Customer feedback shows a split pattern: several reviewers report long dispatch delays and repeated problems getting refunds, while others received satisfactory products and helpful staff updates. Multiple complaints centre on delayed refunds and unclear delivery timelines; a few cases describe product misrepresentation or breakage. There are also examples of positive resolution where staff or directors intervened and compensation was offered. Prospective buyers should confirm expected dispatch times, read the returns and refund policy, use payment methods with dispute protections, and keep written records of order and communication.
Examples from available reviews (Mar 2022 – Feb 2026).
Exceptional jewellery quality with timely delivery and easy website.
“The quality of the jewellery is exceptional”
Product misrepresented; company refused refund and contested chargeback.
“The ring I received had no engraving at all”
Paid over AU$800, order undelivered and refund not received.
“I still don’t have my refund”
Customer service director apologised and sent flowers, resolving issue.
“offered to send flowers to my wife”
Many reviews describe problems with order fulfilment and refunds; a minority report helpful staff or remedial gestures after complaints.
Some buyers report financial loss or withheld refunds; a few note affordable pricing or small compensation, but monetary disputes recur.
Ordering and delivery experiences vary: several customers report long delays and limited updates, while others note straightforward browsing and fulfilment.
Reports range from well-made pieces and satisfied recipients to broken items or misdescribed merchandise and quality issues on arrival.
Many reviewers cite poor or inconsistent communications about dispatch and refunds; a minority praise specific staff who provided regular updates.
Overall impressions are mixed but lean negative: several complaints about delays and refunds contrast with distinct positive accounts of product satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Parcel undelivered due to courier; refund requested but not received.
“Appalling customer service.”
Poor communication and difficult returns, no live chat or phone response.
“Communication is poor, and returning items is unnecessarily difficult.”
Returned item received but refund not issued and communication stopped.
“they are not acknowledging my e-mails.”
No confirmation or tracking received; worried about not getting engagement ring.
“I’ve been emailing for a email of confirmation and to get tracking yet got nothing REALLY!!!”
Item delayed, poor quality, and refund still unpaid after a month.
“This place is most likely a scam or it is very badly run.”
Ring looked cheap; returned and company received it but no refund.
“I have also not received a refund.”
Automatic replies, no personal contact, and no update on my order.
“This company are a SCAM - look into the other many jewellers operating from the same address!!!!”
I can’t get a refund; reviewer calls them scammers.
“i can’t get a refund scammers”
Fast delivery, excellent customer service, and a beautiful piece.
“Fast delivery and fabulous customer service”
Heavy and well-detailed crucifix, good value and perfect features.
“Well worth the money heavy and perfect features on our lord”
Order cancellation requested but no confirmation or refund received.
“still haven’t recieved cancellation confirmation or my refund”
Reviewer describes the product as great.
“Great product”
Pretty horse pendant exactly what granddaughter wanted.
“A very pretty necklace exactly what I was looking for”
Efficient service and timely delivery; necklace beautifully presented.
“I was very happy with the service from Gold Boutique”
Silver signet ring was lovely and well presented in box.
“it was lovely, presented in a box and gift bag.”
Blank parcel contents and no response from company after contact.
“Item never arrived instead an empty box”
Reliable communication and excellent value for money, beautiful items.
“Reliable good communication excellent value for money beautiful items”
Advertised delivery missed; tracking not provided and communication poor.
“This is a simple retail order — please dispatch the item or confirm a refund.”
Delivery delayed over Christmas but company kept me informed and compensated.
“they kept intouch by email and even offered a discount”
Kept informed throughout; necklace arrived well packaged but size incorrect.
“I found the whole experience stress free wuth Gold Booutique.”
Order delayed, refund requested but not received yet.
“wasn’t told it was ‘made to order’”
Paid over AU$800, order undelivered and refund not received.
“I still don’t have my refund”
Order delayed over two months and refund processing is delayed.
“delays with issuing my refund!”
Order delayed; refund delayed and not received.
“Only delay is you not paying it”
Previous good purchases, recent order delayed and refund repeatedly delayed.
“AVOID THIS COMPANY”
Order delayed with no estimated resolution; refund requested.
“Refund requested.”
Product misrepresented; company refused refund and contested chargeback.
“The ring I received had no engraving at all”
Necklace broke twice and refund was delayed after long wait.
“Ordered a necklace, it broke. They replaced it, it broke again.”
Order delayed over two months with no explanation; refund requested.
“We have no update for you as of yet, we will continue to monitor your order.”
Delivery delayed far beyond advertised times and support unhelpful.
“This is blatant false advertising when it comes to delivery.”
Nearly two weeks with delay and no response to inquiry.
“I have heard nothing back.”
Ring collapsed and repair shop deemed it irreparable; refund denied.
“Wasn't happy with the ring I ordered”
Order cancelled due to delays; refund delayed and money withheld.
“Gold boutique have my money, I have no necklace from them”
Jewellery liked but the chain tangles easily when not worn.
“chain tends to tangible easily”
Staff kept me regularly updated and the necklace arrived beautiful.
“she is a credit to the company.”
Gift was smaller and less substantial than expected.
“piece i bought was so small and light i was embarrassed when my wife opened it.”
Unfortunately the ring has snapped.
“Unfortunately the ring has snapped.”
Customer service director apologised and sent flowers, resolving issue.
“offered to send flowers to my wife”
Ring carefully made and looks beautiful when worn.
“The ring is lovely, carefully made.”
Delay in stock but staff updated me and offered compensation.
“I was given a 5% refund as compensation.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gold Boutique is an online jewellery retailer operating under the Gold Boutique name. It sells rings, necklaces and other jewellery items through an e-commerce channel and communicates with customers via email and phone. Consumers researching the brand should verify current delivery and refund terms, available contact channels, and payment protections before purchase.