Reviews Analysed
21
We Collect & Analyse Reviews
Gold Boutique
Experiences & Reviews
Gold Boutique is an online jewellery retailer operating under the Gold Boutique name. It sells rings, necklaces and other jewellery items through an e-commerce channel and communicates with customers via email and phone. Consumers researching the brand should verify current delivery and refund terms, available contact channels, and payment protections before purchase.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
19d
Overall Rating
1.9
Our Analysis
🎯
Service quality
Many reviews describe problems with order fulfilment and refunds; a minority report helpful staff or remedial gestures after complaints.
Share
Weak
20%
💰
Value for money
Some buyers report financial loss or withheld refunds; a few note affordable pricing or small compensation, but monetary disputes recur.
Share
Weak
9%
⚡
User experience
Ordering and delivery experiences vary: several customers report long delays and limited updates, while others note straightforward browsing and fulfilment.
Share
Weak
20%
🔧
Product quality
Reports range from well-made pieces and satisfied recipients to broken items or misdescribed merchandise and quality issues on arrival.
Share
Mixed
10%
📞
Communication
Many reviewers cite poor or inconsistent communications about dispatch and refunds; a minority praise specific staff who provided regular updates.
Share
Weak
18%
⭐
Overall experience
Overall impressions are mixed but lean negative: several complaints about delays and refunds contrast with distinct positive accounts of product satisfaction.
Share
Weak
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
A Great Experience Shopping For Jewellery At Gold Boutique
"I recently purchased some stackable jewellery from Gold Boutique and I must say, I am thoroughly impressed with their service! The quality of the jewellery is exceptional and they have a wide range of necklaces, rings, bracelets and earrings available for both men and women. What stood out to me was how easy it was to create my own unique look by mixing and matching different pieces from their collection. Their website is user-friendly, making browsing through their collection a breeze. Moreover, when placing my order online, I got free delivery within the UK which saved me additional expenses! The shipment arrived on time; beautifully packaged in individual boxes & each piece came with its certificate guaranteeing the authenticity of gold or silver used in it. Overall, Gold Boutique has exceeded my expectations and I would definitely be spreading the word to friends about this amazing online store that delivers top-quality jewellery at affordable prices!"
Ledner
Collected.reviews
Mar 26, 2022
Featured for: Positive product, UX and delivery
Title: Misrepresented item, poor customer service, and refusal to follow the law
"I purchased a gold ring from Gold Boutique that was clearly misrepresented in their own product listing. The advertised ring had an engraved Lord’s Pr..."
Vinny Alex
Trustpilot
Sep 30, 2025
Featured for: Alleges misrepresentation and refund dispute
Please don’t buy from Gold Boutique
"Please don’t buy from Gold Boutique! I ordered a necklace paying more than AU$800 on 11th July 2025. After four weeks with no dispatch of my necklace..."
Sarah Mongan
Trustpilot
Sep 30, 2025
Featured for: Large purchase, long refund delay
review
"After leaving my original review David the customer service director reached out to my email and offered genuine apology and offered to send flowers t..."
Mark Mckee
Trustpilot
Sep 30, 2025
Featured for: Service recovery: director apology, flowers
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
Darren P
trustpilot.com
Sep 30, 2025
Avoid at all costs!!
Awful experience. Ordered a necklace for my sister but wasn’t told it was ‘made to order’ so it didn’t arrive in time, then weeks after, they still co...
S
Sarah Mongan
trustpilot.com
Sep 30, 2025
Please don’t buy from Gold Boutique
Please don’t buy from Gold Boutique! I ordered a necklace paying more than AU$800 on 11th July 2025. After four weeks with no dispatch of my necklace...
L
LMR
trustpilot.com
Sep 30, 2025
The most awful company and should not…
The most awful company and should not be trading on-line! I placed an order on the 23rd June with an initial delivery time, as listed on their website...
