Customers often say orders never arrived and refunds were never completed. Several reviews describe account or wallet balances disappearing after a site update. Some buyers report counterfeit or wrong items. A small number of reviews praise fast shipping and certain products.
Examples from available reviews (May 2021 – Feb 2026).
Ordered two tablets but never received or reimbursed.
“I have not received my tablets or been reimbursed.”
Received a phone smaller and different than advertised; refunded by PayPal.
“once it arrived I realised it was a fake phone”
Ordered phone and it arrived within a month with fast free shipping.
“Great price, fast free shipping via DHL.”
Received comfortable, durable earbuds with good sound and airline-friendly design.
“they are comfortable to wear all day long.”
Reviews mainly point to orders that never arrived and refunds that were held back. Multiple reviewers mention lost payments, fake tracking numbers, and long delays. Several say a site update wiped out orders, tickets, and wallet balances.
Many reviewers say they lost money because items never arrived or refunds were not resolved. Others report counterfeit or incorrect items that made the purchase feel like poor value. A few mention good prices and a comfortable pair of earbuds, but these comments are limited.
Customers describe repeated attempts to contact the company with no solution and long waits for shipments. Some say support asked them to close PayPal disputes or offered only credit instead of cash refunds. A few reviews mention quick delivery and an easy purchase.
Multiple complaints describe counterfeit phones, toy-like devices, and units that arrived bricked. One reviewer praises comfortable, durable earbuds and another says the products were superb; these positive notes are rare. Several reports point to third-party sellers shipping fake or faulty goods.
Reviewers often describe support that does not respond and calls that go unanswered. Some refunds went into a GearBest wallet with limits on use, or promised refunds were not processed after requests. A few mentions note small partial refunds or coupons instead of full reimbursement.
Most reviews are negative and focus on missing deliveries and refunds that never get resolved. A smaller group reports fast shipping and acceptable products, creating a clear split in outcomes. Strong negative experiences outweigh the positive mentions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Ordered two tablets but never received or reimbursed.
“I have not received my tablets or been reimbursed.”
Ordered phone twice but never received it and felt scammed.
“It never came and i got scammed.”
Ordered two drones, one payment lost and one never arrived.
“one was credited to my account, now that money is gone”
Did not receive ordered items and feels robbed and scammed.
“I was robbed. Never got what I ordered and paid for.”
Support asked to close PayPal dispute to process refund but then failed.
“they agree to refund 40USD to your Paypal account.”
Account was closed after server update and wallet funds disappeared.
“they shut down my account with money in my g wallet....all gone”
Received a phone smaller and different than advertised; refunded by PayPal.
“once it arrived I realised it was a fake phone”
After site update wallet balance disappeared and support offered coupons.
“everything is gone no points and no money in the wallet.”
Server update deleted accounts and orders, and refunds disappeared.
“all your orders, customer support tickets, refunds, GB points, G-Wallet...all of it is gone.”
Order never arrived and support won't answer calls.
“Order didn't receive. Now they don't pick up the call also.”
Third-party sellers on platform won't refund or accept returns for faulty products.
“they will not return your money and will not want the product back!”
Long-delayed £500 order vanished and accounts/data deleted after site change.
“Ordered £500 of items from France (apparently) and 1 month later they still arent here.”
May not receive ordered items and repeated refund requests ignored.
“I have asked for refund 20 times already and still have not received it.”
Received a counterfeit phone with false specs; PayPal refunded purchase.
“I get a toy smartphone!”
System marked order delivered but item never arrived and refund refused.
“The Gearbest system says my order was delivered to my house, but when I got there, the item wasn't there.”
Received refund via GearBest wallet which had restrictive usage and poor support.
“refund via GearBest wallet.”
Low-priced items may never arrive or be counterfeit, losing money.
“you will lose your money and never get the item or will get some phony copy.”
Partner seller sent fake products and caused customs charges despite paid shipping.
“GGSHM Store send me fake products”
Laptop never arrived and refund or credit were not honoured, suspecting scam.
“They granted me the refund but the money NEVER came.”
Waiting years for a refund; company offers credit instead of returning money.
“they are unable to refund me but want to give me credit instead”
Support stopped responding and user feels money stolen and not refunded.
“Essentially they've stolen your money, and there's not a single thing you can do about it.”
Reviewer states all products are superb.
“All products is superb”
Server update deleted accounts and refunds gone; support stopped responding.
“They've updated their servers, at least that's what they told me, and while doing so deleted all the accounts.”
Phone arrived bricked; seller offered only a minimal refund and delayed help.
“they offer to refund me 10% of the paid costs”
May not receive ordered items and customer support does nothing to help.
“Avoid Gearbest at all costs - you may not receive items you order.”
Received only the tip of a soldering iron and support demanded more proof repeatedly.
“They sent me only the tip of the soldering iron.”
Ordered item over a year ago with no delivery or refund despite promises.
“After well over 1 year I have no product and no refund.”
Ordered phone and it arrived within a month with fast free shipping.
“Great price, fast free shipping via DHL.”
Product never shipped, refund promised but not processed despite repeated contact.
“I ordered a product in May of last year that hasn't shipped.”
Hello, Just to tell you that I received the headphones. They look great! If you are searching for a headphone, then this is a great option for you. It meets the airline requirements for most major airlines as carry-on luggage and has a lightweight design. The braided fabric cable caters to durability. The earbud headphones are simple with no frills and they are comfortable to wear all day long. I will recommend this to my friends, because if you want loud music you can use it, if you want clear music you can use it also. Everything is up to your choice. In addition, if you want bass in it , you can use the bass booster level, and enjoy. They are the best!
Phone massively delayed over three months despite promised delivery timeframe.
“over 3 months later and many emails and I'm still waiting.”
Drone never sent, tracking number fake, and seller offered only partial refund.
“They provided a fake tracking number”
Did not receive the ordered product.
“I did not receive the product”
Multiple orders not shipped and promised refunds not provided.
“Had at least 10 orders this year not one even shipped!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gearbest is an online retail platform focused on consumer electronics and gadgets. It sells smartphones, drones, home appliances, accessories, and related components. The marketplace includes Gearbest stock and third-party sellers, with global shipping options. Customers can pay by credit card and services such as PayPal. Gearbest runs desktop and mobile storefronts and offers customer support for orders and returns.