Reviews Analysed
21
We Collect & Analyse Reviews
Glasses Direct
Experiences & Reviews
Glasses Direct is an online eyewear retailer in the UK offering prescription glasses, sunglasses and lens options via its website. The service typically includes frame selection, online ordering and options such as home try-on and returns. People searching for reviews usually check delivery speed, prescription accuracy, returns handling and customer support.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers report fast, helpful service with straightforward exchanges and issue resolution. One review describes poor handling of a delivery refund and order hold.
Share
Strong
17%
💰
Value for money
Several reviewers highlight better value than local opticians, competitive offers and low prices; a few note additional lens options add to the cost.
Share
Strong
9%
⚡
User experience
Ordering, home try‑on and checkout are frequently described as simple and straightforward, with customers noting clear progress updates and easy returns.
Share
Strong
16%
🔧
Product quality
Glasses are commonly described as well made, comfortable and accurate to prescription; varifocals and lens quality receive specific positive mentions.
Share
Strong
18%
📞
Communication
Reviewers often praise clear order updates, specialist contact for complex lenses and prompt delivery notifications. One review reports a communication breakdown over a refund.
Share
Strong
17%
⭐
Overall experience
Most reviewers report a positive overall experience, citing accurate prescriptions, quick fulfilment and repeat purchases; a single detailed review reports significant dissatisfaction.
Share
Strong
24%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
Affordable Prices & Great Customer Service: My Experience with Glasses Direct
"I recently had the pleasure of trying out Glasses Direct and I couldn't be happier with my experience there. The website offers a wide range of frames to choose from, with 2 pairs starting at just £15 - you really can't beat that price! After browsing through their extensive collection, I decided to take advantage of their Free Home Trial service. This was incredibly convenient as it allowed me to try on the glasses in the comfort of my own home, without any pressure or rush. Once I found the perfect frames for me, ordering was quick and easy. The checkout process was straightforward and their free lens option helped cut down on extra costs. The delivery arrived promptly and everything looked just like how it did online. The frames were lightweight and comfortable to wear throughout the day. Overall, my experience with Glasses Direct has been nothing short of excellent. Their affordable prices paired with great customer service have definitely won me over as a returning customer!"
Kelvin Okuneva
Collected.reviews
Mar 31, 2022
Featured for: Mentions home trial and prices
Please avoid. Go to a reputable shop.
"I ordered 2 pairs of glasses. The 3rd pair I could not get the prescription to go in as it was not in the drop down box provided. I sent my prescripti..."
KJ
Trustpilot
Sep 30, 2025
Featured for: Detailed negative service and delivery issue
What a superb levek of service.
"Choice of frames was excellent. Lenses chosen were complex (varifocals with thinnest available Reactions Drive chosen). Had contact from specialist to..."
Paul Leinichen
Trustpilot
Sep 30, 2025
Featured for: Thorough example of exchanges and returns
My absolute go to for glasses
"Once again absolutely great service from glasses direct I ordered verifocals and they got the measurements bang on all sorted in 6 days from ordering..."
Mrs Williams
Trustpilot
Sep 30, 2025
Featured for: Repeat customer citing accuracy and updates
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mike saunders
trustpilot.com
Sep 30, 2025
Great glasses
Great glasses. Well describe...
C
Catherine Dodd
trustpilot.com
Sep 30, 2025
I had a problem that was felt with very…
I had a problem that was felt with...
B
Ben
trustpilot.com
Sep 30, 2025
The best place to get glasses
The best place to get glasses, so much better value for money than the opticians, my pre...
J
JM
trustpilot.com
Sep 30, 2025
Excellent
I have shopped with Glasses Direct for some time now. The ordering proce...
M
Mike
trustpilot.com
Sep 30, 2025
Excellent product and quick service.
I have just received my latest pair of glasses from Glasses Direct and I am delighted with them. These varifocal lenses and brilliant! This is the fou...
M
Margaret graves
trustpilot.com
Sep 30, 2025
Great glasses need to get used to them…
Great glasses need to get used to them...
K
KJ
trustpilot.com
Sep 30, 2025
Please avoid. Go to a reputable shop.
I ordered 2 pairs of glasses. The 3rd pair I could not get the prescription to go in as it was not in the drop down box provided. I sent my prescripti...
D
David
trustpilot.com
Sep 30, 2025
Good choice of frames
Good choice of frames. The process to try out prospective frames by posting back and forth is straightforward. Good choice of lens op...
M
Mrs Williams
trustpilot.com
Sep 30, 2025
My absolute go to for glasses
Once again absolutely great service from glasses direct I ordered verifocals and they got the measurements bang on all sorted in 6 days from ordering...
S
Susan
trustpilot.com
Sep 30, 2025
Good service and selection of glasses.
Good service and se...
J
Jacqui
trustpilot.com
Sep 30, 2025
Varivocul glasses
From ordering to delivery there is always plen...
B
Barry Kirby
trustpilot.com
Sep 30, 2025
Really easy to order and get my glasses…
Really easy to order and get my...
M
Mrs kimberley willis
trustpilot.com
Sep 30, 2025
Easy to order
Very easy to order from a large range. Glasses are a little heavier than my old ones so perhap...
P
Paul Leinichen
trustpilot.com
Sep 30, 2025
What a superb levek of service.
Choice of frames was excellent. Lenses chosen were complex (varifocals with thinnest available Reactions Drive chosen). Had contact from specialist to...
M
Mr McCulloch
trustpilot.com
Sep 30, 2025
Why I use GlassesDirect
Simple, straightforward, great v...
M
Mr Geoff Taylor
trustpilot.com
Sep 30, 2025
Very quick delivery and good quality…
Very quick delivery an...
P
Pat
trustpilot.com
Sep 30, 2025
Arrived very quickly prescription…
Arrived very quickly...
M
Ms O'MANT
trustpilot.com
Sep 30, 2025
Quick service
Quick service . Nice...
S
Sam Suddaby
trustpilot.com
Sep 30, 2025
Glasses direct experience
Quick and easy to order, glasses came...
M
Mr Trevor Rose
trustpilot.com
Sep 30, 2025
Excellent service
Ordered one pair of reading glasses and one pair of long range glasses received two pairs of long range partly my fault contacted Glasses dir...
Conclusion
Reviewers most frequently highlight quick delivery, accurate prescriptions and straightforward ordering as reasons for repeat purchases. Multiple customers praise clear communications, specialist contact for complex lenses and easy exchanges or returns. Price and value are commonly seen as favourable compared with local opticians, though some note extra lens options increase final cost. There is one detailed negative review describing problems with prescription upload, delivery charges and a disputed refund—prospective buyers should check prescription upload steps and delivery charges before ordering.