples as used Graham and brown before and loved the paint.”
Website navigation was very easy and the wall visualiser was appreciated.
“Very easy to navigate, especially like being able to see paper on the wall.”
Service was fast and efficient.
“Fast and efficient”
Website was easy to navigate.
“Easy to navigate”
No order confirmation received and samples arrived without identification.
“I placed an order but never received a confirmation receipt of the order.”
Paint colours are plentiful and the paint remained good quality for years.
“good quality paint as ordered for our bedroom a few years ago”
US sales representative provided patient, helpful assistance to ensure order accuracy.
“The US sales rep Anna Maria C. was extremely helpful and patient.”
Praises Ann for excellent personal service, even calling while on holiday.
“Ann is awesome ! I love working with her She even calls me when she is on vacation”
Excellent customer service and fabulous quality products improved wallpapering results.
“Customer services are excellent at G&B and their products are fabulous quality.”
Received the wrong sample colour and the courier choice undermined confidence.
“I ordered a sample and received the wrong colour”
Wide colour range and an easy-to-use site for samples.
“Wide range of colours,and easy site to use”
Loved the wallpaper chosen and it arrived in time without issues.
“Love the wallpaper we chose. Everything went well! Arrived in time!”
Website easy to use with helpful paint references and clear colours.
“Website easy to use. Helpful references to suitable paints. Clear representations of colours”
Product was great quality and delivered on time.
“Delivery on time & great quality product.”
Reviewer experienced excellent service from the company.
“Excellent service”
Website is simple and sample ordering is useful for checking colours.
“Website is easy to use.”
Blind arrived a different colour and customer service dismissed concerns and offered a small refund.
“was a completely different colour to the one advertised”
Customer service promptly resolved delivery damage and sent replacement same day.
“Replacement items sent same day.”
Ordered easily and received a high-end product with an impressive finish.
“The finish is amazing.”
Wallpaper had amazing quality according to the reviewer.
“Wallpaper amazing quality”
Inner blind mechanism broke and customer service was frustrating to reach.
“The inner working of my blind broke.”
Paid but hadn't received order and received no delivery updates.
“You debited my money on the 21st September - and here we are on the 26th and haven't heard a thing!”
Has not received the sample they ordered.
“Have t received the”
Customer service has improved and staff were helpful; samples appreciated.
“Now the customer service has moved, it's absolutely superb.”
Free samples, discounts and free delivery made shopping very appealing.
“the free samples so I can see exactly how it looks and feels.”
Wallpaper arrived on time with nice quality but one roll was out of stock.
“I ordered 1 roll short and in trying to reorder it was out of stock.”
Ordering was easy and reviewer hopes for smooth delivery.
“Easy to order , hopefully no problems with delivery”
Pairing wallpapers with paint recommendations was very helpful.
“The pairing of wallpaper with paint is so helpful”
Website was easy to use with useful matching suggestions.
“easy to use web site with matching suggestions”
Excellent range of fabric blinds and a free sample was ordered.
“Excellent range of fabric blinds.”
Wallpaper was fantastic and ordering was easy.
“Fantastic wall paper, easy to order too”
Package was lost and company failed to contact customer about missing delivery.
“No one at Graham and Brown ever contacted me to discuss how I wanted to proceed.”
Customer still has not received their order.
“I still have not received my order”
Wallpaper was strong, appropriate for the area and easy to hang.
“Good strong wallpaper appropriate for area. Easy to hang.”
Reviewer requests a guest checkout option to simplify shopping.
“Be easier to shop as guest or at least that option should be there .”
Too many patterns made choosing difficult but home samples were helpful.
“Very difficult to choose as you have so many different patterns.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Graham & Brown is a UK-based company that designs and makes wallpapers, paints, and decorative home furnishings. It produces patterned and plain wallcoverings, interior paints, and window treatments for trade and retail customers. Products are sold online, through trade channels, and via international stockists. The company publishes technical specifications, colour ranges, and physical samples to help decorators and consumers.