Recent reviews show that many customers are satisfied with Furniture 123’s products and delivery, praising build quality and helpful staff. Multiple buyers report quick delivery and straightforward assembly for beds, sofas and desks. However, several reviews highlight delivery failures, missed or partial deliveries and difficulty reaching customer support in specific cases. If you are considering an order, verify delivery options and estimated timings and check how the company handles replacements or missing parts before purchase.
Examples from available reviews (Jul 2020 – Feb 2026).
Item was collected easily and arrived as described in excellent condition.
“The item is exactly as described, in excellent condition and works very well.”
Paid for Saturday delivery but item did not arrive and service was poor.
“Paid just shy of £40 for Saturday delivery and the item has not arrived.”
Only half the bed was delivered and customer service was unreachable.
“They send half of my bed told me the the bed was too big for the van”
The radiator cover cracked and a replacement was ordered.
“it fell and cracked 1 of the panels”
Most reviews describe prompt, helpful delivery and in‑person assistance; a minority report missed, delayed or incomplete deliveries and related hassles.
Very few reviews mention price; those that do complain about paid delivery options when the promised service was not delivered.
Many customers report easy assembly, clear packaging and straightforward collection; some found parts mixed up or minor assembly issues to resolve.
Most reviewers praise build quality and finishes across beds, sofas and desks; isolated reports note missing screw holes, cracked panels or mixed parts.
A small set of reviews describe poor communication: long waits, cut‑off calls and inaccurate delivery updates that left issues unresolved.
The majority report a positive overall experience—satisfied with product and delivery—while a minority report significant delivery or contact failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Delivery was fast and staff were helpful.
“Fast delivery and helpful staff.”
The radiator cover cracked and a replacement was ordered.
“it fell and cracked 1 of the panels”
Paid for Saturday delivery but item did not arrive and service was poor.
“Paid just shy of £40 for Saturday delivery and the item has not arrived.”
Customer service was unresponsive and reviewer could not cancel or get a refund.
“No customer service, no one answers the phone, can't cancel amd get my money back.”
Product arrived damaged and the company failed to collect or process a refund.
“The product delivered was terrible in quality and damaged”
Delivery was repeatedly rescheduled, arrived late and damaged, and service was poor.
“Delivery was rescheduled four times”
Storage bed leg fell off causing structural failure and service refusal to fully repair.
“The top right leg fell off causing the bed frame to twist”
The mattress was thin and unusable and delivery caused soiling of new carpet.
“The mattress was so thin my daughter could feel the base of the bed through it.”
Paid extra for rapid delivery but sofa never arrived and customer service was unhelpful.
“I ordered a sofa two weeks ago, paying extra for a rapid delivery, but it still hasn’t arrived.”
Following the returns procedure did not result in a refund and customers should beware.
“you can follow their returns procedure to the letter and still never see your money again!”
Wrong bed parts supplied and customer service failed to resolve efficiently.
“sent out new parts for the bed to replace the double ones.”
Received two beds not as advertised and offered inadequate compensation.
“they have offered me £30!!”
Quick service and a positive overall experience; would recommend.
“would defo recommend this company”
Post-delivery collection was poorly handled with misleading staff communication.
“lied to by multiple staff and basically fobbed off”
I recently bought an Ajax pale wood desk from furniture123. I've been in love with the desk from day one. It’s convenient in a way that I never have back aches from bending too much. Besides, it’s made from quality wood with quality finishes that strikes the eye at a first glance. I think this is what I have been missing all along. I have shopped several times for a wood desk but can compare this quality to my previous desks. It has made reading easy and efficient. Try this company if you want a quality ajax pale wood desk next time.
Chair deteriorated shortly after guarantee expired and warranty denied.
“outside of warranty, take to a local shop for repair”
White gloss console table was good quality, competitively priced and delivered early.
“very good quality, best price around.”
Wardrobe arrived late and without assembly instructions, causing inconvenience.
“with no assembly instructions.”
Service and communication were excellent and product quality met expectations.
“Service and communication all excellent.”
Delivery time confirmed; friendly driver and easy-to-assemble bed.
“Delivery guy was friendly & the bed was reasonably easy to put together”
Purchase and delivery went smoothly; very happy with new dining chairs.
“All went smoothly and we can’t be happier with our new dining chairs.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Furniture 123 is a retailer of home furniture and furnishings offering items such as beds, sofas, desks and storage solutions. People searching reviews for Furniture 123 commonly look for information about product build, delivery performance, assembly and after‑sales support. This summary aggregates recent customer feedback to help prospective buyers assess common strengths and risks when considering purchases.