Customers often praise fast delivery, simple online ordering, and a broad range of instruments and accessories. Many reviews mention helpful, knowledgeable staff and well-packaged items. The main complaints involve failed deliveries, late or missing refunds, and weak customer service responses. Several reviewers also point to misleading stock status and automated dispatch updates.
Examples from available reviews (Dec 2021 – Feb 2026).
Reliable service with helpful phone ordering and suitable bag.
“Fantastic reliable service, as usual, and great to be able to order things over the phone.”
Courier failed to deliver and parcel was returned despite waiting at home.
“No courier. No note. No parcel.”
Order three days overdue with misleading automated updates and no explanation.
“the automated chatbot simply amends the dispatch date to the day I check”
Neumann U87 offers professional, full-bodied sound and versatility.
“Everything is there, fullness, body, and incredible versatility of different applications.”
Many reviews describe quick dispatch, careful packaging, and helpful support in store or by phone. Another cluster reports missed deliveries, parcels sent back without warning, orders cancelled after long waits, and upset callers describing abusive phone interactions. Together, these accounts show both dependable fulfilment and occasional serious service failures.
Many customers point to competitive prices and strong price-to-performance on strings, instruments, and software plugins. Examples include instant delivery of digital licences and repeated mentions of lower prices than other retailers. Negative comments about value are rare in the sample.
Reviewers often call the website easy and secure, with a smooth ordering flow, including convenient pickup points. Several mention quick next-day delivery and clear steps through checkout. A small number flag product-specific usability issues, such as short battery life on a portable speaker.
Many comments praise build quality, sound, and fit across guitars, microphones, and hardware, including specific positive notes on microphones and replacement parts. A few report faults, including a monitor that broke repeatedly and headphones that let in external sound. Positive product feedback appears more often than defect reports in this set.
Some reviewers say staff kept them updated during sourcing and delivery and appreciated proactive messages. A clear negative pattern points to misleading stock signals, chatbots that shift dispatch dates, and poor coordination on trade-ins. Complaints about rude or unhelpful replies also come up repeatedly in low-rated reviews.
Reviews split sharply between many five-star stories of smooth, reliable shopping and one- and two-star reports of delivery problems and refunds that never get resolved. The divide centres on fulfilment and after-sales handling, not on product range or pricing. Even some satisfied customers mention occasional issues that needed support to step in.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Reliable service with helpful phone ordering and suitable bag.
“Fantastic reliable service, as usual, and great to be able to order things over the phone.”
Headphones leak external sound and perform poorly when muted.
“Can hear outside speaking and the speaker clearly when headphone muted.”
Purchased three items; service efficient, reliable and deliveries faultless.
“Service was both efficient and reliable.”
Easy, secure purchase; email answered promptly and keyboard arrived early.
“the keyboard arrived a day early and exactly on time.”
Courier failed to deliver and parcel was returned despite waiting at home.
“No courier. No note. No parcel.”
Product images showed cymbals included, but cymbals were not provided.
“Buyer beware: What is shown in the photos, is not what you get”
Website showed stock but AI messaging said dispatch waits for stock.
“the Ai messaging service that it will be dispatched when its in stock”
Faulty item was exchanged promptly with next-day delivery and good support.
“rapidly organised an exchange with next day delivery.”
Plugin purchased much cheaper and received immediately via email.
“Received the plugin immediately via email.”
Delivery was sent to old address despite clear instructions; refund delayed.
“the retard sent it to an old address.”
Order delayed over a month then cancelled without notification.
“Took them over a month to process my order”
Item in stock, shipped from Sweden and arrived within 48 hours.
“had item in 48 hrs.”
Returned clarinet but refund hasn't been received despite claims.
“I still haven't received my refund.”
Floor monitor broke twice and customer service was very poor.
“they have broken twice.”
Telephone staff abused the reviewer three times causing distress.
“I got abused on the telephone three times in a row”
Returned a guitar and Gear4Music were helpful and understanding.
“the company proved to be very helpful and understanding.”
Purchased several guitars and generally satisfied, issues resolved promptly.
“been happy with most of them.”
Keyboard arrived broken and company sold it without permission during repair.
“They SOLD my keyboard without my knowledge!”
Poor communication and low trade-in offer with deducted courier fees.
“It seems that there is no communication between these people.”
Portable speaker battery lasted about an hour, disappointingly short.
“you are lucky if it lasts an hour”
I bought my Mars Limited Edition 5pc Shell Pack at the well known musical instrument store Gear4Music, it has a really good price to performance ratio, and the shell pack is also pretty big and comfortable to play on. The beautiful finish makes me even more eager to play with it.Mars is the new Limited Edition from Mapex, a shell pack that has been stunning drummers across the globe with its stunning looks and amazing sound. Focusing on acoustic tone, Mars comes complete with REMO drum heads, hardware and of course, a matching snare drum! I recommend the set and the store any day!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gear4music is an online retailer focused on musical instruments, pro audio, studio gear, and accessories. The site offers guitars, drums, keyboards, microphones, headphones, software plugins, and related hardware, with product images and specifications. Customers can order online or by phone, and the company ships domestically and internationally through its fulfilment network. Gear4music runs a customer support centre and offers returns and repairs for faulty or unwanted items.