Customers often praise fast delivery, simple online ordering, and a broad range of instruments and accessories. Many reviews mention helpful, knowledgeable staff and well-packaged items. The main complaints involve failed deliveries, late or missing refunds, and weak customer service responses. Several reviewers also point to misleading stock status and automated dispatch updates.
Examples from available reviews (Dec 2021 – Feb 2026).
Reliable service with helpful phone ordering and suitable bag.
“Fantastic reliable service, as usual, and great to be able to order things over the phone.”
Courier failed to deliver and parcel was returned despite waiting at home.
“No courier. No note. No parcel.”
Order three days overdue with misleading automated updates and no explanation.
“the automated chatbot simply amends the dispatch date to the day I check”
Neumann U87 offers professional, full-bodied sound and versatility.
“Everything is there, fullness, body, and incredible versatility of different applications.”
Many reviews describe quick dispatch, careful packaging, and helpful support in store or by phone. Another cluster reports missed deliveries, parcels sent back without warning, orders cancelled after long waits, and upset callers describing abusive phone interactions. Together, these accounts show both dependable fulfilment and occasional serious service failures.
Many customers point to competitive prices and strong price-to-performance on strings, instruments, and software plugins. Examples include instant delivery of digital licences and repeated mentions of lower prices than other retailers. Negative comments about value are rare in the sample.
Reviewers often call the website easy and secure, with a smooth ordering flow, including convenient pickup points. Several mention quick next-day delivery and clear steps through checkout. A small number flag product-specific usability issues, such as short battery life on a portable speaker.
Many comments praise build quality, sound, and fit across guitars, microphones, and hardware, including specific positive notes on microphones and replacement parts. A few report faults, including a monitor that broke repeatedly and headphones that let in external sound. Positive product feedback appears more often than defect reports in this set.
Some reviewers say staff kept them updated during sourcing and delivery and appreciated proactive messages. A clear negative pattern points to misleading stock signals, chatbots that shift dispatch dates, and poor coordination on trade-ins. Complaints about rude or unhelpful replies also come up repeatedly in low-rated reviews.
Reviews split sharply between many five-star stories of smooth, reliable shopping and one- and two-star reports of delivery problems and refunds that never get resolved. The divide centres on fulfilment and after-sales handling, not on product range or pricing. Even some satisfied customers mention occasional issues that needed support to step in.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
One paid delivery missed, another order arrived very quickly.
“Had a blip with my own Ukelele being delivered.”
Good price and quick delivery service.
“Good price and quick delivery”
Neumann U87 offers professional, full-bodied sound and versatility.
“Everything is there, fullness, body, and incredible versatility of different applications.”
Knowledgeable staff provide excellent service and prompt deliveries.
“The service they offer is second to none”
Supportive team and a speaker that connects easily and performs well.
“Blue tooth connects easy to phone, Alesis drums and everything I’ve tried connecting it to”
Ordered bridge pins and collected them promptly from pickup point.
“I collected them from my nominated pickup point on the following Monday.”
Simple transaction steps and good communication on the e-store.
“Simple and easy steps to complete transaction, good communication.”
Item arrived on time, well packaged and good price.
“Good service, very good price vs other music retailers.”
Ordering process was easy and quick.
“Easy and quick!”
Sturdy stand with many levels, but upper tier isn't ideal for some controllers.
“the whole item is strong and you can have it at many levels with 2 keyboards on fine”
Delivery reliable; loves the Novella guitar and will reorder.
“awlways on time delevery wise great company”
Website easy to use, competitive prices and timely delivery.
“Found the website easy to use,”
Customer service recommended a perfect-fitting, solid, high-quality hard case.
“this case ‘Epiphone 940-ENLPCS Les Paul Hard Case’ fits perfect.”
Left-handed bass arrived promptly and offered good quality for price.
“delivery was prompt and when opened was really happy with the quality”
Orders arrive on time and customer queries are handled promptly.
“orders always arrive on time, in one piece and they respond to queries promptly.”
Good quality cajon with great sound and quick delivery.
“Good quality cajon at a great price”
Paid for Saturday delivery but nothing arrived despite waiting all day.
“Sat in from 8am to 6pm and nothing!”
Order and delivery were easy, but the tuner was disappointing.
“Didn’t like the tuner - should have stuck with a Snark!”
Quick service; purchased suitable kit for the band.
“Fantastic quick service!”
Product was well packaged and arrived on time.
“Well packaged product and arrived on time.”
Hard-to-find product arrived in great condition and service kept me informed.
“kept me informed throughout the process”
Order three days overdue with misleading automated updates and no explanation.
“the automated chatbot simply amends the dispatch date to the day I check”
Return parcel accepted but wasn't collected and no satisfactory reply.
“it is still sitting in the shop. It hasn’t been collected”
Good value with fast delivery service.
“Good value, fast delivery.”
Classic bass overdrive with good tone and retained bass.
“with the dry switch activated you don't lose any of the bass”
Best price on strings with fast delivery; will buy again.
“Best price on strings, fast delivery.”
Promised next-day delivery changed to a week; rude customer service.
“Contacted CS who basically said I was confusing them with someone who gave a s**t”
Good price, well packed and delivered next day.
“Good price, packed well, next day delivery.”
Ex-demo guitar arrived in great condition with fast delivery.
“Ex demo guitar in great condition,fast delivery and easy to use website”
Second Strat purchase; great setup, sound and value.
“great value, well set up great sound”
Helpful staff providing excellent service and product.
“Excellent service and product.”
Ordering process from selection to delivery was easy and smooth.
“The entire process from finding the product to ordering and delivery is easy and very smooth.”
Ideal beginner guitar arrived promptly and as described.
“Arrived promptly and is exactly as described.”
Consistently good quality products from Gear4music.
“Always good Quality Stuff from Gear4music”
Replacement machine heads arrived promptly and hold tune fine.
“perfect replacement for the machine heads on my Peavey Cirrus BXP four string bass”
G4M are always spot on and reliable.
“G4M are always spot on!!!!!!!!!!!”
Despite stock hiccup, guitar arrived quickly and is well constructed.
“For the price, well constructed and a terrific sound.”
Shopping is quick, efficient and consistently trouble-free.
“Always a pleasure shopping at Gear4Music.”
Fast delivery and great quality products.
“Fast delivery, great quality products”
Good price with fast delivery service.
“Good price, fast delivery 👍”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gear4music is an online retailer focused on musical instruments, pro audio, studio gear, and accessories. The site offers guitars, drums, keyboards, microphones, headphones, software plugins, and related hardware, with product images and specifications. Customers can order online or by phone, and the company ships domestically and internationally through its fulfilment network. Gear4music runs a customer support centre and offers returns and repairs for faulty or unwanted items.