Many reviewers praise fast delivery, helpful delivery crews, and furniture that looks and feels solid. Several positive comments mention easy assembly and good prices on sofas, beds, and chairs. Another group describes missed or repeatedly rescheduled deliveries, damaged items not collected, and refunds that were slow or never arrived. Some buyers also report inconsistent product details and colour or specification differences between the website and what they received.
Examples from available reviews (Jul 2020 – Mar 2026).
Next-day delivery and good updates about the delivery time.
“Great service next day delivery updated with delivery time.”
Paid extra for rapid delivery but sofa never arrived and customer service was unhelpful.
“I ordered a sofa two weeks ago, paying extra for a rapid delivery, but it still hasn’t arrived.”
The mattress was thin and unusable and delivery caused soiling of new carpet.
“The mattress was so thin my daughter could feel the base of the bed through it.”
Website and packaging gave conflicting trimming and height information, causing uncertainty.
“Website says the door can be trimmed, however, door packaging says they can’t be.”
Many reviews mention quick fulfilment and delivery teams who bring items inside and help position them. Other reports describe missed delivery dates, part-deliveries, and repeated rescheduling. Several reviewers also say it was hard to reach customer support after delivery issues, which dragged out fixes.
Several customers say sofas, beds, and smaller pieces felt like good value at competitive prices. Others describe poor value when items arrived damaged or incomplete and refunds or fair compensation did not follow. A few mention small refunds that they felt did not match the problem.
Many buyers found assembly simple, with packaging clear enough to set up alone. Others ran into missing fixings, no instructions, or mixed parts that made assembly harder. These issues meant extra effort or contacting support for replacement parts.
Numerous reviews praise the finish, solid build, and items that arrived as expected. A separate set of complaints points to breakages, damaged panels, thin mattresses, and legs that were mismatched or faulty. Some customers received replacements that still did not fix the quality or fit problem.
Many reviewers describe timely updates, confirmed delivery windows, and friendly drivers on delivery day. Some reports highlight clashing product details between the website and packaging, colour mismatches, and returns that were slow or disputed. Several reviewers say customer service did not reply or could not settle the disagreement.
A large share of feedback describes an easy purchase with quick delivery and products that met expectations. A sizeable opposing group describes unresolved after-sales problems, including non-delivery, damaged items, and failed refund attempts. Overall, reviews split between consistently smooth orders and cases that needed further action from the company.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Delivery was fast and staff were helpful.
“Fast delivery and helpful staff.”
The radiator cover cracked and a replacement was ordered.
“it fell and cracked 1 of the panels”
Paid for Saturday delivery but item did not arrive and service was poor.
“Paid just shy of £40 for Saturday delivery and the item has not arrived.”
Customer service was unresponsive and reviewer could not cancel or get a refund.
“No customer service, no one answers the phone, can't cancel amd get my money back.”
Product arrived damaged and the company failed to collect or process a refund.
“The product delivered was terrible in quality and damaged”
Delivery was repeatedly rescheduled, arrived late and damaged, and service was poor.
“Delivery was rescheduled four times”
Storage bed leg fell off causing structural failure and service refusal to fully repair.
“The top right leg fell off causing the bed frame to twist”
The mattress was thin and unusable and delivery caused soiling of new carpet.
“The mattress was so thin my daughter could feel the base of the bed through it.”
Paid extra for rapid delivery but sofa never arrived and customer service was unhelpful.
“I ordered a sofa two weeks ago, paying extra for a rapid delivery, but it still hasn’t arrived.”
Following the returns procedure did not result in a refund and customers should beware.
“you can follow their returns procedure to the letter and still never see your money again!”
Wrong bed parts supplied and customer service failed to resolve efficiently.
“sent out new parts for the bed to replace the double ones.”
Received two beds not as advertised and offered inadequate compensation.
“they have offered me £30!!”
Quick service and a positive overall experience; would recommend.
“would defo recommend this company”
Post-delivery collection was poorly handled with misleading staff communication.
“lied to by multiple staff and basically fobbed off”
I recently bought an Ajax pale wood desk from furniture123. I've been in love with the desk from day one. It’s convenient in a way that I never have back aches from bending too much. Besides, it’s made from quality wood with quality finishes that strikes the eye at a first glance. I think this is what I have been missing all along. I have shopped several times for a wood desk but can compare this quality to my previous desks. It has made reading easy and efficient. Try this company if you want a quality ajax pale wood desk next time.
Chair deteriorated shortly after guarantee expired and warranty denied.
“outside of warranty, take to a local shop for repair”
White gloss console table was good quality, competitively priced and delivered early.
“very good quality, best price around.”
Wardrobe arrived late and without assembly instructions, causing inconvenience.
“with no assembly instructions.”
Service and communication were excellent and product quality met expectations.
“Service and communication all excellent.”
Delivery time confirmed; friendly driver and easy-to-assemble bed.
“Delivery guy was friendly & the bed was reasonably easy to put together”
Purchase and delivery went smoothly; very happy with new dining chairs.
“All went smoothly and we can’t be happier with our new dining chairs.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Furniture 123 is a UK furniture retailer that sells home furnishings online and through physical showrooms. Its range includes upholstered sofas, beds, dining tables and chairs, storage furniture, and some home accessories. Product pages show photos, dimensions, and specs to support comparisons. The company provides home delivery and a customer service team for orders, returns, and aftercare questions.