Reviews for Garden Trends are mixed: many customers report good product quality, helpful staff and prompt deliveries, while others describe late or incorrect deliveries, poor communication and occasional product faults. Positive cases often mention named staff who rebooked deliveries or sourced alternatives quickly, and small faults resolved without difficulty. Negative reports frequently concern delivery handling (items left on the kerb, pallets) and delayed or absent communication. If you are considering buying, request written delivery and stock confirmation, check return and refund terms, and keep records of communications to support any after‑sales queries.
Examples from available reviews (Dec 2021 – Feb 2026).
Order was dumped on the footpath and left on a large pallet.
“I get home from work and find a £270 table on the footpath outside my flat”
Outdoor kitchen arrived poor quality and replacement promises unmet.
“The quality was shocking”
Staff sourced parts, communicated well and delivered the item quickly.
“Absolutely EXCEPTIONAL customer service for which we are ever so grateful, thank you.”
Showroom visit; minor damages were resolved promptly without dispute.
“Both issues were dealt with quickly and with no quibble.”
Many reviews praise helpful staff and fast problem resolution, but a significant portion report missed collections, delayed deliveries and unresolved service failures.
Some customers report competitive pricing and discounts, while others describe purchases as poor value after delivery problems or product faults.
A few reviewers note easy ordering or quick refunds, but more cite missing confirmations, inaccessible web functions or difficulty chasing problems.
Many customers receive good-quality furniture; others report faults (chips, loose fittings, adhesive failures) or items not matching expectations.
Several reviews praise proactive staff contact and updates; others describe poor notification, conflicting delivery information and unanswered messages.
Overall impressions are split: numerous five-star experiences with prompt service, contrasted by a number of strongly negative, delivery‑related experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Furniture is well made and delivery was quick and easy.
“Garden furniture well made , delivery quick and easy !”
Charlie and George installed the pergola professionally and courteously.
“Fantastic service from Charlie and George, professional, courteous a job well done in putting up the pergola in my garden.”
High-quality product delivered on time with good communication.
“High quality product, delivery was on time, kept informed all the way.”
Well packaged quality garden set; third purchase left pleased.
“Quality product, extremely well packaged and protected.”
Not assembled yet but product looks great and cushions are firm.
“Not put it together yet - but so far it looks great - cushions are firm which is a start...”
The delivery experienced a delay.
“delay in delivery”
Outstanding customer service; slight delay but discount offered.
“Customer service is outstanding kept me informed via email and phone calls.”
Replacement tree arrived with damaged packaging and disappointing light quality.
“the packaging was badly damaged when it arrived.”
Purchased after Christmas and it arrived in time for decorations.
“Great little tree.”
Bought bargain lights early and they all seem to be working.
“they all seem to be working.”
Items listed as in stock were actually unavailable and cancelled.
“They list items as in stock when they are in fact not”
Courier Evri lobbed the parcel over my 7 foot high back fence.
“the driver just lobbed my delivery over my 7 foot high back fence onto my slabbed back yard and drove off.”
The item was delivered in good time.
“Item delivered in good time”
Christmas tree delivered quickly and looks great.
“Quick delivery looks great”
Tree is good quality but Evri driver threw it over my gate.
“Evri driver had thrown it over my gate onto my drive”
Tree was poor quality and not worth the advertised discount.
“It said it was reduced from £119.99 to £49.99 but the quality is one of a £49.99 tree”
Tree was faulty, return postage paid, and company refused refund.
“They did not refund me”
Review contains only the greeting 'Merry Christmas'.
“Merry Christmas 🔔’s”
Nutcrackers arrived good quality and courier damage was resolved.
“Garden Trends resolved the issue straightaway.”
Order was delayed repeatedly then cancelled due to stock issues.
“I would strongly recommend avoiding this company.”
Outdoor kitchen arrived poor quality and replacement promises unmet.
“The quality was shocking”
Staff rebooked delivery and customer now loves the fire pit set.
“now we love our set.”
Showroom visit; minor damages were resolved promptly without dispute.
“Both issues were dealt with quickly and with no quibble.”
Order was dumped on the footpath and left on a large pallet.
“I get home from work and find a £270 table on the footpath outside my flat”
Staff sourced parts, communicated well and delivered the item quickly.
“Absolutely EXCEPTIONAL customer service for which we are ever so grateful, thank you.”
Initially no refund, but Garden Trends later issued the refund.
“Thanks to Garden Trends I finally got my refund from the range”
Self-adhesive velcro fell off within two weeks and no response.
“the self adhesive velcro strip around the top, which holds the liner in place, fell off within 2 weeks”
Delivery was three weeks late and the parcel arrived flat pack.
“Delivery was three weeks late and not notified”
Paid for an in-stock set but delivery was repeatedly delayed.
“item was listed as IN STOCK”
Company arranged quick delivery and provided an excellent sofa set.
“truly outstanding service and a really great sofa corner chair set”
Customer service rep helped choose a replacement which arrived promptly.
“He was friendly, patient, and made the whole process quick and stress-free.”
Delivered earlier than estimated with good communication and quality product.
“Good communication, delivery before estimated date, great product too”
Excellent company offering great communication, product quality and prices.
“Excellent company to deal with, great communication, perfect quality products and competitive prices!”
Pleased with table though delivery took longer due to busy season.
“delivery was a little longer than the 7 to 10 days”
The delivery was very speedy and prompt.
“Speedy delivery”
Customer reports the product is superb quality.
“Superb quality”
High-quality garden set; delivery team rang to arrange times.
“Rang me every time to arrange delivery.”
Furniture assembled easily; scratches were addressed with a prompt reply.
“They obliged with a very prompt reply!”
Ordering was easy, updates provided, and delivery was on time.
“I was kept updated on the progress of my order”
Order was delayed and refund took five days after requesting.
“Take your money don't deliver.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Garden Trends is a UK retailer of outdoor and garden furniture and accessories, operating online and via physical showrooms. It sells patio dining sets, seating, fire-pit tables and related outdoor items, and offers delivery, returns and customer support. Shoppers researching Garden Trends typically look for information on product quality, delivery performance and after‑sales service.