Many customers mention quick dispatch and low prices on household electricals. Reviewers often point to helpful staff and an easy online ordering process. A separate set of complaints describes undelivered orders, products failing early, and refunds that are hard to secure. Alongside many highly rated purchases, several reviews report serious service problems.
Examples from available reviews (Mar 2012 – Mar 2026).
Faultless, super-fast delivery by DHL and excellent service.
“Excellent, faultless service, super fast no nonsense delivery by the best DHL 10/10”
Bought a Dyson £170 cheaper, delivered next day with helpful customer service.
“£170 LESS than most top names online!”
Item became faulty within two weeks and returns/refund process was obstructive.
“SOLD AS BRAND NEW BUT BECAME FAULTY UNDER 2 WEEKS”
Paid for a vacuum cleaner and has not received the goods; poor contact.
“I was cheated!! I ordered and paid for the vacuum cleaner 15,04,2020 so far I have not received the goods. contact with the staff terrible, no details, nothing to answer....”
Many reviews describe quick dispatch and smooth courier delivery. Customers often say staff pay attention and sort problems fast. Another group reports late or missing deliveries and returns that feel blocked.
Reviewers frequently highlight competitive prices and sizable savings on branded appliances. Many also mention an easy checkout and clear price advantages. A small number report the company refusing to price-match or adding unexpected delivery charges.
Customers often describe ordering as quick and simple, with prompt delivery updates. A small set of users mention awkward product controls or button placement that may be unsafe. Delivery scheduling and proactive callbacks often make the purchase feel smoother.
Many buyers say items arrive genuine and work as expected. A distinct cluster reports early failures, corrosion, or parts that cannot be used, followed by warranty disputes. Fault reports often end in contested refunds or slow replacements.
Many accounts mention fast email replies, phone callbacks, and clear delivery confirmations. Reviewers say staff quickly flag stock issues and set up alternatives. Several reports describe weak or missing contact after purchase.
Reviews show a sharp split between many five-star purchases and several one-star complaints. Positive posts focus on low prices, fast delivery, and helpful staff. Negative ones focus on non-delivery, faulty items, and refunds that are hard to obtain.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (37) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
I recently purchased a few electrical appliances from Go Electrical and I must say that my experience was quite impressive. The website is easy to navigate, with product descriptions that were clear and informative. They have a variety of top brands available which made the selection process much easier.
What stood out to me was their next day delivery service - it's rare to find companies that can offer such quick delivery times, especially during these times. And true to their word, my items arrived promptly the following day.
After using the products for a few weeks now, I'm happy to report that they're all working perfectly fine without any issues. Their popular mixers and cookware are definitely worth trying out if you're an avid baker or cook like myself!
Overall, I would highly recommend Go Electrical for anyone looking for quality electrical appliances coupled with efficient delivery services.
Great product and service from the current family-run business.
“Great product and service from a family business.”
Reviewer never received item and customer service repeatedly promised delivery.
“I never recieved my item. Customer service says that will always arrive next, never does.”
Paid for a vacuum cleaner and has not received the goods; poor contact.
“I was cheated!! I ordered and paid for the vacuum cleaner 15,04,2020 so far I have not received the goods. contact with the staff terrible, no details, nothing to answer. I do not recommend this company !!!!!”
Bought a Dyson at a good price and received it within two days.
“delivery service was great received in 2 days.”
Kettle corroded after three months and company failed to resolve warranty appropriately.
“Purchased a Dualit kettle which after only 3 months use went corroded around the rim and lid”
Company refused to price match and threatened delivery charge if declined.
“Wouldn't price match on the v8 absolute and if I refused delivery they would charge me the delivery price!”
Order processed quickly and efficiently; vacuum arrived by Tuesday morning.
“The order was processed quickly and efficiently at a reasonable price. I ordered a vacuum cleaner late on Sunday evening and had it by 9 am on Tuesday morning. The product is good and does what it says on the tin.”
Returned a faulty item but company denied fault and refused refund.
“they deny it was faulty and refuse to refund me.”
Poor customer care and multiple unsuccessful calls about an order.
“not got very good customer care”
Faulty kettle stopped working within three weeks and refund handling was poor.
“Kettle they sent was faulty, it stopped working within three weeks.”
Customer reported restrictive 14-day returns policy and poor service.
“DONT ORDER IF YOU WANT GOOD CUSTOMER SERVICE DURING AND AFTER YOUR ORDER.”
Paid over a month ago and still waiting for delivery.
“I paid for an item over a month ago and am still waiting for delivery”
Item not fit for purpose and customer care did not respond.
“I am now re-claiming my money for this item through my credit card company.”
Company refused refund for a faulty vacuum after two months.
“This company breaks the law by refusing to refund money on faulty goods.”
Ordering was simple and item delivered free within two days.
“the item was delivered free within two days by courier”
LCD delivered on time at a great price with friendly staff.
“lcd deliverd on time, at great price from friendly knowledgeable staff.”
Damaged delivery was replaced promptly and helpline staff were helpful.
“Replacement arrived Wednesday morning.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Go Electrical is a UK-based online retailer selling household electricals and consumer electronics. It lists large and small appliances on its commercial e-commerce site and takes standard payment methods. Go Electrical sources stock from manufacturers and distributors, then uses courier delivery across the United Kingdom. The site includes product pages with technical specifications, shipping choices, and contact options for sales and after-sales support. The business operates under UK retail and consumer protection frameworks.