Reviews Analysed
21
We Collect & Analyse Reviews
Gearbest
Experiences & Reviews
Gearbest is an online e-commerce platform selling consumer electronics, gadgets and related home products to international customers. It operates a marketplace with direct listings and third‑party sellers and has offered site features such as a stored-value wallet and promotional sales. Consumers researching Gearbest typically check shipping, returns, seller reliability and available buyer-protection options before ordering.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
19d
Overall Rating
1.3
Our Analysis
🎯
Service quality
Frequent reports of unresolved support tickets, failed or delayed refunds and unfulfilled orders; many reviewers describe ineffective customer service responses.
Share
Weak
17%
💰
Value for money
Most reviewers report lost payments, unusable wallet credits or receiving items that did not match advertised specifications, reducing perceived value.
Share
Weak
20%
⚡
User experience
Multiple users report account deletion after site updates, lost order histories, long shipping delays and items that never arrive or track properly.
Share
Weak
17%
🔧
Product quality
Numerous complaints about counterfeit or defective items and products not matching advertised specs; several buyers received markedly inferior goods.
Share
Weak
8%
📞
Communication
Many customers describe unanswered emails, no accessible phone support and repetitive, scripted replies rather than substantive case resolution.
Share
Weak
16%
⭐
Overall experience
The dominant impression in these reviews is negative: missing orders, lost wallet balances, poor support and product misrepresentation recur.
Share
Weak
21%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Black earbud headphones
"Hello, Just to tell you that I received the headphones. They look great! If you are searching for a headphone, then this is a great option for you. It meets the airline requirements for most major airlines as carry-on luggage and has a lightweight design. The braided fabric cable caters to durability. The earbud headphones are simple with no frills and they are comfortable to wear all day long. I will recommend this to my friends, because if you want loud music you can use it, if you want clear music you can use it also. Everything is up to your choice. In addition, if you want bass in it , you can use the bass booster level, and enjoy. They are the best!
"
Christian Damsy
Collected.reviews
Dec 02, 2021
Featured for: Positive product review
They've updated their scam tactics
"They've updated their servers, at least that's what they told me, and while doing so deleted all the accounts. So you have to register again. Which wo..."
David
Trustpilot
Sep 30, 2025
Featured for: Account deletion and wallet loss
This a scam
"This a scam. I bought a $500 laptop from Gearbest almost a year ago and it never arrived. They made excuse after excuse for why it had not even been d..."
Steve
Trustpilot
Sep 30, 2025
Featured for: Non-delivery and missing refund
This does not even deserve 1 Star
"This does not even deserve 1 Star. I bought a Teinkem 7.3" screen advertised phone via gearbest.com which is normally a reasonable outlet for wierd an..."
Chryophase DJ
Trustpilot
Sep 30, 2025
Featured for: Product misrepresentation complaint
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
F
France Fradet
trustpilot.com
Sep 30, 2025
No tablets, no reimbursement. Very disappointed. They have lost a customer. I will not be recommending GearBest anymore.
I had ordered stuff on GearBest before and things didn't go smoothly for everything the first time but as it was recommended by an IT friend, I assume...
K
Kristian Erčulj
trustpilot.com
Sep 30, 2025
Order phone twice
Order phone twice. It never came and i...
S
Steve Merling
trustpilot.com
Sep 30, 2025
Ordered two drones separately
Ordered two drones separately, one was credited to my account, now that money is gone and sec...
T
Tore Frammarsvik
trustpilot.com
Sep 30, 2025
No great experience to tell about
No great experience to tell about. I was robbed. Never got what I o...
A
Alberto
trustpilot.com
Sep 30, 2025
SPERO DI AIUTARE MOLTI DI VOI...
SPERO DI AIUTARE MOLTI DI VOI... se questi personaggi vi dovessero chiedere come è accaduto a me di chiudere la pratica su PayPal e solo chiudendo la...
D
Daniel Maio Narciso
trustpilot.com
Sep 30, 2025
G wallet was stolen by Gearbest
The website server was updated, they shut down my account with money in my g wa...
C
Chryophase DJ
trustpilot.com
Sep 30, 2025
This does not even deserve 1 Star
This does not even deserve 1 Star. I bought a Teinkem 7.3" screen advertised phone via gearbest.com which is normally a reasonable outlet for wierd an...
E
Edgar K
trustpilot.com
Sep 30, 2025
I had around 50usd in my wallet
I had around 50usd in my wallet, updated the site and everything is gone no points and no money in the wallet. Avoid this scam website is very bad. I...
D
David
trustpilot.com
Sep 30, 2025
They've updated their scam tactics
They've updated their servers, at least that's what they told me, and while doing so deleted all the accounts. So you have to register again. Which wo...
S
Sourav Sutradhar
trustpilot.com
Sep 30, 2025
Order didn't receive.
Order didn't receive. Now they don't pick up t...
A
Andrea Bonomi
trustpilot.com
Sep 30, 2025
Do not buy third party products off…
Do not buy third party products off gearbest platform! Be vary, if the product is broken or dodgy they will not retu...
G
Gary P
trustpilot.com
Sep 30, 2025
Used to be great, now awful.
Used to be great, now they are awful. What happened? Bought items from gearbest in the past and was very happy.. But recently something has changed. T...
G
Giedrius Satkauskas
trustpilot.com
Sep 30, 2025
You may not receive items you order
Avoid Gearbest at all costs - you may not receive items you order. And when that happens, Gearbest customer support does nothing to help. Their claims...
E
Elvio
trustpilot.com
Sep 30, 2025
Thieves Gearbest & Sky Store
Very bad experience. Thieves ! From an original price of 168 Euros for a smartphone, I welcome the offer at 87. This is the promise: Global Version 20...
J
Jeff
trustpilot.com
Sep 30, 2025
The Gearbest system says my order was…
The Gearbest system says my order was delivered to my house, but when I got there, the item wasn't there. I have gone back and forth with them and the...
J
JustMe
trustpilot.com
Sep 30, 2025
Avoid at all cost!
Avoid at all cost! They used to be ok about 5 years ago. That's all history now. I received defective merchandise and I was provide two options: refun...
F
Flokianni
trustpilot.com
Sep 30, 2025
Scam website
Scam website. Don't fall for their fake low prices, you will los...
F
FOTIS
trustpilot.com
Sep 30, 2025
GEARBEST sucks,fraud.
GEARBEST sucks,cannot protect their clients from their partners especially this shop, GGSHM Store send me fake p...
S
Steve
trustpilot.com
Sep 30, 2025
This a scam
This a scam. I bought a $500 laptop from Gearbest almost a year ago and it never arrived. They made excuse after excuse for why it had not even been d...
n
ng
trustpilot.com
Sep 30, 2025
They are a disgraceful company to work…
They are a disgraceful company to work with I ordered product from them 2.5 years ago, the product was not available so I have been asking for a refun...
Conclusion
Reviewers in this sample predominantly report negative experiences with Gearbest, citing missing deliveries (tablets, phones, drones, laptops), lost or inaccessible G‑wallet balances after site changes, and difficulty securing refunds. Several buyers reported receiving counterfeit or lower‑spec products than advertised and relied on PayPal or bank disputes to recover funds. A small number of reviews note satisfactory product experiences, but they are outnumbered by complaints about support responsiveness and account or order issues. Consumers considering Gearbest should take precautions: use payment methods with buyer protection, avoid high-value purchases without strong guarantees, and preserve documentation for any disputes.