Reviews Analysed
21
We Collect & Analyse Reviews
Goddiva
Experiences & Reviews
Goddiva is an online fashion retailer specialising in women's occasionwear and dresses. The brand is commonly searched by consumers looking for party, evening and formal dresses sold through web and social-commerce channels. Shoppers often research sizing, delivery and returns when comparing Goddiva to other occasionwear retailers. This summary focuses on review-derived experiences to help prospective buyers evaluate product quality, service and after-sales support.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
18d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Many customers report helpful service around orders and returns, but several describe delayed or missing refunds and unresolved return cases.
Share
Mixed
20%
💰
Value for money
Multiple reviewers describe dresses as good value or looking more expensive than the price; a minority link poor fit or finish to value concerns.
Share
Strong
6%
⚡
User experience
Most buyers report an easy purchase journey and fast delivery; a smaller set report website errors, QR-code issues or return-processing faults.
Share
Strong
16%
🔧
Product quality
The majority praise fit, fabric and accuracy to images; several customers say dresses arrive well made and flattering, with isolated reports of cheap quality.
Share
Strong
19%
📞
Communication
Some customers note quick email, WhatsApp or platform messaging responses; others report no replies or slow, inconsistent communication about refunds.
Share
Mixed
14%
⭐
Overall experience
Overall impressions are largely positive for product and delivery, though a notable minority report serious after-sales issues with returns and refunds.
Share
Strong
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
What a brilliant company
"What a brilliant company and the dresses are outstanding. I needed a special outfit for my son’s Christmas wedding. Found exactly what I wanted, order..."
customer happy
Trustpilot
Sep 30, 2025
Featured for: mentions quality, price, fast delivery
Awful company
"Awful company Purchased a dress from them via Coast website on 29th Aug. The dress was not to my liking so I returned it on 4th September. Their websi..."
Helen Johnson
Trustpilot
Sep 30, 2025
Featured for: details refund and communication failures
Great communication and lovely dress
"Ordered 2 dresses from the tik tok shop. One of them had a fault so I returned it. Slight mix up with the returns but got it sorted..."
Tamara
Trustpilot
Sep 30, 2025
Featured for: shows return mix-up resolved
Contacted customer service via email…
"Contacted customer service via email regarding a return and re..."
Helen
Trustpilot
Sep 30, 2025
Featured for: quick return label via email
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
a
anetta more
trustpilot.com
Sep 30, 2025
Very good website
Great dresses and very easy return process. I ordered various dresses at once and kept the one I...
l
lucy parker
trustpilot.com
Sep 30, 2025
beautiful dress for my daughter…
beautiful dress for my daughter attending my weddin...
T
Tamara
trustpilot.com
Sep 30, 2025
Great communication and lovely dress
Ordered 2 dresses from the tik tok shop. One of them had a fault so I returned it. Slight mix up with the returns but got it sorted...
L
Liz Jack
trustpilot.com
Sep 30, 2025
Absolutely fantastic dresses
Absolutely fantastic dresses. I love my new red Christmas party dress....
H
Helen Johnson
trustpilot.com
Sep 30, 2025
Awful company
Awful company Purchased a dress from them via Coast website on 29th Aug. The dress was not to my liking so I returned it on 4th September. Their websi...
B
Bee Sharma
trustpilot.com
Sep 30, 2025
They have an excellent customer service…
They have an excellent customer service team w...
C
Claire Hawkins
trustpilot.com
Sep 30, 2025
Been waiting a week for them to get in…
Been waiting a week for them to get in touch about returning 3 dr...
J
Jessica Autiero
trustpilot.com
Sep 30, 2025
Poor customer service
Poor customer service. Paid next day, sent delayed. No...
A
Anna
trustpilot.com
Sep 30, 2025
Poor service
I pleased an order for few dresses for my daughter in the beginning of July. She only chosen one and I had to returns the rest. It’s been over 6 weeks...
P
Patience Chinwadzimba
trustpilot.com
Sep 30, 2025
Ordered a dress for a fussy tomboy…
Ordered a dress for a fussy tomboy teenager and she loved it! So I ordered one too. Came within the week. Very good quality and the best thin...
S
Saveta
trustpilot.com
Sep 30, 2025
Easy to buy & reliable
Purchasing process was easy and even returning one dress was made as easy as possible. Money...
M
Miss Potter
trustpilot.com
Sep 30, 2025
My search for the perfect dress is over!
I've tried many dress companies over the years and never felt completely happy or comfortable with what I've bought...until I bought a dress for a wed...
L
Luzviminda Obillo (Lucy)
trustpilot.com
Sep 30, 2025
Draped shoulder Midi Corset Dress in Teal
I received my order the next working day as scheduled. The dress I ordered is really gorgeous and is exactly how it looked in the image. The model in...
E
E Wagstaff
trustpilot.com
Sep 30, 2025
Goddiva dresses are lovely!
Goddiva dresses have so many options for every occasion. Their customer service h...
s
sue marriott
trustpilot.com
Sep 30, 2025
Delighted!Wonderful dress very flattering…
Wonderful dress very flattering extremely comforta...
c
customer happy
trustpilot.com
Sep 30, 2025
What a brilliant company
What a brilliant company and the dresses are outstanding. I needed a special outfit for my son’s Christmas wedding. Found exactly what I wanted, order...
S
Sue
trustpilot.com
Sep 30, 2025
Great experience of excellent customer…
Great experience of excellent customer service. Purchase arrived quickly, dress was stu...
H
Helen
trustpilot.com
Sep 30, 2025
Contacted customer service via email…
Contacted customer service via email regarding a return and re...
C
Caroline
trustpilot.com
Sep 30, 2025
Horrendous customer service
Bad customer service - never order from here QR code doesn’t work for return. No one replies from customer service I wi...
S
Sarah Armani
trustpilot.com
Sep 30, 2025
Elegant evening 👗 dress
😲 Wow, that's the response I got it from my colleges on the 30th company's anniversary. Elegant, Spectacular, so lovely dress 👗...
Conclusion
Reviews show consistent praise for Goddiva’s dress fit, appearance and generally quick delivery; many customers say items match images and feel good quality. However, a recurring issue is after-sales: several reviewers describe delayed or missing refunds and slow or no responses from customer support. Positive resolution channels mentioned include WhatsApp, email and platform messaging, while negative reports often cite website or QR-code failures when starting returns. Prospective buyers should weigh product and fit comments positively but review the current returns and contact procedures before purchasing, keeping evidence of returns and communications to hand.