Many reviewers say they paid, then saw orders cancelled, dispatch dragged on, and refunds arrived late or were held back. Several describe being billed for items that were not actually secured or being charged twice. Others point to fast, professional help from named staff and say items arrived authentic and well packaged. Overall, feedback splits between fulfilment failures and a smaller set of strong after-sales experiences.
Examples from available reviews (Jan 2019 – Mar 2026).
Ordering system charged without securing stock and then cancelled the order.
“you can fully pay for a product that is not actually secured or available.”
Order delayed over 25 days and customer was charged twice.
“they take money twice”
Customer representative Alessia was professional and extremely helpful.
“The customer representative, Alessia was very professional and extremely helpful.”
Coat arrived authentic and in perfect condition; reviewer was satisfied.
“My coat arrived in perfect condition and passed the Certilogo authenticity check.”
Many comments describe fulfilment breaking down: orders cancelled after payment, long waits for shipping, and refunds that take time to show up. Several reviewers name staff who fixed issues quickly and professionally. A few mention smooth returns and careful follow-up.
Some buyers describe sudden price increases or a bait-and-switch feel when the same items show back up at higher prices. Other shoppers point to real discounts and say the price matched authentic branded goods. Value comes up less often than fulfilment problems.
Problems around checkout and stock handling come up repeatedly: people paid for items that were not secured and later faced cancellations. Exchange limits and added return or customs costs also appear as pain points. A minority say delays were manageable and they were satisfied once orders finally arrived.
Reviews mention wrong models, manufacturing flaws, and packaging issues that led to doubts about authenticity. Others confirm items were authentic and passed checks, including one example of a verified coat. Overall, product feedback splits between faulty deliveries and acceptable authentic goods.
Many reviewers fault communication, citing late confirmations, missing tracking updates, and generic copy-and-paste replies. A smaller group reports quick, personal responses and fast delivery of documents or invoices. Refund timelines are often described as shared late or explained poorly.
Reviews split between customers who saw orders cancelled and money held, and those who got quick help and authentic purchases. Most criticism focuses on fulfilment and communication after purchase. Positive stories tend to center on effective individual agents and returns that were resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (12) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Purchase was cancelled days later and company refused requested compensation.
“This website looks like a fraud.”
Ordering system charged without securing stock and then cancelled the order.
“you can fully pay for a product that is not actually secured or available.”
Support responded quickly and resolved a defect with a fair solution.
“The response Time was less then one day and we found a fair Solution.”
Requested sunglasses reappeared at a higher price and reviewer felt tricked.
“the sunglasses I wanted immediately appeared on their website, but this one is almost double the price!”
Order not processed and neither item nor refund received; reviewer called them scammers.
“At the moment, I have neither the bag nor my money.”
Found discounted D&G wine glasses at 20% off.
“Found some amazing D&G wine glasses with 20% off.”
Paid in full but order remained undelivered for a month.
“This order was originally meant to be a birthday gift, then it became a Christmas gift, and now...it’s just a package that never arrives.”
Received a different jacket model and company denied the mistake.
“they sent me a Barbour Bedale instead of Beaufort.”
Order delayed over 25 days and customer was charged twice.
“they take money twice”
Jacket order showed paid but wasn't processed and was later cancelled.
“After 2 weeks status “paid”, no processing no shipping, nothing!”
Multiple orders caused cancellations, incorrect items, and poor customer focus.
“Worst retailer I have dealt with.”
Order experienced a huge delay; reviewer prefers another retailer.
“Huge delay Prefer Yoox!”
Ten days passed with no shipment and support was unhelpful.
“Have been waiting for 10 day and no shipment yet.”
Company cancelled the order without notice and left buyer uncertain.
“they cancelled my order unilaterally.”
Jacket ordered two weeks earlier still not shipped.
“Ordered a jacket 2 weeks ago and they still haven’t shipped it”
Efficient customer service resolved an issue promptly; reviewer expressed thanks.
“Professional and efficient customer service”
Product was declared out of stock days after ordering and refund delayed.
“Told me product wasnt in stock 3 days after ordering”
Confirmation was delayed, tracking missing and customer service gave generic replies.
“they give the most generic answers as if a AI is responding”
Reviewer says the service was nice.
“Nice service”
Expensive bag arrived poorly packaged, prompting authenticity concerns.
“My order cost almost 500 euro and the bag i purchased was just inside of the dustbag and no paper to cover it no and receipt inside.”
Order never arrived and company refused refund or address details.
“I placed an order and it never arrived.”
Shipping updates were missing and delivery estimate was misleading.
“shipping information has not been updated at all.”
Order arrived after delay; item was perfect and well priced.
“After 3 weeks, I received the order.”
Wrong item sent and company refused to honour EU consumer rights.
“Customer support (Gabriele) refused to help”
Return was processed smoothly with polite, helpful updates.
“Processed return of a flawed product, kept me up to date on progress, always polite and helpful.”
Reviewer will never buy again due to terrible customer service.
“Customer service is terrible.”
Sneakers matched the description and were authentic; service slow.
“La paire de sneakers correspond à la description.”
Order not dispatched after three weeks and refunds delayed.
“It has been 3 weeks, yet the order (#2002086) has not even been dispatched.”
Order cancelled but refund delayed while funds held by bank.
“I needed to cancel an order...I still have not received my money back.”
Poorly made sandals and complaint processing delayed by manufacturer.
“inner sole got loose after only wearing them twice”
Package not delivered and customer service gave generic, unhelpful responses.
“customer service keeps replying with generic messages like “we are following up daily””
Customer service promptly supplied a lost invoice and was helpful.
“Alessia replied to my email very promptly and provided the original invoice”
Orders repeatedly cancelled with impersonal responses and misleading stock listings.
“I received a series of impersonal, copy-paste-style replies”
Company withheld funds and delayed refund after cancelling items.
“They been holding my money for almost a week”
Reviewer calls customer service the best ever.
“Best customer service ever 👍”
Customer representative Alessia was professional and extremely helpful.
“The customer representative, Alessia was very professional and extremely helpful.”
Orders cancelled or delayed and company failed to assist with delivery or cashback.
“One was canceled with no clear reason (because I assume the price was too discounted)”
Delivery took over three weeks and the wrong item was sent.
“Took them over 3 weeks to deliver”
Delivery was slower than expected but reviewer is happy with the bag.
“The delivery took a bit longer than expected but I am finally happy with my new bag!”
Service was exceptional and the reviewer will continue supporting Giglio.
“The service rendered is exceptional 100 💯 percent, Customer Service is brilliant 🤩”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Giglio.com runs an online store focused on designer and luxury fashion. It lists branded clothing, shoes, bags, and accessories with product pages, photos, and prices. Shoppers order through online checkout and manage purchases through account tools. The company ships to consumers and offers after-sales channels for returns and questions.