Across these reviews Gear4music is most often praised for fast delivery, competitive pricing and accurate product descriptions, especially for guitars and accessories. Many purchasers note good product condition on ex-demo items and reliable fulfilment for routine orders. A minority of reviews describe significant problems: delayed delivery combined with unsatisfactory customer-service responses, and isolated poor-quality items (for example headphones). If delivery times, stock status or customer-support responsiveness are important, check the posted delivery window and contact options before ordering. Overall, reviewers report Gear4music as a generally reliable source for instruments and accessories, with occasional isolated issues to be aware of.
Examples from available reviews (Dec 2021 – Feb 2026).
Promised next-day delivery changed to a week; rude customer service.
“Contacted CS who basically said I was confusing them with someone who gave a s**t”
Despite stock hiccup, guitar arrived quickly and is well constructed.
“For the price, well constructed and a terrific sound.”
Headphones leak external sound and perform poorly when muted.
“Can hear outside speaking and the speaker clearly when headphone muted.”
Ex-demo guitar arrived in great condition with fast delivery.
“Ex demo guitar in great condition,fast delivery and easy to use website”
Delivery and fulfilment are frequently reported as fast and reliable; one review describes a delayed delivery and poor customer support response.
Multiple reviewers note competitive pricing and good price-to-performance on instruments, pedals and strings across several purchases.
Several reviewers describe the website, ordering process and phone purchases as easy and smooth; only a few explicitly mention user experience details.
Most purchasers report good build, accurate descriptions and satisfactory sound or fit; isolated reports describe poor quality (notably headphones).
Communication is often praised (helpful staff, clear vendor updates), but a small number of reviews report rude or dismissive customer-service interactions.
The majority report positive overall experiences—prompt delivery, accurate listings and repeat purchases—while a few reviews note specific negative incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
One paid delivery missed, another order arrived very quickly.
“Had a blip with my own Ukelele being delivered.”
Good price and quick delivery service.
“Good price and quick delivery”
Neumann U87 offers professional, full-bodied sound and versatility.
“Everything is there, fullness, body, and incredible versatility of different applications.”
Knowledgeable staff provide excellent service and prompt deliveries.
“The service they offer is second to none”
Supportive team and a speaker that connects easily and performs well.
“Blue tooth connects easy to phone, Alesis drums and everything I’ve tried connecting it to”
Ordered bridge pins and collected them promptly from pickup point.
“I collected them from my nominated pickup point on the following Monday.”
Simple transaction steps and good communication on the e-store.
“Simple and easy steps to complete transaction, good communication.”
Item arrived on time, well packaged and good price.
“Good service, very good price vs other music retailers.”
Ordering process was easy and quick.
“Easy and quick!”
Sturdy stand with many levels, but upper tier isn't ideal for some controllers.
“the whole item is strong and you can have it at many levels with 2 keyboards on fine”
Delivery reliable; loves the Novella guitar and will reorder.
“awlways on time delevery wise great company”
Website easy to use, competitive prices and timely delivery.
“Found the website easy to use,”
Customer service recommended a perfect-fitting, solid, high-quality hard case.
“this case ‘Epiphone 940-ENLPCS Les Paul Hard Case’ fits perfect.”
Left-handed bass arrived promptly and offered good quality for price.
“delivery was prompt and when opened was really happy with the quality”
Orders arrive on time and customer queries are handled promptly.
“orders always arrive on time, in one piece and they respond to queries promptly.”
Good quality cajon with great sound and quick delivery.
“Good quality cajon at a great price”
Paid for Saturday delivery but nothing arrived despite waiting all day.
“Sat in from 8am to 6pm and nothing!”
Order and delivery were easy, but the tuner was disappointing.
“Didn’t like the tuner - should have stuck with a Snark!”
Quick service; purchased suitable kit for the band.
“Fantastic quick service!”
Product was well packaged and arrived on time.
“Well packaged product and arrived on time.”
Hard-to-find product arrived in great condition and service kept me informed.
“kept me informed throughout the process”
Order three days overdue with misleading automated updates and no explanation.
“the automated chatbot simply amends the dispatch date to the day I check”
Return parcel accepted but wasn't collected and no satisfactory reply.
“it is still sitting in the shop. It hasn’t been collected”
Good value with fast delivery service.
“Good value, fast delivery.”
Classic bass overdrive with good tone and retained bass.
“with the dry switch activated you don't lose any of the bass”
Best price on strings with fast delivery; will buy again.
“Best price on strings, fast delivery.”
Promised next-day delivery changed to a week; rude customer service.
“Contacted CS who basically said I was confusing them with someone who gave a s**t”
Good price, well packed and delivered next day.
“Good price, packed well, next day delivery.”
Ex-demo guitar arrived in great condition with fast delivery.
“Ex demo guitar in great condition,fast delivery and easy to use website”
Second Strat purchase; great setup, sound and value.
“great value, well set up great sound”
Helpful staff providing excellent service and product.
“Excellent service and product.”
Ordering process from selection to delivery was easy and smooth.
“The entire process from finding the product to ordering and delivery is easy and very smooth.”
Ideal beginner guitar arrived promptly and as described.
“Arrived promptly and is exactly as described.”
Consistently good quality products from Gear4music.
“Always good Quality Stuff from Gear4music”
Replacement machine heads arrived promptly and hold tune fine.
“perfect replacement for the machine heads on my Peavey Cirrus BXP four string bass”
G4M are always spot on and reliable.
“G4M are always spot on!!!!!!!!!!!”
Despite stock hiccup, guitar arrived quickly and is well constructed.
“For the price, well constructed and a terrific sound.”
Shopping is quick, efficient and consistently trouble-free.
“Always a pleasure shopping at Gear4Music.”
Fast delivery and great quality products.
“Fast delivery, great quality products”
Good price with fast delivery service.
“Good price, fast delivery 👍”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gear4music is a UK-based retailer of musical instruments, pro audio equipment and accessories that primarily sells online. The company lists new and ex-demo instruments, spare parts and accessories for hobbyists and professionals. Consumers researching Gear4music reviews typically look for information on delivery, pricing, product condition and customer service.