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We Collect & Analyse Reviews

Gear4music
Experiences & Reviews

Gear4music is a UK-based retailer of musical instruments, pro audio equipment and accessories that primarily sells online. The company lists new and ex-demo instruments, spare parts and accessories for hobbyists and professionals. Consumers researching Gear4music reviews typically look for information on delivery, pricing, product condition and customer service.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 95%
Latest Review 13d
Overall Rating
4.7

Our Analysis

🎯

Service quality

Delivery and fulfilment are frequently reported as fast and reliable; one review describes a delayed delivery and poor customer support response.

Share
23%
Strong
💰

Value for money

Multiple reviewers note competitive pricing and good price-to-performance on instruments, pedals and strings across several purchases.

Share
13%
Strong
⚡

User experience

Several reviewers describe the website, ordering process and phone purchases as easy and smooth; only a few explicitly mention user experience details.

Share
6%
Mixed
🔧

Product quality

Most purchasers report good build, accurate descriptions and satisfactory sound or fit; isolated reports describe poor quality (notably headphones).

Share
19%
Strong
📞

Communication

Communication is often praised (helpful staff, clear vendor updates), but a small number of reviews report rude or dismissive customer-service interactions.

Share
5%
Mixed
⭐

Overall experience

The majority report positive overall experiences—prompt delivery, accurate listings and repeat purchases—while a few reviews note specific negative incidents.

Share
34%
Strong

View all 21 public customer reviews – filtered by relevance →

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
Mal Reeves
trustpilot.com Sep 30, 2025

Good value

...

P
Pete G
trustpilot.com Sep 30, 2025

The classic bass drive

There is a reason that these pedals have been around so long, and barely changed. Such a classic and well known sound, and wit...

J
John
trustpilot.com Sep 30, 2025

Best price on strings

Best price on strings, fast del...

P
Paul Traynor
trustpilot.com Sep 30, 2025

Only ordered from this company due to…

Only ordered from this company due to the promise of next day delivery but when the confirmation email came through the deli...

C
Cam
trustpilot.com Sep 30, 2025

Great

Good price, packed well, next day delivery. Do...

t
taxineil
trustpilot.com Sep 30, 2025

Ex demo guitar in great condition

Ex demo guitar in great condition,f...

G
Gareth Williams
trustpilot.com Sep 30, 2025

Well pleased!

Great Service from gear4music my second antiquity str...

A
Alan Morgan
trustpilot.com Sep 30, 2025

Excellent service and product.

Excellent service and pro...

J
Jimmy Imossi
trustpilot.com Sep 30, 2025

Easy and smooth

The entire process from finding the product to...

R
Rachel
trustpilot.com Sep 30, 2025

Ideal first guitar

Ideal first guitar. Arrived prom...

M
Mr R Ganter
trustpilot.com Sep 30, 2025

Always good Quality Stuff from…

Always good Quality...

M
MR JOHN WHITE
trustpilot.com Sep 30, 2025

Good quality and easy to fit

Arrived promptly - perfect replacement for the machine head...

D
Dennis Hind
trustpilot.com Sep 30, 2025

G4M are always spot on!!!!!!!!!!!

G4M are always s...

A
Andy Reed
trustpilot.com Sep 30, 2025

12 String Telecaster

Ordered 12 string Telecaster and despite a minor hiccup of not being in stock it still arrived within 72 hours! Excellent service. Communication with...

G
Guest
trustpilot.com Sep 30, 2025

Always a pleasure shopping at…

Always a pleasure shopping at Gear4Music. It's quick effi...

M
Max Jenkins
trustpilot.com Sep 30, 2025

Brilliant quality

Fast delivery, gre...

S
Shaun s keefe
trustpilot.com Sep 30, 2025

Good price and fast delivery

...

C
Chris hewittewill
trustpilot.com Sep 30, 2025

Fantastic reliable service

Fantastic reliable service, as usual, and great to be able to order things...

P
Pierre smith
trustpilot.com Sep 30, 2025

Can hear outside speaking.

Can hear outside speaking and the speaker clearly when headphone muted. Would...

N
Nicolas Mansell
trustpilot.com Sep 30, 2025

I have recently purchased three items…

I have recently purchased three items from the company. Ser...

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Conclusion

Across these reviews Gear4music is most often praised for fast delivery, competitive pricing and accurate product descriptions, especially for guitars and accessories. Many purchasers note good product condition on ex-demo items and reliable fulfilment for routine orders. A minority of reviews describe significant problems: delayed delivery combined with unsatisfactory customer-service responses, and isolated poor-quality items (for example headphones). If delivery times, stock status or customer-support responsiveness are important, check the posted delivery window and contact options before ordering. Overall, reviewers report Gear4music as a generally reliable source for instruments and accessories, with occasional isolated issues to be aware of.