Reviews Analysed
21
We Collect & Analyse Reviews
Garden Buildings Direct
Experiences & Reviews
Garden Buildings Direct is a UK online retailer offering a range of timber garden buildings including sheds, summerhouses, log cabins, garages, greenhouses and playhouses. The company lists sizes, materials and prices on its website and ships to UK addresses. Consumers researching the brand typically look for product specifications, lead times, delivery options and after‑sales support information.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
13d
Overall Rating
2.7
Our Analysis
🎯
Service quality
Mixed delivery and fulfilment experiences: some deliveries arrive on time with helpful drivers, but many reviews report long delays, missed dates and poor fulfilment.
Share
Weak
16%
💰
Value for money
Customers diverge on price: a few say price was fair or good value, while several report paying for poor materials or extra contractor costs.
Share
Weak
10%
⚡
User experience
Ordering, assembly and use vary: some buyers describe easy ordering and simple assembly; others report missing parts, unclear instructions and extended delays.
Share
Mixed
17%
🔧
Product quality
Product quality reports split: many reviewers praise timber fit and solid builds, while a notable group describe warped, damaged or flimsy components on arrival.
Share
Mixed
20%
📞
Communication
Communication is a frequent complaint: reviewers report slow or no responses, unfulfilled promises to call back and inconsistent progress updates.
Share
Weak
13%
⭐
Overall experience
Overall impressions are polarised: roughly equal numbers of positive and negative accounts, from satisfied installations to protracted disputes and refunds.
Share
Mixed
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Worst company I've ever dealt with
"I’ve dealt with plenty of companies over the years—energy suppliers, internet providers, banks, even overseas sellers. This company, without question,..."
Dave Rosie Tarran
Trustpilot
Sep 30, 2025
Featured for: Comprehensive account of failures
Just finished setting up our new log…
"Just finished setting up our new log cabin in the back garden. The timber quality is excellent and all the pieces fit together perfectly like a puzzle..."
Julian
Trustpilot
Sep 30, 2025
Featured for: Detailed positive product and delivery
Avoid this company, very poor quality, no customer servicee
"Order Number GBD2271442. We ordered this shed on the 6th July 2025, we paid £729.00. The quality of the timbers used are very poor, and not strong eno..."
Graham Copping
Trustpilot
Sep 30, 2025
Featured for: Product quality and no resolution
Over promising on delivery date
"I cannot give an opinion about the quality of the sheds as I eventually cancelled my order. I ordered the shed in mid-June with a 5-6 week lead time...."
Jackie
Trustpilot
Sep 30, 2025
Featured for: Order cancelled; refund processed
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
G
Graham Copping
trustpilot.com
Sep 30, 2025
Avoid this company, very poor quality, no customer servicee
Order Number GBD2271442. We ordered this shed on the 6th July 2025, we paid £729.00. The quality of the timbers used are very poor, and not strong eno...
A
Ava Ethan
trustpilot.com
Sep 30, 2025
Looks amazing in my garden
Looks amazing in my gar...
L
Louise Gearing
trustpilot.com
Sep 30, 2025
Was originally told 4months in total…
Was originally told 4months in total from ordering to deliver, add 1 & half to 2 months to that. Delivered after ringing them and saying I would cance...
J
JamesJohn
trustpilot.com
Sep 30, 2025
Beautiful summerhouse creates perfect…
Beautiful summerhouse creates perfect garden retreat. Windows provide lovely views of flowers and trees. Comfortable seating area for reading and rela...
L
Lord Curzon
trustpilot.com
Sep 30, 2025
I keep my car safe in a wooden garage…
I keep my car safe in a wooden garage and it feels secure. The size is good and it looks natural in the yard. It feels strong and has held up well in...
M
Mohammed
trustpilot.com
Sep 30, 2025
I was scrolling online and saw an ad…
I was scrolling online and saw an ad for GBD. I decide...
J
Julian
trustpilot.com
Sep 30, 2025
Just finished setting up our new log…
Just finished setting up our new log cabin in the back garden. The timber quality is excellent and all the pieces fit together perfectly like a puzzle...
R
Robert
trustpilot.com
Sep 30, 2025
My children love their new playhouse…
My children love their new playhouse from Garden Buildings Direct. It is safe spacio...
A
Adriel
trustpilot.com
Sep 30, 2025
I ordered a greenhouse from Garden…
I ordered a greenhouse from Garden Buildings Direct and I am very happy. It ke...
K
Kev Simmonds
trustpilot.com
Sep 30, 2025
BillyOh 4000 Lincoln Wooden Polycarbonate Greenhouse with Roof Vent
We ordered the greenhouse in April this year - which was finally delivered in July. Communication is dreadful - they couldn't update us on the progres...
P
Parker-Reed
trustpilot.com
Sep 30, 2025
Bought this shed and converted it into…
Bought this shed and converted it into a luxury chicken coop. Our six hens love their spacious home w...
S
Sylvia Bates
trustpilot.com
Sep 30, 2025
We ordered a shed as needed the storage…
We ordered a shed as needed the storage quickly due to moving house. The delivery was stated as 2 to 4 weeks. 8 weeks later and now winter weather and...
R
Rowe Middleton
trustpilot.com
Sep 30, 2025
Kids playhouse looks cute and they play…
Kids playhouse looks cute and th...
D
Dave Rosie Tarran
trustpilot.com
Sep 30, 2025
Worst company I've ever dealt with
I’ve dealt with plenty of companies over the years—energy suppliers, internet providers, banks, even overseas sellers. This company, without question,...
J
Joel Spencer
trustpilot.com
Sep 30, 2025
My summerhouse from Garden Buildings…
My summerhouse from Garden Buildings Direct is my favorite place now. It is bright comfo...
J
John Robertson
trustpilot.com
Sep 30, 2025
Garden Building Direct . Do not ever order!
Garden Building Direct .. Do not buy from this company what so ever. The customer service team will tell you every week your waiting for two items bef...
K
Kay Golden
trustpilot.com
Sep 30, 2025
What you are doing to customers is…
What you are doing to customers is disgusting. I will not ring you- you need to contact me! Why can you not press a button to transfer my money back?...
M
Mr Marsh
trustpilot.com
Sep 30, 2025
Avoid!! The worst experience
We brought a log cabin back in April. All the parts were warped...was told that wouldn't effect putting it up. Two carpenters came and did it, had no...
J
Jackie
trustpilot.com
Sep 30, 2025
Over promising on delivery date
I cannot give an opinion about the quality of the sheds as I eventually cancelled my order. I ordered the shed in mid-June with a 5-6 week lead time....
S
Steve X
trustpilot.com
Sep 30, 2025
Unbelievably incompetent company and…
Unbelievably incompetent company and dreadful product. Have so far spent 5 months trying to get playhouse delivered/corrected and eventually refunded....
Conclusion
Reviews for Garden Buildings Direct show a split picture. Many customers report good timber quality, well‑fitting components and straightforward assembly when deliveries arrive complete and on time. However, a substantial number of reviews describe long lead times, missing or damaged parts and slow or unhelpful customer support. Several reviewers note they needed to pay carpenters or buy replacement parts, while a minority report refunds or dispute resolution via PayPal or credit‑card Section 75. If considering a purchase, check current lead times, request a full parts list before delivery and consider secure payment methods to protect your purchase.