Across these reviews Gear4music is most often praised for fast delivery, competitive pricing and accurate product descriptions, especially for guitars and accessories. Many purchasers note good product condition on ex-demo items and reliable fulfilment for routine orders. A minority of reviews describe significant problems: delayed delivery combined with unsatisfactory customer-service responses, and isolated poor-quality items (for example headphones). If delivery times, stock status or customer-support responsiveness are important, check the posted delivery window and contact options before ordering. Overall, reviewers report Gear4music as a generally reliable source for instruments and accessories, with occasional isolated issues to be aware of.
Examples from available reviews (Dec 2021 – Feb 2026).
Promised next-day delivery changed to a week; rude customer service.
“Contacted CS who basically said I was confusing them with someone who gave a s**t”
Despite stock hiccup, guitar arrived quickly and is well constructed.
“For the price, well constructed and a terrific sound.”
Headphones leak external sound and perform poorly when muted.
“Can hear outside speaking and the speaker clearly when headphone muted.”
Ex-demo guitar arrived in great condition with fast delivery.
“Ex demo guitar in great condition,fast delivery and easy to use website”
Delivery and fulfilment are frequently reported as fast and reliable; one review describes a delayed delivery and poor customer support response.
Multiple reviewers note competitive pricing and good price-to-performance on instruments, pedals and strings across several purchases.
Several reviewers describe the website, ordering process and phone purchases as easy and smooth; only a few explicitly mention user experience details.
Most purchasers report good build, accurate descriptions and satisfactory sound or fit; isolated reports describe poor quality (notably headphones).
Communication is often praised (helpful staff, clear vendor updates), but a small number of reviews report rude or dismissive customer-service interactions.
The majority report positive overall experiences—prompt delivery, accurate listings and repeat purchases—while a few reviews note specific negative incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Reliable service with helpful phone ordering and suitable bag.
“Fantastic reliable service, as usual, and great to be able to order things over the phone.”
Headphones leak external sound and perform poorly when muted.
“Can hear outside speaking and the speaker clearly when headphone muted.”
Purchased three items; service efficient, reliable and deliveries faultless.
“Service was both efficient and reliable.”
Easy, secure purchase; email answered promptly and keyboard arrived early.
“the keyboard arrived a day early and exactly on time.”
Courier failed to deliver and parcel was returned despite waiting at home.
“No courier. No note. No parcel.”
Product images showed cymbals included, but cymbals were not provided.
“Buyer beware: What is shown in the photos, is not what you get”
Website showed stock but AI messaging said dispatch waits for stock.
“the Ai messaging service that it will be dispatched when its in stock”
Faulty item was exchanged promptly with next-day delivery and good support.
“rapidly organised an exchange with next day delivery.”
Plugin purchased much cheaper and received immediately via email.
“Received the plugin immediately via email.”
Delivery was sent to old address despite clear instructions; refund delayed.
“the retard sent it to an old address.”
Order delayed over a month then cancelled without notification.
“Took them over a month to process my order”
Item in stock, shipped from Sweden and arrived within 48 hours.
“had item in 48 hrs.”
Returned clarinet but refund hasn't been received despite claims.
“I still haven't received my refund.”
Floor monitor broke twice and customer service was very poor.
“they have broken twice.”
Telephone staff abused the reviewer three times causing distress.
“I got abused on the telephone three times in a row”
Returned a guitar and Gear4Music were helpful and understanding.
“the company proved to be very helpful and understanding.”
Purchased several guitars and generally satisfied, issues resolved promptly.
“been happy with most of them.”
Keyboard arrived broken and company sold it without permission during repair.
“They SOLD my keyboard without my knowledge!”
Poor communication and low trade-in offer with deducted courier fees.
“It seems that there is no communication between these people.”
Portable speaker battery lasted about an hour, disappointingly short.
“you are lucky if it lasts an hour”
I bought my Mars Limited Edition 5pc Shell Pack at the well known musical instrument store Gear4Music, it has a really good price to performance ratio, and the shell pack is also pretty big and comfortable to play on. The beautiful finish makes me even more eager to play with it.Mars is the new Limited Edition from Mapex, a shell pack that has been stunning drummers across the globe with its stunning looks and amazing sound. Focusing on acoustic tone, Mars comes complete with REMO drum heads, hardware and of course, a matching snare drum! I recommend the set and the store any day!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gear4music is a UK-based retailer of musical instruments, pro audio equipment and accessories that primarily sells online. The company lists new and ex-demo instruments, spare parts and accessories for hobbyists and professionals. Consumers researching Gear4music reviews typically look for information on delivery, pricing, product condition and customer service.