Reviews show consistent praise for Goddiva’s dress fit, appearance and generally quick delivery; many customers say items match images and feel good quality. However, a recurring issue is after-sales: several reviewers describe delayed or missing refunds and slow or no responses from customer support. Positive resolution channels mentioned include WhatsApp, email and platform messaging, while negative reports often cite website or QR-code failures when starting returns. Prospective buyers should weigh product and fit comments positively but review the current returns and contact procedures before purchasing, keeping evidence of returns and communications to hand.
Examples from available reviews (Nov 2021 – Feb 2026).
Excellent quality, fit and price with quick delivery and discount.
“The quality, fit and price are excellent.”
Returned a dress but received no refund or communications.
“I've not had a refund, no response to my emails.”
Mixed-up return resolved through good communication; dress arrived perfect.
“Great communication via messages on the tik tok site.”
Email about a return received an excellent quick response and label.
“received an excellent quick service which included a return label”
Many customers report helpful service around orders and returns, but several describe delayed or missing refunds and unresolved return cases.
Multiple reviewers describe dresses as good value or looking more expensive than the price; a minority link poor fit or finish to value concerns.
Most buyers report an easy purchase journey and fast delivery; a smaller set report website errors, QR-code issues or return-processing faults.
The majority praise fit, fabric and accuracy to images; several customers say dresses arrive well made and flattering, with isolated reports of cheap quality.
Some customers note quick email, WhatsApp or platform messaging responses; others report no replies or slow, inconsistent communication about refunds.
Overall impressions are largely positive for product and delivery, though a notable minority report serious after-sales issues with returns and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Noel provided prompt, polite and efficient customer service.
“Prompt polite and efficient!!”
Goddiva quickly processed refund after postal loss, excellent service.
“my refund has been processed all within 2 days of me emailing them.”
Beautiful dress arrived on time and I'll buy again.
“Beautiful dress. Arrived on time.”
High-quality embroidery and good fit after slight neckline adjustment.
“The quality is high, and the embroidery is well done”
Dress is beautiful, high quality and arrived very quickly.
“It is very beautiful, very good quality, and it arrived very quicklyxxx”
Very good quality dress that fits beautifully and arrived quickly.
“It is very good quality and fits beautifully.”
Customer service helped resolve return difficulties and we'll reorder.
“customer services soon helped out and we got it sorted.”
Helpful service recovered returned package and issued a full refund.
“Godiva were very helpful found the package and gave full refund.”
Dress was stunning and perfectly delivered.
“My wet dress was stunning perfectly delivered”
Dress arrived quickly and is very beautiful and high-quality.
“They have very beautiful and high-quality dresses.”
Prompt email reply convinced me to place an order.
“The customer service has been second to none”
Initial refund missing but excellent customer service resolved it promptly.
“I was so impressed with how they handled the query”
Beautiful, great-quality dress arrived on time; service was excellent.
“The quality was brilliant service excellent”
Amazing service and gorgeous dresses.
“Amazing service and gorg dresses”
Great customer service answered all questions and dresses are beautiful.
“Great customer service bought 2 dresses and they are beautiful”
Slow delivery, a stitching fault, and delayed incomplete refund.
“Refund took a while ! And didn’t include original p&p.”
Lovely, classy dresses that fit well and attracted compliments.
“These are a perfect fit at 14.”
Website was straightforward and the item matched the picture.
“Website straight forward and picture is exactly like the item received”
Customer service is great and very quick to respond.
“Goddivas customer service is great and very quick to respond.”
Customer service dealt with my problem straight away.
“Good customer service delt with my problem straight away”
Returns portal failed and no customer service response for damaged items.
“Returns portal not working and unable to return items.”
Easy returns and quick refund after ordering several dresses.
“Great dresses and very easy return process.”
Excellent service and a beautiful dress for my daughter.
“service is excellent from Goddiva”
Mixed-up return resolved through good communication; dress arrived perfect.
“Great communication via messages on the tik tok site.”
Loved the dresses and found returns super easy.
“Absolutely fantastic dresses.”
Returned a dress but received no refund or communications.
“I've not had a refund, no response to my emails.”
Excellent customer service via WhatsApp and good clothes.
“They have an excellent customer service team which you can chat to via WhatsApp.”
No response about returning dresses after a week.
“Been waiting a week for them to get in touch about returning 3 dresses”
Poor customer service with delayed dispatch and slow responses.
“Poor customer service.”
Refund still not issued fully after six weeks and poor quality.
“Will not recommend! Very, very poor service.”
High-quality dresses arrived quickly and fitted well for tall women.
“she loved it!”
Easy purchasing process and quick refund after return.
“Money was returned to my credit card just a couple of days after the returned item was registered.”
Dress fits beautifully and feels very expensive and flattering.
“feel like a million dollars”
Dress matched the image, fit well and arrived promptly.
“The dress I ordered is really gorgeous and is exactly how it looked in the image.”
Many dress options and good customer service so far.
“Goddiva dresses have so many options for every occasion.”
Very flattering, comfortable dress offering incredible value.
“Wonderful dress very flattering extremely comfortable fit am absolutely delighted.”
Excellent quality, fit and price with quick delivery and discount.
“The quality, fit and price are excellent.”
Excellent customer service, quick delivery and a stunning dress.
“Great experience of excellent customer service.”
Email about a return received an excellent quick response and label.
“received an excellent quick service which included a return label”
QR code for return didn't work and customer service didn't reply.
“QR code doesn’t work for return.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Goddiva is an online fashion retailer specialising in women's occasionwear and dresses. The brand is commonly searched by consumers looking for party, evening and formal dresses sold through web and social-commerce channels. Shoppers often research sizing, delivery and returns when comparing Goddiva to other occasionwear retailers. This summary focuses on review-derived experiences to help prospective buyers evaluate product quality, service and after-sales support.