Reviews for Garden Trends are mixed: many customers report good product quality, helpful staff and prompt deliveries, while others describe late or incorrect deliveries, poor communication and occasional product faults. Positive cases often mention named staff who rebooked deliveries or sourced alternatives quickly, and small faults resolved without difficulty. Negative reports frequently concern delivery handling (items left on the kerb, pallets) and delayed or absent communication. If you are considering buying, request written delivery and stock confirmation, check return and refund terms, and keep records of communications to support any after‑sales queries.
Examples from available reviews (Dec 2021 – Feb 2026).
Order was dumped on the footpath and left on a large pallet.
“I get home from work and find a £270 table on the footpath outside my flat”
Outdoor kitchen arrived poor quality and replacement promises unmet.
“The quality was shocking”
Staff sourced parts, communicated well and delivered the item quickly.
“Absolutely EXCEPTIONAL customer service for which we are ever so grateful, thank you.”
Showroom visit; minor damages were resolved promptly without dispute.
“Both issues were dealt with quickly and with no quibble.”
Many reviews praise helpful staff and fast problem resolution, but a significant portion report missed collections, delayed deliveries and unresolved service failures.
Some customers report competitive pricing and discounts, while others describe purchases as poor value after delivery problems or product faults.
A few reviewers note easy ordering or quick refunds, but more cite missing confirmations, inaccessible web functions or difficulty chasing problems.
Many customers receive good-quality furniture; others report faults (chips, loose fittings, adhesive failures) or items not matching expectations.
Several reviews praise proactive staff contact and updates; others describe poor notification, conflicting delivery information and unanswered messages.
Overall impressions are split: numerous five-star experiences with prompt service, contrasted by a number of strongly negative, delivery‑related experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
When I was looking for a casual dinning set for my backyard online, I got one from Garden Trends and it was quite disappointing.
I sincerely regret not having read the reviews before purchasing.
it was terrible shape.
It’s is not the size that was specified.
It was arranged for collection; I took the day off work so that the collection could be done (as indicated by the company); but, I did not show there.
I wasted another morning by calling, and then I had to go to the post office and pay for the return postage.
It was a complete waste of money and time.
I would not suggest this product.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Garden Trends is a UK retailer of outdoor and garden furniture and accessories, operating online and via physical showrooms. It sells patio dining sets, seating, fire-pit tables and related outdoor items, and offers delivery, returns and customer support. Shoppers researching Garden Trends typically look for information on product quality, delivery performance and after‑sales service.