Reviews show a clear split in customer experience. Several reviewers praise individual staff members (for example, multiple mentions of an advisor named Alessia) and report satisfactory orders or well-handled returns. At the same time, many customers report delivery delays, cancelled or wrong items, and issues obtaining refunds. If you consider ordering, verify shipping and returns policies, keep documentation of communications, and use payment methods with buyer protection.
Examples from available reviews (Jan 2019 – Feb 2026).
Customer service promptly supplied a lost invoice and was helpful.
“Alessia replied to my email very promptly and provided the original invoice”
Wrong item sent and company refused to honour EU consumer rights.
“Customer support (Gabriele) refused to help”
Orders repeatedly cancelled with impersonal responses and misleading stock listings.
“I received a series of impersonal, copy-paste-style replies”
Order not dispatched after three weeks and refunds delayed.
“It has been 3 weeks, yet the order (#2002086) has not even been dispatched.”
Frequent reports of delayed or missing deliveries, incorrect shipments and refunds held; occasional positive service resolutions are reported by some customers.
Mixed remarks on pricing: some buyers cite competitive prices and good deals, while others report cancelled orders or stock changes tied to price concerns.
Customers report issues with checkout delivery estimates, tracking updates and stock accuracy; several reviewers describe misleading or outdated online information.
Product reports vary: some receive authentic, well-described items, while others report wrong, defective or poor-quality goods that require returns or claims.
Customer support experiences are split: several reviewers praise named staff for prompt helpfulness, while many describe generic replies, slow responses or unhelpful handling.
Overall impressions are divided: positive reports of good service and correct orders contrast with numerous unresolved delivery, refund and return complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (12) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Purchase was cancelled days later and company refused requested compensation.
“This website looks like a fraud.”
Ordering system charged without securing stock and then cancelled the order.
“you can fully pay for a product that is not actually secured or available.”
Support responded quickly and resolved a defect with a fair solution.
“The response Time was less then one day and we found a fair Solution.”
Requested sunglasses reappeared at a higher price and reviewer felt tricked.
“the sunglasses I wanted immediately appeared on their website, but this one is almost double the price!”
Order not processed and neither item nor refund received; reviewer called them scammers.
“At the moment, I have neither the bag nor my money.”
Found discounted D&G wine glasses at 20% off.
“Found some amazing D&G wine glasses with 20% off.”
Paid in full but order remained undelivered for a month.
“This order was originally meant to be a birthday gift, then it became a Christmas gift, and now...it’s just a package that never arrives.”
Received a different jacket model and company denied the mistake.
“they sent me a Barbour Bedale instead of Beaufort.”
Order delayed over 25 days and customer was charged twice.
“they take money twice”
Jacket order showed paid but wasn't processed and was later cancelled.
“After 2 weeks status “paid”, no processing no shipping, nothing!”
Multiple orders caused cancellations, incorrect items, and poor customer focus.
“Worst retailer I have dealt with.”
Order experienced a huge delay; reviewer prefers another retailer.
“Huge delay Prefer Yoox!”
Ten days passed with no shipment and support was unhelpful.
“Have been waiting for 10 day and no shipment yet.”
Company cancelled the order without notice and left buyer uncertain.
“they cancelled my order unilaterally.”
Jacket ordered two weeks earlier still not shipped.
“Ordered a jacket 2 weeks ago and they still haven’t shipped it”
Efficient customer service resolved an issue promptly; reviewer expressed thanks.
“Professional and efficient customer service”
Product was declared out of stock days after ordering and refund delayed.
“Told me product wasnt in stock 3 days after ordering”
Confirmation was delayed, tracking missing and customer service gave generic replies.
“they give the most generic answers as if a AI is responding”
Reviewer says the service was nice.
“Nice service”
Expensive bag arrived poorly packaged, prompting authenticity concerns.
“My order cost almost 500 euro and the bag i purchased was just inside of the dustbag and no paper to cover it no and receipt inside.”
Order never arrived and company refused refund or address details.
“I placed an order and it never arrived.”
Shipping updates were missing and delivery estimate was misleading.
“shipping information has not been updated at all.”
Order arrived after delay; item was perfect and well priced.
“After 3 weeks, I received the order.”
Wrong item sent and company refused to honour EU consumer rights.
“Customer support (Gabriele) refused to help”
Return was processed smoothly with polite, helpful updates.
“Processed return of a flawed product, kept me up to date on progress, always polite and helpful.”
Reviewer will never buy again due to terrible customer service.
“Customer service is terrible.”
Sneakers matched the description and were authentic; service slow.
“La paire de sneakers correspond à la description.”
Order not dispatched after three weeks and refunds delayed.
“It has been 3 weeks, yet the order (#2002086) has not even been dispatched.”
Order cancelled but refund delayed while funds held by bank.
“I needed to cancel an order...I still have not received my money back.”
Poorly made sandals and complaint processing delayed by manufacturer.
“inner sole got loose after only wearing them twice”
Package not delivered and customer service gave generic, unhelpful responses.
“customer service keeps replying with generic messages like “we are following up daily””
Customer service promptly supplied a lost invoice and was helpful.
“Alessia replied to my email very promptly and provided the original invoice”
Orders repeatedly cancelled with impersonal responses and misleading stock listings.
“I received a series of impersonal, copy-paste-style replies”
Company withheld funds and delayed refund after cancelling items.
“They been holding my money for almost a week”
Reviewer calls customer service the best ever.
“Best customer service ever 👍”
Customer representative Alessia was professional and extremely helpful.
“The customer representative, Alessia was very professional and extremely helpful.”
Orders cancelled or delayed and company failed to assist with delivery or cashback.
“One was canceled with no clear reason (because I assume the price was too discounted)”
Delivery took over three weeks and the wrong item was sent.
“Took them over 3 weeks to deliver”
Delivery was slower than expected but reviewer is happy with the bag.
“The delivery took a bit longer than expected but I am finally happy with my new bag!”
Service was exceptional and the reviewer will continue supporting Giglio.
“The service rendered is exceptional 100 💯 percent, Customer Service is brilliant 🤩”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Giglio.com is an Italian e-commerce retailer specialising in designer clothing, shoes and accessories. The site lists multiple luxury and contemporary brands and offers international shipping. Consumers comparing sellers typically check shipping terms, return policies and authenticity guarantees before ordering.