Reviews show consistent praise for Goddiva’s dress fit, appearance and generally quick delivery; many customers say items match images and feel good quality. However, a recurring issue is after-sales: several reviewers describe delayed or missing refunds and slow or no responses from customer support. Positive resolution channels mentioned include WhatsApp, email and platform messaging, while negative reports often cite website or QR-code failures when starting returns. Prospective buyers should weigh product and fit comments positively but review the current returns and contact procedures before purchasing, keeping evidence of returns and communications to hand.
Examples from available reviews (Nov 2021 – Feb 2026).
Excellent quality, fit and price with quick delivery and discount.
“The quality, fit and price are excellent.”
Returned a dress but received no refund or communications.
“I've not had a refund, no response to my emails.”
Mixed-up return resolved through good communication; dress arrived perfect.
“Great communication via messages on the tik tok site.”
Email about a return received an excellent quick response and label.
“received an excellent quick service which included a return label”
Many customers report helpful service around orders and returns, but several describe delayed or missing refunds and unresolved return cases.
Multiple reviewers describe dresses as good value or looking more expensive than the price; a minority link poor fit or finish to value concerns.
Most buyers report an easy purchase journey and fast delivery; a smaller set report website errors, QR-code issues or return-processing faults.
The majority praise fit, fabric and accuracy to images; several customers say dresses arrive well made and flattering, with isolated reports of cheap quality.
Some customers note quick email, WhatsApp or platform messaging responses; others report no replies or slow, inconsistent communication about refunds.
Overall impressions are largely positive for product and delivery, though a notable minority report serious after-sales issues with returns and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Dress received many compliments and made the evening special.
“Beautiful dress and I love it.”
Returned within the timeframe but refund still not received.
“Weeks later have still not received my refund.”
Unable to return via Debenhams and customer service unhelpful.
“Really unhelpful customer service!”
No dispatch information and no replies left the order unfulfilled.
“its been over a week and no email of dispatch or delivery.”
No replacement coat received and customer service unresponsive.
“One month later still no sign of replacement coat”
Prompt delivery, excellent communication and exceptional quality dresses.
“Delivery is prompt and customer service communication is excellent.”
Return cost was prohibitively high and customer support unhelpful.
“the cost is $190!!!”
Returned items confirmed received but refund still not issued.
“I have heard nothing.”
Amazing quality and flattering fit; recommended for special occasions.
“I love the dresses the quality is amazing and the fit is always flattering!”
Returned items took nearly a month for refund after chase emails.
“only received my refund 29th April after several emails to them”
Dresses fit beautifully and are consistently high quality.
“always fit beautifully and are incredible quality.”
Perfect dresses with helpful customer service and easy refunds.
“Super helpful customer service and easy refunds.”
Reviewer loves the brand and praises its amazing quality.
“Absolutely love this brand!”
Dress fitted true to size and had amazing quality.
“Fitted true to size and such amazing quality.”
Delivery was delayed but the dress was stunning and recommended.
“I received the order a bit delayed but the dress was stunning,”
Dress was beautifully made with exceptional detail and outstanding quality.
“the quality of the fabric was outstanding.”
Customer service was helpful and exchange process was smooth.
“The customer care team was extremely helpful and responsive.”
Sequin dress drew many compliments and was easy to care for.
“the fit is perfect, and the compliments will come rolling in!”
Clothing is pretty, fun and very affordable; staff are great.
“really love Goddiva clothing, its pretty, fun and very affordable.”
Initial fit was wrong but customer service resolved it quickly and perfectly.
“The replacement dress arrived quickly and fit me perfectly”
As the holiday season approached, I placed an order for this adorable garment Wine Sequin Bodice Midi Dress I discovered on Goddiva's online site.
The ordering process was simple and quick, and I appreciate the excellent customer care provided by Christabel, who checked in with me to ensure that I was satisfied and had received what I wanted before I placed any orders.
The dress is of excellent quality, with a soft cotton lining on the inside, and the delivery was prompt.
It's fantastic!
It was my first time purchasing online, and I have enjoyed it so far. I will never shop on shop again, and I am grateful to you for relieving me of the strain of shopping on shop.
Now that my deliveries are on their way, I'll have more time to spend with my children.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Goddiva is an online fashion retailer specialising in women's occasionwear and dresses. The brand is commonly searched by consumers looking for party, evening and formal dresses sold through web and social-commerce channels. Shoppers often research sizing, delivery and returns when comparing Goddiva to other occasionwear retailers. This summary focuses on review-derived experiences to help prospective buyers evaluate product quality, service and after-sales support.