Customers often praise sturdy garden furniture and helpful staff who organise delivery and installation. Many mention quick delivery with clear updates. Another set of reviews describes late deliveries, incorrect stock listings, and damaged or poorly handled shipments. Overall, feedback splits between reliably good fulfilment and a smaller number of serious service failures.
Examples from available reviews (Dec 2021 – Mar 2026).
Furniture is well made and delivery was quick and easy.
“Garden furniture well made , delivery quick and easy !”
Company arranged quick delivery and provided an excellent sofa set.
“truly outstanding service and a really great sofa corner chair set”
Items listed as in stock were actually unavailable and cancelled.
“They list items as in stock when they are in fact not”
Order was dumped on the footpath and left on a large pallet.
“I get home from work and find a £270 table on the footpath outside my flat”
Several reviews praise professional installation teams and staff who find parts and fix problems quickly. Some customers also mention helpful showroom support and refunds that were completed after follow-up. A smaller group reports major service issues, including cancelled orders, refused refunds, and items left unattended.
Only a few reviews mention value. Some customers describe good bargains and lights that work, while a few say discounted items were poor quality and did not match the price.
Many customers describe an easy ordering process, with timely updates and deliveries arranged by phone. Others report multi-week delays, unexpected flat-pack deliveries, and parcels thrown over gates or left on pavements.
Many reviews praise solid build quality, firm cushions, and garden furniture that arrives well packed. Other reviews repeatedly mention faulty items, damaged packaging on arrival, and parts that fail soon after delivery.
Some customers praise clear updates by email and phone, plus delivery arrangements made in advance. Others point to stock status shown online that did not match real availability and poor notice about delays.
Reviews group into a strong positive set focused on build quality and customer support, and a clear negative set centred on delivery, stock issues, and damaged goods. This split shapes overall impressions and whether customers would buy again.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
When I was looking for a casual dinning set for my backyard online, I got one from Garden Trends and it was quite disappointing.
I sincerely regret not having read the reviews before purchasing.
it was terrible shape.
It’s is not the size that was specified.
It was arranged for collection; I took the day off work so that the collection could be done (as indicated by the company); but, I did not show there.
I wasted another morning by calling, and then I had to go to the post office and pay for the return postage.
It was a complete waste of money and time.
I would not suggest this product.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Garden Trends is a UK retailer that focuses on garden furniture and outdoor living products. It sells patio dining sets, loungers, cushions, and other garden accessories. Product pages usually list materials, dimensions, and care instructions so shoppers can compare items. Customers can order online through the website and reach support by phone or email for order questions and returns.