Reviews show a clear split in customer experience. Several reviewers praise individual staff members (for example, multiple mentions of an advisor named Alessia) and report satisfactory orders or well-handled returns. At the same time, many customers report delivery delays, cancelled or wrong items, and issues obtaining refunds. If you consider ordering, verify shipping and returns policies, keep documentation of communications, and use payment methods with buyer protection.
Examples from available reviews (Jan 2019 – Feb 2026).
Customer service promptly supplied a lost invoice and was helpful.
“Alessia replied to my email very promptly and provided the original invoice”
Wrong item sent and company refused to honour EU consumer rights.
“Customer support (Gabriele) refused to help”
Orders repeatedly cancelled with impersonal responses and misleading stock listings.
“I received a series of impersonal, copy-paste-style replies”
Order not dispatched after three weeks and refunds delayed.
“It has been 3 weeks, yet the order (#2002086) has not even been dispatched.”
Frequent reports of delayed or missing deliveries, incorrect shipments and refunds held; occasional positive service resolutions are reported by some customers.
Mixed remarks on pricing: some buyers cite competitive prices and good deals, while others report cancelled orders or stock changes tied to price concerns.
Customers report issues with checkout delivery estimates, tracking updates and stock accuracy; several reviewers describe misleading or outdated online information.
Product reports vary: some receive authentic, well-described items, while others report wrong, defective or poor-quality goods that require returns or claims.
Customer support experiences are split: several reviewers praise named staff for prompt helpfulness, while many describe generic replies, slow responses or unhelpful handling.
Overall impressions are divided: positive reports of good service and correct orders contrast with numerous unresolved delivery, refund and return complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (12) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Christmas gifts were not shipped and lack of communication ruined the holiday.
“They don't give a crap about your customer experience and have ruined Christmas.”
Site unreliable and sells products not in stock, causing long delays.
“Site vraiment pas fiable et pas sérieux”
Order was cancelled days after purchase causing financial loss and frustration.
“They canceled my order 3 days after I placed it saying it's out of stock.”
Order cancelled after a week and company offered only a 10% coupon.
“No compensation unelss a stupid 10 % coupon.”
Received defective boots and company refused refund alleging damage.
“They sent to me boots full of glue”
Coat arrived authentic and in perfect condition; reviewer was satisfied.
“My coat arrived in perfect condition and passed the Certilogo authenticity check.”
Dress marked stained and refund was delayed, leaving reviewer without dress.
“they told me it s imposibile to deliver because the dress had a stain”
Orders were cancelled repeatedly resulting in large pending credit card charges.
“I'm left with almost 1,000 dollars of charges pending on my credit card!”
Returns allowed but exchanges are not, causing extra shipping and customs costs.
“Only allow for return but not exchange”
AFFORDABLE PRICE !!
I was hunting for a designer purse that I spotted on Instagram.
I only discovered it on the Giglio internet store.
I am thrilled with their service. They are so kind, helpful, and courteous.
The purse is terrific. I like it very much, and it's just what I have desired for a long time.
The pricing is affordable too. I think it is the best price I have ever had since I first saw the same bag in Milan in December this year, but too pricey for me at that time.
I would definitely order from Giglio online store again.
Thank you so much for your services.
Wrong colour item was sent and return costs were charged to the buyer.
“Sent wrong colour item, can only return at my expense even though it is their mistake.”
Customer support responded late and enforced high customs and shipping fees.
“Absolutely unacceptable custom support!”
Products are authentic and shipping is fast despite slightly high prices.
“The price you are paying is worth it because the product is authentic”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Giglio.com is an Italian e-commerce retailer specialising in designer clothing, shoes and accessories. The site lists multiple luxury and contemporary brands and offers international shipping. Consumers comparing sellers typically check shipping terms, return policies and authenticity guarantees before ordering.