Customers most often highlight fast delivery, correct orders, and clear communication. Many say the pricing feels fair and the items match the description or arrive in excellent condition. A clear set of complaints focuses on returns, refunds, and incorrect items. Store visits also split between very helpful support and dismissive service, leading to mixed experiences.
Examples from available reviews (Dec 2021 – Feb 2026).
Product matched description and delivery arrived five days early.
“delivery arrived five days before schedule.”
Long-term customer praising low prices, selection, helpful staff and fast delivery.
“Always rock bottom prices and a top selection of products.”
Received wrong-sized item, told to pay return and extra for correct size.
“Terrible customer service avoid this company.”
Returned trolley but waited months and did not receive a refund.
“Unbelievably poor customer service....stay away.”
Several reviewers mention quick dispatch and dependable fulfilment. A noticeable group describes problems such as incorrect items, late deliveries, and refund requests that were not resolved. Some accounts also point to uneven handling between online orders and in-store service.
Many customers describe the prices as competitive and the purchases as good value. Long-time shoppers often mention low prices and a broad range. A small number question value, citing refused price matches.
Many shoppers say ordering is simple and staff are helpful and quick to respond. Others describe in-store service as unwelcoming or dismissive and say they left without buying. Together, these accounts show that frontline experiences vary by location and channel.
Customers often say items arrived as described, in excellent condition, or were repaired successfully. There are also multiple complaints about the wrong size or the wrong item being sent. One review points to unclear product information for power accessories.
Many reviewers appreciate clear updates and friendly replies from staff. Some report tracking not working, little apology when mistakes happen, and website labels they felt were misleading. A few also describe quick fixes and useful follow-up.
Much of the feedback is strongly positive about delivery speed, order accuracy, and value. A distinct minority report major problems with returns, refunds, and customer support, leading to low ratings. Overall, many buyers are very satisfied, while others keep running into the same service breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Good price and brilliant service; happy to recommend Gamola Golf.
“The price for this golf bag was excellent and the service brilliant.”
Staff arranged swift return and replacement, resulting in prompt delivery.
“The replacement pair were with me 2 days later.”
Customer service is atrocious.
Their online shop has to be the most unwelcoming location I've ever encountered when shopping for golf equipment.
I've left the store twice already. The first time was after ordering a MIZUNO M. craft potter #5 Gunmetal and receiving no assistance from their customer service.
I asked questions, but they were never answered; I just assumed that it was because it was Saturday since it was a mystery.
The second time, a couple of weeks later, I wanted 2 pairs of Adidas 2021 go-to 5 pocket short CBrown, but this time it was on Monday and no one responded, exactly like the first time.
It took me completely by surprise; I had to leave immediately.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gamola Golf is a UK retailer focused on golf equipment and accessories. It sells clubs, bags, trolleys, shoes, clothing, and replacement parts online and in physical stores. Product pages list specifications, and customers can select delivery options and return arrangements. The site provides phone and email support and takes major payment methods.