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We Collect & Analyse Reviews

Graham & Brown
Experiences & Reviews

Graham & Brown is a UK-based manufacturer and retailer specialising in wallcoverings and related home-decor products. The company sells wallpapers, blinds and samples direct to consumers and trade, and offers online ordering and customer support. People searching reviews typically look for feedback on wallpaper quality, delivery, samples and after-sales service.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 71%
Latest Review 28d
Overall Rating
3.8

Our Analysis

🎯

Service quality

Customers describe varied service experiences: some praise prompt, careful handling and helpful staff, while others report delays and difficulty getting issues resolved.

Share
14%
Mixed
💰

Value for money

Some reviewers value free samples, discounts and free delivery; others report being charged for missing items or repairs, reducing perceived value.

Share
8%
Weak
⚡

User experience

Many reviewers find the website and ordering process easy, with useful samples and paint-pairing features; a minority report sluggish pages or checkout friction.

Share
20%
Strong
🔧

Product quality

Most reviewers report sturdy, well-finished wallpaper and blinds; a small number report component failures or damaged items on arrival.

Share
16%
Strong
📞

Communication

Communication is polarised: several buyers praise quick, helpful replies, while a larger group describe slow, confusing or absent contact about deliveries.

Share
14%
Weak
⭐

Overall experience

Overall impressions split: many customers highlight product quality and useful samples, but a notable portion report delivery and aftercare problems.

Share
28%
Mixed

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

D
David
trustpilot.com Sep 30, 2025

Communication with G&B customer…

Communication with G&B customer services was exceptionally easy to contact and very helpful. Had a problem with the delivery courier, due to late arri...

K
Kyrstine Hendry
trustpilot.com Sep 30, 2025

Luxury

Perfect service that began with ease of ordering and receipt of high end quality product. Perfectly packaged to retain its integrity. Decorat...

m
mich
trustpilot.com Sep 30, 2025

Wallpaper amazing quality

...

L
Lisa M
trustpilot.com Sep 30, 2025

The inner working of my blind broke

The inner working of my blind broke. The cogs wouldn't connect with each other or even stay in one piece.i asked if I could buy the inner workings of...

A
ALLY BRYANT - CHY CONARY
trustpilot.com Sep 30, 2025

Still waiting!

For starters - Your sending me review emails - when i haven't even got the product(?) You de...

M
Mrs Callen
trustpilot.com Sep 30, 2025

Havent received the sample I ordered

...

M
Ms Di Pascal
trustpilot.com Sep 30, 2025

Superb customer service now.

Now the customer service has moved, it's absolutely superb. I've needed to call several times recently and the staff were all pleasant, incredibly hel...

M
Mrs Turner
trustpilot.com Sep 30, 2025

the free samples

the free samples so I can see exactly how it looks and feels. Also the i...

C
Customer named Wright
trustpilot.com Sep 30, 2025

My wallpaper was delivery on time and…

My wallpaper was delivery on time and nicely packaged. The paper quality and pattern is beautiful. However, I ordered...

S
Sharon
trustpilot.com Sep 30, 2025

Easy to order

Easy to order , hopefully...

L
Lorraine
trustpilot.com Sep 30, 2025

The pairing of wallpaper with paint is…

The pairing of wallpaper...

S
ST
trustpilot.com Sep 30, 2025

easy to use web site with matching…

easy to use web site wi...

c
customer
trustpilot.com Sep 30, 2025

Excellent range of fabric blinds

Excellent range of fabric blinds. Ordered a sample whic...

M
Mrs Deborah Blaydon
trustpilot.com Sep 30, 2025

Fantastic wall paper

Fantastic wall pape...

R
Rachel
trustpilot.com Sep 30, 2025

Wallpapr missing, no one contacted me

I ordered over a thousand dollars worth of wallpaper, including rolls that were discontinued. My package was due to be delivered on a day I was travel...

M
Magic
trustpilot.com Sep 30, 2025

I still have not received my order

I still have not...

k
kvs
trustpilot.com Sep 30, 2025

Good strong wallpaper appropriate for…

Good strong wallpaper approp...

P
Peter
trustpilot.com Sep 30, 2025

Be easier to shop as guest or at least…

Be easier to shop as guest or at l...

B
Brenda
trustpilot.com Sep 30, 2025

Very difficult to choose as you have so many patterns

Very difficult to choose as you have so many different pat...

O
Olympia
trustpilot.com Sep 30, 2025

Lovely choice of wallpapers

Lovely choice of wallpapers, hopefully I will choose one when I receive my samples. Website good although it seemed rather sluggish...

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Conclusion

Reviews show consistent praise for Graham & Brown’s product quality and the usefulness of free samples and paint-pairing tools. Several customers report a straightforward online ordering experience and careful packaging. However, a recurring issue is delivery and post-sale communication: multiple reviews describe delayed or missing orders and a confusing support process. If you plan to buy, consider ordering samples first, check stock availability, and keep tracking information and order confirmations to help if delivery or aftercare is needed.