C
Carlos P
trustpilot.com
Sep 30, 2025
**DO NOT USE THIS COMPANY**
**DO NOT USE THIS COMPANY** Absolutely shocking company to deal with, placed my order 305396203 3rd July 2025 and as yet 8th September 2025 all I get...
E
Emma Shortland
trustpilot.com
Sep 30, 2025
AVOID
Previous 2 purchases were great. However, placed an order on 23rd June. Four days later received an email saying they were having problems with their...
b
ben alkelaby
trustpilot.com
Sep 30, 2025
Ordered a ring
Ordered a ring, a week went by and they emailed me saying there was a delay and they would email me when resolved. A further week has gone by so I dec...
V
Vinny Alex
trustpilot.com
Sep 30, 2025
Title: Misrepresented item, poor customer service, and refusal to follow the law
I purchased a gold ring from Gold Boutique that was clearly misrepresented in their own product listing. The advertised ring had an engraved Lord’s Pr...
P
Phil
trustpilot.com
Sep 30, 2025
Ordered a necklace
Ordered a necklace, it broke. They replaced it, it broke again. Tried to change for a different necklace then waited...
J
Jordan Maden
trustpilot.com
Sep 30, 2025
Over two months waiting for an order that never arrived.
I am deeply dissatisfied with the company’s performance. Over two months ago, I placed an order for a necklace and pendant as a birthday gift for my p...
S
Spencer Johnson
trustpilot.com
Sep 30, 2025
Delivery Timescalse False, Staff Unhelpful
Original delivery was scheduled to be received by the 3rd of June. It was only until the 15th of July that I received received confirmation that my pu...
h
huddstudent
trustpilot.com
Sep 30, 2025
Been nearly two weeks since i ordered…
Been nearly two weeks since i ordered my ring. I received an email stating my order was d...
P
Paul Woodmansey
trustpilot.com
Sep 30, 2025
Wasn't happy with the ring I ordered
Wasn't happy with the ring I ordered. The horseshoe collapsed. Took it to a jewellery repair shop, who informed me that it wasn't worth repairing. Was...
H
Helen Williams
trustpilot.com
Sep 30, 2025
No necklace, no refund…scam?
Ordered a necklace for my daughter’s 21st. Time for delivery showing as a few days. Received an email to say it’s been delayed, waited… still delayed....
P
Peter cross
trustpilot.com
Sep 30, 2025
Nice piece of jewellery only criticism…
Nice piece of jewellery only criticism is the chain tends...
S
Sheila
trustpilot.com
Sep 30, 2025
After ordering a gold necklace
After ordering a gold necklace, a few days later my heart sank as I received an email from Amy to inform me of a delay in receiving my order, but I ne...
M
Mick Smyth
trustpilot.com
Sep 30, 2025
Unfortunately the piece i bought was so…
Unfortunately the piece i bought was so small and light i was embarrassed when my wife opened it.It looked bigger on the model.I suppose it's my fa...
S
Shaz
trustpilot.com
Sep 30, 2025
Unfortunately the ring has snapped.
Unfortunately the...
M
Mark Mckee
trustpilot.com
Sep 30, 2025
review
After leaving my original review David the customer service director reached out to my email and offered genuine apology and offered to send flowers t...
R
Renata Domagalska
trustpilot.com
Sep 30, 2025
The ring is lovely
The ring is lovely, carefully made.It was a gift from my husband...
H
Helen McDermott
trustpilot.com
Sep 30, 2025
Great device and product
The ring I ordered for my son’s birthday is just what he wanted but sadly there was a delay in getting the ring in stock....
Conclusion
Customer feedback shows a split pattern: several reviewers report long dispatch delays and repeated problems getting refunds, while others received satisfactory products and helpful staff updates. Multiple complaints centre on delayed refunds and unclear delivery timelines; a few cases describe product misrepresentation or breakage. There are also examples of positive resolution where staff or directors intervened and compensation was offered. Prospective buyers should confirm expected dispatch times, read the returns and refund policy, use payment methods with dispute protections, and keep written records of order and communication.