Reviewers in this sample predominantly report negative experiences with Gearbest, citing missing deliveries (tablets, phones, drones, laptops), lost or inaccessible G‑wallet balances after site changes, and difficulty securing refunds. Several buyers reported receiving counterfeit or lower‑spec products than advertised and relied on PayPal or bank disputes to recover funds. A small number of reviews note satisfactory product experiences, but they are outnumbered by complaints about support responsiveness and account or order issues. Consumers considering Gearbest should take precautions: use payment methods with buyer protection, avoid high-value purchases without strong guarantees, and preserve documentation for any disputes.
Examples from available reviews (May 2021 – Feb 2026).
Received comfortable, durable earbuds with good sound and airline-friendly design.
“they are comfortable to wear all day long.”
Server update deleted accounts and orders, and refunds disappeared.
“all your orders, customer support tickets, refunds, GB points, G-Wallet...all of it is gone.”
Laptop never arrived and refund or credit were not honoured, suspecting scam.
“They granted me the refund but the money NEVER came.”
Received a phone smaller and different than advertised; refunded by PayPal.
“once it arrived I realised it was a fake phone”
Frequent reports of unresolved support tickets, failed or delayed refunds and unfulfilled orders; many reviewers describe ineffective customer service responses.
Most reviewers report lost payments, unusable wallet credits or receiving items that did not match advertised specifications, reducing perceived value.
Multiple users report account deletion after site updates, lost order histories, long shipping delays and items that never arrive or track properly.
Numerous complaints about counterfeit or defective items and products not matching advertised specs; several buyers received markedly inferior goods.
Many customers describe unanswered emails, no accessible phone support and repetitive, scripted replies rather than substantive case resolution.
The dominant impression in these reviews is negative: missing orders, lost wallet balances, poor support and product misrepresentation recur.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Paid twice for unavailable order and intends to file a police complaint.
“This is the second time that I pay for my order and is not available on your magazine”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gearbest is an online e-commerce platform selling consumer electronics, gadgets and related home products to international customers. It operates a marketplace with direct listings and third‑party sellers and has offered site features such as a stored-value wallet and promotional sales. Consumers researching Gearbest typically check shipping, returns, seller reliability and available buyer-protection options before ordering.