Reviews Analysed
21
We Collect & Analyse Reviews
Giglio.com
Experiences & Reviews
Giglio.com is an Italian e-commerce retailer specialising in designer clothing, shoes and accessories. The site lists multiple luxury and contemporary brands and offers international shipping. Consumers comparing sellers typically check shipping terms, return policies and authenticity guarantees before ordering.
Overview & Key Metrics
Positive Sentiment
43%
Latest Review
19d
Overall Rating
2.7
Our Analysis
🎯
Service quality
Frequent reports of delayed or missing deliveries, incorrect shipments and refunds held; occasional positive service resolutions are reported by some customers.
Share
Weak
27%
💰
Value for money
Mixed remarks on pricing: some buyers cite competitive prices and good deals, while others report cancelled orders or stock changes tied to price concerns.
Share
Mixed
5%
⚡
User experience
Customers report issues with checkout delivery estimates, tracking updates and stock accuracy; several reviewers describe misleading or outdated online information.
Share
Weak
4%
🔧
Product quality
Product reports vary: some receive authentic, well-described items, while others report wrong, defective or poor-quality goods that require returns or claims.
Share
Mixed
10%
📞
Communication
Customer support experiences are split: several reviewers praise named staff for prompt helpfulness, while many describe generic replies, slow responses or unhelpful handling.
Share
Mixed
26%
⭐
Overall experience
Overall impressions are divided: positive reports of good service and correct orders contrast with numerous unresolved delivery, refund and return complaints.
Share
Mixed
27%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
I’m incredibly impressed with the…
"I’m incredibly impressed with the customer service I received from Giglio, especially from Alessia. I had lost the invoice for an order I placed sever..."
Marina
Trustpilot
Sep 30, 2025
Featured for: Example of prompt, helpful support
Wrong item ruined an anniversary gift – company refuses to follow EU law
"I ordered a product on 1 August, delivered 13 August, as an anniversary present. Because it was a gift, I did not open the parcel immediately. When I..."
LEON L
Trustpilot
Sep 30, 2025
Featured for: Wrong item; refusal to escalate
Misleading Stock Info, Repeated Cancellations, and Poor Customer Service
"My experience with GIGLIO.COM has been deeply frustrating and disappointing. I placed an order for a pair of shoes, which was confirmed—only to be can..."
Noell
Trustpilot
Sep 30, 2025
Featured for: Repeated cancellations; misleading stock/pricing
It has been 3 weeks
"It has been 3 weeks, yet the order (#2002086) has not even been dispatched. The company is insisting that the order is definitely not cancelled, and k..."
Egle Vyzintaite
Trustpilot
Sep 30, 2025
Featured for: Long dispatch delay; tracking stalled
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
d
dumluca seb
trustpilot.com
Sep 30, 2025
I placed an order and it never arrived
I placed an order and it never arrived. I went on leave and when I arrived they said they delivered my order to the wr...
G
G.M.
trustpilot.com
Sep 30, 2025
Misleading delivery estimate / Wouldn't recommend
Unfortunately, my experience with Giglio has been very disappointing. I placed an order a week ago, but the shipping information has not been updated...
L
Laura Traduceri
trustpilot.com
Sep 30, 2025
Delay in delivery but everything ok giglio.com
UPDATE: After 3 weeks, I received the order. The item is perfect. The price was very good. Overall, I am happy with the my choice. On September 8th I...
L
LEON L
trustpilot.com
Sep 30, 2025
Wrong item ruined an anniversary gift – company refuses to follow EU law
I ordered a product on 1 August, delivered 13 August, as an anniversary present. Because it was a gift, I did not open the parcel immediately. When I...
N
Nicholas Keuper
trustpilot.com
Sep 30, 2025
Great return process
Processed return of a flawed product, kept me up...
M
Malky Erblich
trustpilot.com
Sep 30, 2025
I will never buy from this website…
I will never buy from this website again. Customer service is terrible. I cannot believe p...
X
Xavier Pallavisini
trustpilot.com
Sep 30, 2025
La paire de sneakers correspond à la…
La paire de sneakers correspond à la description. Authentiq...
E
Egle Vyzintaite
trustpilot.com
Sep 30, 2025
It has been 3 weeks
It has been 3 weeks, yet the order (#2002086) has not even been dispatched. The company is insisting that the order is definitely not cancelled, and k...
E
Emilie
trustpilot.com
Sep 30, 2025
I needed to cancel an order with…
I needed to cancel an order with Giglio, and although they helped me with this, I still have not received my money back. My funds are being held for t...
C
Caroline
trustpilot.com
Sep 30, 2025
Bureaucratic processing of complaint
Unfortunately, I had to complaint about poor quality with a Baleciaga sandal where the inner sole got loose after only wearing them twice for less the...
E
Eleonora
trustpilot.com
Sep 30, 2025
Don’t shop here
placed an order with GIGLIO.COM on June 22, and today is July 7 – I still haven’t received my package. The tracking number hasn’t moved in over a week...
M
Marina
trustpilot.com
Sep 30, 2025
I’m incredibly impressed with the…
I’m incredibly impressed with the customer service I received from Giglio, especially from Alessia. I had lost the invoice for an order I placed sever...
N
Noell
trustpilot.com
Sep 30, 2025
Misleading Stock Info, Repeated Cancellations, and Poor Customer Service
My experience with GIGLIO.COM has been deeply frustrating and disappointing. I placed an order for a pair of shoes, which was confirmed—only to be can...
R
Robin Rautila
trustpilot.com
Sep 30, 2025
They been holding my money for almost a…
They been holding my money for almost a week for 3 things I ordered, they canceled two of my t shirts and they won’t pay me back until the order is sh...
L
Louis D'Nero
trustpilot.com
Sep 30, 2025
Best customer service ever 👍
...
c
customer
trustpilot.com
Sep 30, 2025
The customer representative
The customer representative, Alessia was very professional and extremely helpful. I...
Z
Zeely
trustpilot.com
Sep 30, 2025
Don’t be fooled by the average positive ratings
This is one of the worst retailer I have ever dealt with. Made 2 orders on their website, both were nightmare experiences. One was canceled with no cl...
C
Christoph Obholzer
trustpilot.com
Sep 30, 2025
Dont buy there
Took them over 3 weeks to deliver, after I had to rea...
A
Alžběta Knapová
trustpilot.com
Sep 30, 2025
Good overall
The delivery took a bit longer than expect...
L
Lungelo Shozi
trustpilot.com
Sep 30, 2025
The service rendered is exceptional 100…
The service rendered is exceptional 100 💯 percent, Customer Service is brill...
Conclusion
Reviews show a clear split in customer experience. Several reviewers praise individual staff members (for example, multiple mentions of an advisor named Alessia) and report satisfactory orders or well-handled returns. At the same time, many customers report delivery delays, cancelled or wrong items, and issues obtaining refunds. If you consider ordering, verify shipping and returns policies, keep documentation of communications, and use payment methods with buyer protection.