Many customers mention quick dispatch and low prices on household electricals. Reviewers often point to helpful staff and an easy online ordering process. A separate set of complaints describes undelivered orders, products failing early, and refunds that are hard to secure. Alongside many highly rated purchases, several reviews report serious service problems.
Examples from available reviews (Mar 2012 – Mar 2026).
Faultless, super-fast delivery by DHL and excellent service.
“Excellent, faultless service, super fast no nonsense delivery by the best DHL 10/10”
Bought a Dyson £170 cheaper, delivered next day with helpful customer service.
“£170 LESS than most top names online!”
Item became faulty within two weeks and returns/refund process was obstructive.
“SOLD AS BRAND NEW BUT BECAME FAULTY UNDER 2 WEEKS”
Paid for a vacuum cleaner and has not received the goods; poor contact.
“I was cheated!! I ordered and paid for the vacuum cleaner 15,04,2020 so far I have not received the goods. contact with the staff terrible, no details, nothing to answer....”
Many reviews describe quick dispatch and smooth courier delivery. Customers often say staff pay attention and sort problems fast. Another group reports late or missing deliveries and returns that feel blocked.
Reviewers frequently highlight competitive prices and sizable savings on branded appliances. Many also mention an easy checkout and clear price advantages. A small number report the company refusing to price-match or adding unexpected delivery charges.
Customers often describe ordering as quick and simple, with prompt delivery updates. A small set of users mention awkward product controls or button placement that may be unsafe. Delivery scheduling and proactive callbacks often make the purchase feel smoother.
Many buyers say items arrive genuine and work as expected. A distinct cluster reports early failures, corrosion, or parts that cannot be used, followed by warranty disputes. Fault reports often end in contested refunds or slow replacements.
Many accounts mention fast email replies, phone callbacks, and clear delivery confirmations. Reviewers say staff quickly flag stock issues and set up alternatives. Several reports describe weak or missing contact after purchase.
Reviews show a sharp split between many five-star purchases and several one-star complaints. Positive posts focus on low prices, fast delivery, and helpful staff. Negative ones focus on non-delivery, faulty items, and refunds that are hard to obtain.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (37) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Great prices and quick delivery, though occasional stock issues can delay orders.
“Great prices and super quick delivery with friendly support, though a couple of customer note that stock issues can occasionally delay orders.”
Product works well but new button placement is awkward and potentially dangerous.
“Dangerous to press and awkward to use”
Decent quality product at a fair price.
“Decent quality product fair price”
Good communication, speedy despatch and very fast delivery.
“Good communication. Speedy despatch and incredible fast delivery of goods - obviously didn't skimp on courier choice. Overall superb experience.”
Best price and quick callback confirmed next-day delivery.
“Someone called back within two minutes and informed the vacuum cleaner would arrive tomorrow.”
Competitively priced product, simple ordering and next-day perfect delivery.
“Product was competitively priced, ordering from the website was simple, and product was delivered the next day on perfect condition!”
Sony vinyl player was delivered the day after purchase.
“My beautiful Sony vinyl player was delivered to me the day after I purchased it! The day after!”
Dyson offered at an unusually low price and delivered within two days.
“it is 100% genuine and exactly the model I wanted and at a fantastic price.”
Found discounted Ninja, quick delivery and the machine works well.
“Delivery was quick, the machine is amazing. No issues at all. Very happy to have ordered from Go-Electrical. Thank you!”
Much cheaper price, zero issues and customer services replied within minutes.
“There were zero issues, quick delivery and when I emailed customer services to ask them to confirm delivery date, they replied within minutes.”
First-class experience with excellent customer care and very quick dispatch.
“Excellent customer care and extremely quick dispatch.”
Faultless, super-fast delivery by DHL and excellent service.
“Excellent, faultless service, super fast no nonsense delivery by the best DHL 10/10”
Order arrived quickly; price £20 cheaper and easy contact with staff.
“The price was £20 cheaper than any other online store I could find even in black friday deals.”
Excellent service, delivery time and pricing.
“Excellent service, delivery time and price.”
Customer service called; item arrived next day and was best price found.
“Kelsey beats Ai hands down!”
Television ordered Sunday delivered free two days later; pleased with price and quality.
“it was delivered for free two days later on Tuesday.”
Easy ordering, quick email replies and happy with the electric fire.
“Easy to order from and very quick to reply to my emails and give updates. Very happy with electric fire with flickering lights and would use this company again.”
Fast, efficient service and pleased with the product.
“Fast efficient service Pleased with product.”
Easy to order with hassle-free delivery and product.
“Easy tom order, no hassle with delivery and the product.”
Found the best price with straightforward ordering and swift delivery.
“Best Price I could find ;-)”
Best price, quick delivery and efficient, communicative service.
“Prompt delivery, good communication with Go-Electrical and very efficient.”
Ordering was easy and the electric fire was delivered quickly.
“Ordering online was easy and the fire was delivered in quick time.”
CT7 crimper was an absolute waste of time and money.
“CT7 crimper is absolute waste of time and money.”
Excellent service and prompt delivery of an air conditioning unit.
“Excellent service prompt delivery of air conditioning unit 👍”
Great price and quick delivery; excellent overall.
“Great price and quick delivery. Excellent.”
Bought a Dyson £170 cheaper, delivered next day with helpful customer service.
“£170 LESS than most top names online!”
Out-of-stock item was upgraded free and delivered promptly.
“Excellent service and customer relations.”
Fantastic customer service ensured same-day dispatch for an air-con unit.
“team immediately ensured that the unit went out of the warehouse the same day!!”
Quick service, great price; Dyson vacuum arrived on time.
“Quick service and great price .Dyson Vacuum arrived on time would use this company again”
Great communications and a helpful salesman left reviewer very happy.
“Great communications, helpful salesman.very happy,”
Great staff and wonderful service, reviewer expressed thanks.
“Great staff wonderful service Thanks.”
Prompt delivery with good communication; very efficient service.
“Prompt delivery, good communication with Go-Electrical. Very efficient.”
Product out of stock but upgraded; speedy delivery and excellent communication.
“Very speedy delivery. Excellent communication and customer service.”
Staff were superb and the purchase process was easy.
“Staff superb and purchase easy”
Delivery delayed slightly, but company phoned, apologised and arranged new date.
“Go Electrical phoned me , explained why and apologised.”
Excellent service with fast delivery.
“Excellent service, fast on delivering .”
Very good hoover but it's a lot noisier than their last hoover.
“Very good hoover b the only thing I would say is it’s a lot noisier than our last hoover”
Reviewer thanked the company for their service.
“All thanks to your service”
Reviewer experienced very poor customer service and strongly advised against buying.
“What a bad customer service, Never ever shop from this company.”
Item became faulty within two weeks and returns/refund process was obstructive.
“SOLD AS BRAND NEW BUT BECAME FAULTY UNDER 2 WEEKS”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Go Electrical is a UK-based online retailer selling household electricals and consumer electronics. It lists large and small appliances on its commercial e-commerce site and takes standard payment methods. Go Electrical sources stock from manufacturers and distributors, then uses courier delivery across the United Kingdom. The site includes product pages with technical specifications, shipping choices, and contact options for sales and after-sales support. The business operates under UK retail and consumer protection frameworks.