Reviews for Garden Buildings Direct show a split picture. Many customers report good timber quality, well‑fitting components and straightforward assembly when deliveries arrive complete and on time. However, a substantial number of reviews describe long lead times, missing or damaged parts and slow or unhelpful customer support. Several reviewers note they needed to pay carpenters or buy replacement parts, while a minority report refunds or dispute resolution via PayPal or credit‑card Section 75. If considering a purchase, check current lead times, request a full parts list before delivery and consider secure payment methods to protect your purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
Delivery late, poor materials, missing parts, and a protracted refund process.
“Worst company I've ever dealt with”
Log cabin timber was excellent and delivery was on time.
“The timber quality is excellent”
Shed timber quality was poor and customer service failed to resolve.
“The quality of the timbers used are very poor”
Delivery delays forced cancellation but refund was provided promptly.
“I ordered the shed in mid-June with a 5-6 week lead time.”
Mixed delivery and fulfilment experiences: some deliveries arrive on time with helpful drivers, but many reviews report long delays, missed dates and poor fulfilment.
Customers diverge on price: a few say price was fair or good value, while several report paying for poor materials or extra contractor costs.
Ordering, assembly and use vary: some buyers describe easy ordering and simple assembly; others report missing parts, unclear instructions and extended delays.
Product quality reports split: many reviewers praise timber fit and solid builds, while a notable group describe warped, damaged or flimsy components on arrival.
Communication is a frequent complaint: reviewers report slow or no responses, unfulfilled promises to call back and inconsistent progress updates.
Overall impressions are polarised: roughly equal numbers of positive and negative accounts, from satisfied installations to protracted disputes and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: February 2026
After spending months searching for an overlap shed, I came across Garden Buildings Direct. I ‘m pleased I did. They have a wide range of sheds and me getting the one that met my needs was easy. The prices and sizes are also great. The ordering process was easy, it took me a few hours. Amazingly, the delivery was faster than I expected. It was done two days to the day we had set. The packaging was properly done to avoid breakage and when I opened it , I fell in love with what I saw. The quality and color of the wood is nice. Fixing was also easy. I’m pleased with the purchase.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Garden Buildings Direct is a UK online retailer offering a range of timber garden buildings including sheds, summerhouses, log cabins, garages, greenhouses and playhouses. The company lists sizes, materials and prices on its website and ships to UK addresses. Consumers researching the brand typically look for product specifications, lead times, delivery options and after‑sales support information.