Reviews show consistent praise for Graham & Brown’s product quality and the usefulness of free samples and paint-pairing tools. Several customers report a straightforward online ordering experience and careful packaging. However, a recurring issue is delivery and post-sale communication: multiple reviews describe delayed or missing orders and a confusing support process. If you plan to buy, consider ordering samples first, check stock availability, and keep tracking information and order confirmations to help if delivery or aftercare is needed.
Examples from available reviews (Jul 2021 – Feb 2026).
Ordered easily and received a high-end product with an impressive finish.
“The finish is amazing.”
Customer service promptly resolved delivery damage and sent replacement same day.
“Replacement items sent same day.”
Inner blind mechanism broke and customer service was frustrating to reach.
“The inner working of my blind broke.”
Package was lost and company failed to contact customer about missing delivery.
“No one at Graham and Brown ever contacted me to discuss how I wanted to proceed.”
Customers describe varied service experiences: some praise prompt, careful handling and helpful staff, while others report delays and difficulty getting issues resolved.
Some reviewers value free samples, discounts and free delivery; others report being charged for missing items or repairs, reducing perceived value.
Many reviewers find the website and ordering process easy, with useful samples and paint-pairing features; a minority report sluggish pages or checkout friction.
Most reviewers report sturdy, well-finished wallpaper and blinds; a small number report component failures or damaged items on arrival.
Communication is polarised: several buyers praise quick, helpful replies, while a larger group describe slow, confusing or absent contact about deliveries.
Overall impressions split: many customers highlight product quality and useful samples, but a notable portion report delivery and aftercare problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Wide wallpaper choice but the website seemed sluggish and froze occasionally.
“Website good although it seemed rather sluggish and froze on occasion”
Wallpaper showed a lighter stripe and the company refused help without batch numbers.
“it had a slight lighter stripe on one edge of the paper”
Cassette header blind fitted poorly and customer service refused responsibility.
“don't have the cassette header!”
Bought wallpaper on offer and received a refund promptly after returning extras.
“refund was issued within days of return”
Samples marked as delivered but not received and support ticket got no response.
“it's marked as "Delivered".”
Products are acceptable but customer service was unhelpful and slow.
“Customer service woefully lacking.”
Pleased with the kitchen blind bought before Christmas.
“Do pleased with my blind it's beautiful.”
Paint required many coats and left a chalky, easily marked finish.
“It required 5 coats, still patchy, and the finish is like chalk”
I recently had the pleasure of purchasing wall art from Graham & Brown and I must say it was a wonderful experience. As someone who is not particularly smart when it comes to decorating, their website made it extremely easy to navigate and find exactly what I was looking for.
The selection of wall art available on their website is impressive and diverse, catering to different tastes and preferences. From classic prints to contemporary designs, there's something for everyone here. Additionally, the quality of the products they offer is exceptional – my purchase felt sturdy and well-made.
What really stood out to me about this company, though, was their commitment to excellent customer service. The packaging my item came in was thoughtful, ensuring that everything arrived intact without any damage. And when I did have a query before making my purchase, their customer support promptly responded with helpful advice.
Overall, I am thrilled with both the product itself as well as the level of service provided by Graham & Brown - definitely worth checking out if you need some inspiration for sprucing up your space!
Returned a sealed roll within the return period but refund was refused.
“They did not refund our money (it's a very expensive roll of wallpaper) and said it was opened.”
Could not return the product because the packaging had been opened.
“The return policy is bad.”
Exterior eggshell paint had poor coverage and finishing problems.
“Painter says it's the worst paint he's ever used”
Bespoke curtains lost in transit after long wait and apologies.
“lost in transit in Dubai”
Emulsion paint produced uneven, patchy finish despite decorator experience.
“Don't touch this paint with a barge pole.”
One wallpaper roll delayed three weeks and order was cancelled due to no stock.
“Waited 3 weeks for 1 roll of wallpaper”
Received someone else's order and customer service hasn't resolved it.
“it contained someone else's order.”
Paint had poor coverage, required extra coats and failed to adhere.
“It cannot even stick to itself on the second coat.”
Colour matched expectations and paint applied well when properly mixed.
“Great paint colour exactly what I wanted”
Happy customer praised good service, price, delivery and excellent wallpaper.
“The quality of the wallpaper is a dream!!”
Paint arrived patchy, mixed inconsistently and emitted a noxious smell.
“Looked like something had seriously gone wrong”
Tempest Grey wallpaper was easy to hang and produced a pleasing finish.
“The paper is easy to handle and goes on a treat.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Graham & Brown is a UK-based manufacturer and retailer specialising in wallcoverings and related home-decor products. The company sells wallpapers, blinds and samples direct to consumers and trade, and offers online ordering and customer support. People searching reviews typically look for feedback on wallpaper quality, delivery, samples and after-sales service.