Customers often say orders never arrived and refunds were never completed. Several reviews describe account or wallet balances disappearing after a site update. Some buyers report counterfeit or wrong items. A small number of reviews praise fast shipping and certain products.
Examples from available reviews (May 2021 – Feb 2026).
Ordered two tablets but never received or reimbursed.
“I have not received my tablets or been reimbursed.”
Received a phone smaller and different than advertised; refunded by PayPal.
“once it arrived I realised it was a fake phone”
Ordered phone and it arrived within a month with fast free shipping.
“Great price, fast free shipping via DHL.”
Received comfortable, durable earbuds with good sound and airline-friendly design.
“they are comfortable to wear all day long.”
Reviews mainly point to orders that never arrived and refunds that were held back. Multiple reviewers mention lost payments, fake tracking numbers, and long delays. Several say a site update wiped out orders, tickets, and wallet balances.
Many reviewers say they lost money because items never arrived or refunds were not resolved. Others report counterfeit or incorrect items that made the purchase feel like poor value. A few mention good prices and a comfortable pair of earbuds, but these comments are limited.
Customers describe repeated attempts to contact the company with no solution and long waits for shipments. Some say support asked them to close PayPal disputes or offered only credit instead of cash refunds. A few reviews mention quick delivery and an easy purchase.
Multiple complaints describe counterfeit phones, toy-like devices, and units that arrived bricked. One reviewer praises comfortable, durable earbuds and another says the products were superb; these positive notes are rare. Several reports point to third-party sellers shipping fake or faulty goods.
Reviewers often describe support that does not respond and calls that go unanswered. Some refunds went into a GearBest wallet with limits on use, or promised refunds were not processed after requests. A few mentions note small partial refunds or coupons instead of full reimbursement.
Most reviews are negative and focus on missing deliveries and refunds that never get resolved. A smaller group reports fast shipping and acceptable products, creating a clear split in outcomes. Strong negative experiences outweigh the positive mentions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Paid twice for unavailable order and intends to file a police complaint.
“This is the second time that I pay for my order and is not available on your magazine”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gearbest is an online retail platform focused on consumer electronics and gadgets. It sells smartphones, drones, home appliances, accessories, and related components. The marketplace includes Gearbest stock and third-party sellers, with global shipping options. Customers can pay by credit card and services such as PayPal. Gearbest runs desktop and mobile storefronts and offers customer support for orders and returns.