Many reviewers say they paid, then saw orders cancelled, dispatch dragged on, and refunds arrived late or were held back. Several describe being billed for items that were not actually secured or being charged twice. Others point to fast, professional help from named staff and say items arrived authentic and well packaged. Overall, feedback splits between fulfilment failures and a smaller set of strong after-sales experiences.
Examples from available reviews (Jan 2019 – Mar 2026).
Ordering system charged without securing stock and then cancelled the order.
“you can fully pay for a product that is not actually secured or available.”
Order delayed over 25 days and customer was charged twice.
“they take money twice”
Customer representative Alessia was professional and extremely helpful.
“The customer representative, Alessia was very professional and extremely helpful.”
Coat arrived authentic and in perfect condition; reviewer was satisfied.
“My coat arrived in perfect condition and passed the Certilogo authenticity check.”
Many comments describe fulfilment breaking down: orders cancelled after payment, long waits for shipping, and refunds that take time to show up. Several reviewers name staff who fixed issues quickly and professionally. A few mention smooth returns and careful follow-up.
Some buyers describe sudden price increases or a bait-and-switch feel when the same items show back up at higher prices. Other shoppers point to real discounts and say the price matched authentic branded goods. Value comes up less often than fulfilment problems.
Problems around checkout and stock handling come up repeatedly: people paid for items that were not secured and later faced cancellations. Exchange limits and added return or customs costs also appear as pain points. A minority say delays were manageable and they were satisfied once orders finally arrived.
Reviews mention wrong models, manufacturing flaws, and packaging issues that led to doubts about authenticity. Others confirm items were authentic and passed checks, including one example of a verified coat. Overall, product feedback splits between faulty deliveries and acceptable authentic goods.
Many reviewers fault communication, citing late confirmations, missing tracking updates, and generic copy-and-paste replies. A smaller group reports quick, personal responses and fast delivery of documents or invoices. Refund timelines are often described as shared late or explained poorly.
Reviews split between customers who saw orders cancelled and money held, and those who got quick help and authentic purchases. Most criticism focuses on fulfilment and communication after purchase. Positive stories tend to center on effective individual agents and returns that were resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (12) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Christmas gifts were not shipped and lack of communication ruined the holiday.
“They don't give a crap about your customer experience and have ruined Christmas.”
Site unreliable and sells products not in stock, causing long delays.
“Site vraiment pas fiable et pas sérieux”
Order was cancelled days after purchase causing financial loss and frustration.
“They canceled my order 3 days after I placed it saying it's out of stock.”
Order cancelled after a week and company offered only a 10% coupon.
“No compensation unelss a stupid 10 % coupon.”
Received defective boots and company refused refund alleging damage.
“They sent to me boots full of glue”
Coat arrived authentic and in perfect condition; reviewer was satisfied.
“My coat arrived in perfect condition and passed the Certilogo authenticity check.”
Dress marked stained and refund was delayed, leaving reviewer without dress.
“they told me it s imposibile to deliver because the dress had a stain”
Orders were cancelled repeatedly resulting in large pending credit card charges.
“I'm left with almost 1,000 dollars of charges pending on my credit card!”
Returns allowed but exchanges are not, causing extra shipping and customs costs.
“Only allow for return but not exchange”
AFFORDABLE PRICE !!
I was hunting for a designer purse that I spotted on Instagram.
I only discovered it on the Giglio internet store.
I am thrilled with their service. They are so kind, helpful, and courteous.
The purse is terrific. I like it very much, and it's just what I have desired for a long time.
The pricing is affordable too. I think it is the best price I have ever had since I first saw the same bag in Milan in December this year, but too pricey for me at that time.
I would definitely order from Giglio online store again.
Thank you so much for your services.
Wrong colour item was sent and return costs were charged to the buyer.
“Sent wrong colour item, can only return at my expense even though it is their mistake.”
Customer support responded late and enforced high customs and shipping fees.
“Absolutely unacceptable custom support!”
Products are authentic and shipping is fast despite slightly high prices.
“The price you are paying is worth it because the product is authentic”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Giglio.com runs an online store focused on designer and luxury fashion. It lists branded clothing, shoes, bags, and accessories with product pages, photos, and prices. Shoppers order through online checkout and manage purchases through account tools. The company ships to consumers and offers after-sales channels for returns and questions.