Many reviewers mention fast, on-time delivery and polite, careful delivery teams. Several customers also praise simple assembly, solid build quality, and good value for money. A clear group of reviews describes items arriving damaged, with manufacturing faults and long waits for repairs or refunds. Communication issues show up in several low-rated reviews, especially when customers need aftersales help.
Examples from available reviews (Dec 2021 – Feb 2026).
Table is strong, sturdy and easy to assemble; staff were courteous and timely.
“The table is strong, sturdy & easy to put together.”
Product was dispatched promptly and matched the website description.
“was delivered on time within a few days of ordering.”
Major delivery delays, missing or faulty LEDs, and poor customer support experience.
“EXTREME DELAY IN DELIVERY/ DAMAGED PRODUCTS/ AWFUL CUSTOMER SERVICE!”
Console table leg broke after three months, posing a safety risk.
“bought a console table after3 months leg broke ,could of fell on my grandson or my dog”
Many reviews point to quick dispatch, on-time delivery, and friendly delivery staff. Some customers say replacements or missing parts arrived within days. A cluster of low-rated reviews describes very long delivery delays, items arriving damaged, and poor handling of complaints.
Many customers call the products good value, affordable, and better-looking than the price suggests. Repeat buyers mention steady pricing and reasonable costs over multiple orders. A smaller set of complaints says prices feel marked up and value drops when items arrive damaged or wear out quickly.
Several reviewers say ordering online is easy and that product pages match what arrives. Many describe assembly as straightforward when parts are clearly labelled and instructions are clear. A noticeable number report missing or poor instructions and unclear labelling, which made assembly harder.
Many accounts describe sturdy construction, solid materials, and deliveries that arrive well packed. Multiple one-star reviews report major quality problems such as broken legs, woodworm, scratches, and manufacturing faults. Some items hold up well over time, while other reviews mention quick deterioration or safety concerns.
Several customers mention clear delivery updates, helpful sales staff, and phone support that answers questions. In low-rated reviews, a repeat issue is slow aftersales help that relies on email only, along with incorrect product information from sales. Some reviewers praise delivery notices and return instructions, while others criticise them.
Many reviews describe smooth purchases, good products, and attentive delivery. Another cluster of negative reviews focuses on damaged items, long delays, and weak complaint resolution. Overall feedback combines strong positive experiences with a set of serious failures in quality and support.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Major delivery delays, missing or faulty LEDs, and poor customer support experience.
“EXTREME DELAY IN DELIVERY/ DAMAGED PRODUCTS/ AWFUL CUSTOMER SERVICE!”
Console table leg broke after three months, posing a safety risk.
“bought a console table after3 months leg broke ,could of fell on my grandson or my dog”
Reviewer states the experience was terrible and advises not to buy again.
“Terrible never buy Again”
Reviewer reports poor quality products and problematic refund handling.
“Absolutely disgusting order 2 tables pushed for me to buy”
Drawer unit developed woodworm after delivery and company offered inadequate compensation.
“Now the drawers are riddled with it”
Bookshelf was poor quality and delivery was mishandled, return process burdensome.
“the bookshelf was of very poor quality”
High-end couch was defective and repair was delayed for months by management.
“the repair will happen mid Feb 2024. Four months after I submitted my request”
Poor customer support, long delivery window and refusal to refund price difference.
“Customer support it terrible! i ordered three days ago, they wont deliver for 7 days.”
Items arrived damaged and company required email-only processes before handling complaints.
“They wanted me to open up all the items to check for damage”
Sales gave incorrect product information and the company refused fair refund.
“they had given me incorrect information and it could not change orientation.”
Company mishandled collection and refunded less than agreed.
“They have since ignored my emails.”
Item arrived damaged after delayed stock status and returns are difficult.
“open the box and it’s the damaged, scratched, dinted.”
Product darker and scratched; returns cost nearly £50 and service poor.
“They are very poor quality and having some scratches.”
Delivery staff demanded cash, caused marks but table is acceptable overall.
“Refused to carry item upstairs for me, but took £10 cash to do it”
Company charges high mark-ups and sells poor-quality furniture.
“This company take your money at 100% mark up”
Materials are extremely poor with frayed edges and weak fixings.
“quality of materials is exteremly poor.”
Aftersales email-only service is slow and unresponsive.
“There is no person to speak to and they only deal with complaints by email”
Furniture has major manufacturing defects and customer service is poor.
“The furniture is of poor quality and has major manufacturing defects.”
Wardrobes differed from online photos and had poor build quality.
“Poor quality furniture, misleading pictures on their website.”
They charge for upstairs delivery and apply hidden refund deductions.
“They only deliver to ground floor & then charge you £30”
I was apprehensive about shopping online in the past, but I just placed an order for six dining chairs from the FIF/Finiture in Fashion online firm, which seems promising to me.
The personnel was really professional, pleasant, and well-versed in their field.
They are assisting me in finding the ideal dining chairs.
Although my item did not arrive on time, I was pleased with the whole experience.
The chairs came in excellent condition, were simple to assemble thanks to clear directions, and the overall quality is excellent.
It surpassed my expectations in every way.
The service has been excellent from beginning to end, and I would suggest this shop to anybody interested in purchasing contemporary furniture.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Furniture in Fashion is a UK furniture retailer focused on home furnishings. Its product pages include photos, measurements, and material details to help shoppers choose. Customers can order online through the company website using standard checkout and payment options. The site also sets out delivery choices and the returns process, and lists ways to contact the company for support or enquiries.