Customer feedback shows a split pattern: several reviewers report long dispatch delays and repeated problems getting refunds, while others received satisfactory products and helpful staff updates. Multiple complaints centre on delayed refunds and unclear delivery timelines; a few cases describe product misrepresentation or breakage. There are also examples of positive resolution where staff or directors intervened and compensation was offered. Prospective buyers should confirm expected dispatch times, read the returns and refund policy, use payment methods with dispute protections, and keep written records of order and communication.
Examples from available reviews (Mar 2022 – Feb 2026).
Exceptional jewellery quality with timely delivery and easy website.
“The quality of the jewellery is exceptional”
Product misrepresented; company refused refund and contested chargeback.
“The ring I received had no engraving at all”
Paid over AU$800, order undelivered and refund not received.
“I still don’t have my refund”
Customer service director apologised and sent flowers, resolving issue.
“offered to send flowers to my wife”
Many reviews describe problems with order fulfilment and refunds; a minority report helpful staff or remedial gestures after complaints.
Some buyers report financial loss or withheld refunds; a few note affordable pricing or small compensation, but monetary disputes recur.
Ordering and delivery experiences vary: several customers report long delays and limited updates, while others note straightforward browsing and fulfilment.
Reports range from well-made pieces and satisfied recipients to broken items or misdescribed merchandise and quality issues on arrival.
Many reviewers cite poor or inconsistent communications about dispatch and refunds; a minority praise specific staff who provided regular updates.
Overall impressions are mixed but lean negative: several complaints about delays and refunds contrast with distinct positive accounts of product satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently purchased some stackable jewellery from Gold Boutique and I must say, I am thoroughly impressed with their service! The quality of the jewellery is exceptional and they have a wide range of necklaces, rings, bracelets and earrings available for both men and women.
What stood out to me was how easy it was to create my own unique look by mixing and matching different pieces from their collection. Their website is user-friendly, making browsing through their collection a breeze. Moreover, when placing my order online, I got free delivery within the UK which saved me additional expenses!
The shipment arrived on time; beautifully packaged in individual boxes & each piece came with its certificate guaranteeing the authenticity of gold or silver used in it.
Overall, Gold Boutique has exceeded my expectations and I would definitely be spreading the word to friends about this amazing online store that delivers top-quality jewellery at affordable prices!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gold Boutique is an online jewellery retailer operating under the Gold Boutique name. It sells rings, necklaces and other jewellery items through an e-commerce channel and communicates with customers via email and phone. Consumers researching the brand should verify current delivery and refund terms, available contact channels, and payment protections before purchase.