Customers often praise the website tools and wallpaper designs. Many mention easy sample ordering and clear online colour references. A noticeable set of complaints focuses on deliveries, missing items, and returns. Several reviewers also report paint coverage and finish issues.
Examples from available reviews (Jul 2021 – Mar 2026).
Website visualiser helped and large sample ordering was low cost.
“Love that you can order a large sample at a low cost without postage”
High-quality window treatments with excellent customer service and replacements offered.
“She arranged for full replacements of the affected items”
Paid but hadn't received order and received no delivery updates.
“You debited my money on the 21st September - and here we are on the 26th and haven't heard a thing!”
Wallpaper showed a lighter stripe and the company refused help without batch numbers.
“it had a slight lighter stripe on one edge of the paper”
Low-rated reviews often describe fulfilment problems such as late shipments, missing orders, and incorrect items. Some customers mention broken mechanisms and slow or unhelpful replies when they report issues. A smaller group say replacements arrived quickly and refunds were processed promptly.
Reviewers like the free or low-cost samples and say the colour range and finishes feel good value. A few mention discount code issues, refused refunds, or returns they felt were handled poorly. Comments praising pricing and promotions appear more often than direct complaints.
Many reviews praise website features such as the wall visualiser, paint-pairing suggestions, and straightforward navigation. Reviewers often highlight easy sample ordering and useful colour representation. A minority want guest checkout and mention occasional slow loading.
Wallpaper draws repeated praise for its finish, durability, and how easy it is to hang. Paint feedback is split: several high-rated reviews cite accurate colour, while multiple low-rated reviews report weak coverage, patchiness, and a chalky finish. Isolated reviews mention issues such as striping or batch inconsistencies.
Several reviewers say they never received order confirmations and couldn’t get support after delivery problems. Others praise named staff for patient, helpful service and for organising replacements. Low-star reviews also mention orders marked delivered but not received, along with unanswered support tickets.
High-rated reviews highlight strong wallpaper design, easy-to-use online tools, and deliveries that met expectations. Low-rated reviews focus on fulfilment failures, unresolved product issues, and disappointing paint performance. Reviews show a clear split between design and usability strengths and recurring problems with delivery, returns, and some paint batches.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Wide wallpaper choice but the website seemed sluggish and froze occasionally.
“Website good although it seemed rather sluggish and froze on occasion”
Wallpaper showed a lighter stripe and the company refused help without batch numbers.
“it had a slight lighter stripe on one edge of the paper”
Cassette header blind fitted poorly and customer service refused responsibility.
“don't have the cassette header!”
Bought wallpaper on offer and received a refund promptly after returning extras.
“refund was issued within days of return”
Samples marked as delivered but not received and support ticket got no response.
“it's marked as "Delivered".”
Products are acceptable but customer service was unhelpful and slow.
“Customer service woefully lacking.”
Pleased with the kitchen blind bought before Christmas.
“Do pleased with my blind it's beautiful.”
Paint required many coats and left a chalky, easily marked finish.
“It required 5 coats, still patchy, and the finish is like chalk”
I recently had the pleasure of purchasing wall art from Graham & Brown and I must say it was a wonderful experience. As someone who is not particularly smart when it comes to decorating, their website made it extremely easy to navigate and find exactly what I was looking for.
The selection of wall art available on their website is impressive and diverse, catering to different tastes and preferences. From classic prints to contemporary designs, there's something for everyone here. Additionally, the quality of the products they offer is exceptional – my purchase felt sturdy and well-made.
What really stood out to me about this company, though, was their commitment to excellent customer service. The packaging my item came in was thoughtful, ensuring that everything arrived intact without any damage. And when I did have a query before making my purchase, their customer support promptly responded with helpful advice.
Overall, I am thrilled with both the product itself as well as the level of service provided by Graham & Brown - definitely worth checking out if you need some inspiration for sprucing up your space!
Returned a sealed roll within the return period but refund was refused.
“They did not refund our money (it's a very expensive roll of wallpaper) and said it was opened.”
Could not return the product because the packaging had been opened.
“The return policy is bad.”
Exterior eggshell paint had poor coverage and finishing problems.
“Painter says it's the worst paint he's ever used”
Bespoke curtains lost in transit after long wait and apologies.
“lost in transit in Dubai”
Emulsion paint produced uneven, patchy finish despite decorator experience.
“Don't touch this paint with a barge pole.”
One wallpaper roll delayed three weeks and order was cancelled due to no stock.
“Waited 3 weeks for 1 roll of wallpaper”
Received someone else's order and customer service hasn't resolved it.
“it contained someone else's order.”
Paint had poor coverage, required extra coats and failed to adhere.
“It cannot even stick to itself on the second coat.”
Colour matched expectations and paint applied well when properly mixed.
“Great paint colour exactly what I wanted”
Happy customer praised good service, price, delivery and excellent wallpaper.
“The quality of the wallpaper is a dream!!”
Paint arrived patchy, mixed inconsistently and emitted a noxious smell.
“Looked like something had seriously gone wrong”
Tempest Grey wallpaper was easy to hang and produced a pleasing finish.
“The paper is easy to handle and goes on a treat.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Graham & Brown is a UK-based company that designs and makes wallpapers, paints, and decorative home furnishings. It produces patterned and plain wallcoverings, interior paints, and window treatments for trade and retail customers. Products are sold online, through trade channels, and via international stockists. The company publishes technical specifications, colour ranges, and physical samples to help decorators and consumers.