Recent reviews show that many customers are satisfied with Furniture 123’s products and delivery, praising build quality and helpful staff. Multiple buyers report quick delivery and straightforward assembly for beds, sofas and desks. However, several reviews highlight delivery failures, missed or partial deliveries and difficulty reaching customer support in specific cases. If you are considering an order, verify delivery options and estimated timings and check how the company handles replacements or missing parts before purchase.
Examples from available reviews (Jul 2020 – Feb 2026).
Item was collected easily and arrived as described in excellent condition.
“The item is exactly as described, in excellent condition and works very well.”
Paid for Saturday delivery but item did not arrive and service was poor.
“Paid just shy of £40 for Saturday delivery and the item has not arrived.”
Only half the bed was delivered and customer service was unreachable.
“They send half of my bed told me the the bed was too big for the van”
The radiator cover cracked and a replacement was ordered.
“it fell and cracked 1 of the panels”
Most reviews describe prompt, helpful delivery and in‑person assistance; a minority report missed, delayed or incomplete deliveries and related hassles.
Very few reviews mention price; those that do complain about paid delivery options when the promised service was not delivered.
Many customers report easy assembly, clear packaging and straightforward collection; some found parts mixed up or minor assembly issues to resolve.
Most reviewers praise build quality and finishes across beds, sofas and desks; isolated reports note missing screw holes, cracked panels or mixed parts.
A small set of reviews describe poor communication: long waits, cut‑off calls and inaccurate delivery updates that left issues unresolved.
The majority report a positive overall experience—satisfied with product and delivery—while a minority report significant delivery or contact failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Customer service kept the reviewer updated from purchase to delivery.
“kept me updated all the way from purchase to delivery.”
Next-day delivery and good updates about the delivery time.
“Great service next day delivery updated with delivery time.”
Service met expectations; the sofa is lovely and pets are happy.
“lovely sofa, happy dogs overall”
Chairs were well made, easy to assemble, and delivered next day.
“Beautiful chairs, well made & easy to put together.”
Delivery men brought the item into the house and were very helpful.
“the men who brought it in for me was really good”
Item was not delivered on the expected day and delivery date is unknown.
“My item wasn't delivered on the day it was due”
Product range was fantastic and quality excellent; arrival as planned.
“Fantastic range and the quality is excellent.”
Website and packaging gave conflicting trimming and height information, causing uncertainty.
“Website says the door can be trimmed, however, door packaging says they can’t be.”
Item was great and delivery was great.
“Great item with great delivery”
Lovely sofa at a good price with timely delivery and recommendation.
“Lovely sofa at a good price point, timely delivery, would highly recommend”
Delivery was on time and the furniture looks beautiful in the hallway.
“The delivery was on time and the piece of furniture is beautiful”
Electric fire was delivered as expected and the experience was very good.
“Our new electric fire was delivered as expected.”
Delivery was on time, the team was helpful, and the bed exceeded expectations.
“Delivery was on time and boys very helpful.”
Bed had lovely quality and was easy to assemble alone.
“Lovely quality and so easy to assemble even on my own.”
Customer service was excellent and arranged urgent delivery promptly.
“Excellent customer service from start to finish.”
Communication was great and delivery was speedy.
“Great communication Speedy delivery”
Delivery men helped bring the bed inside and the buyer assembled it successfully.
“the men delivering it, were very kind and helped me take it into my house”
Hardware kit and assembly instructions were incorrect, requiring extra bolts.
“the packing team forgot to ship the hardware kit (screws, nails etc...)”
Extremely fast delivery for a large item and great service.
“Extremely fast delivery for such a big item.”
Ordered stools and they were delivered next day, reviewer very pleased.
“ordered 4 stools on Tuesday got delivered Wednesday”
Item colour differed from online images and returns process was slow and disputed.
“the item appears white/cream, whereas in reality it is clearly grey.”
Chairs arrived late and with faulty or incomplete replacement legs.
“When the chairs did arrive, the back legs were faulty.”
Sofas arrived with mismatched legs and customer service failed to resolve replacements.
“arrived on time but arrived with 2 sets of light wood sofa legs of different shades.”
Item was collected easily and arrived as described in excellent condition.
“The item is exactly as described, in excellent condition and works very well.”
Delivery was very quick and assembly was straightforward and complete.
“Delivery was so quick”
Product quality was good and it was easy to assemble.
“The quality is really good and easy to assemble.”
Service was excellent and went above and beyond.
“Excellent service above and beyond 👍”
Service was lovely as always.
“Lovely service as always👍”
Loves the bed and ottoman, praising their great quality.
“Abs love my bed and ottoman”
Ordered next-day delivery but furniture did not arrive and caused hassle.
“Furniture did not arrive and I payed extra for next day delivery. Now the hassle of sorting it out.”
Product was great and met expectations.
“Great product”
Product was good but lacked a hole for leg screw, hindering assembly.
“there wasn’t whole on bottom for the screw to fix four legs.”
Furniture arrived in good condition without any scrapes or dents.
“arrived in good condition, without any scrapes or dents.”
Quality was very good and reviewer pleased.
“Wery good quality 👍👍👍”
Item arrived on time, well packaged, and the courier was pleasant.
“Arrived on time . Well packaged courier very pleasant .”
Only half the bed was delivered and customer service was unreachable.
“They send half of my bed told me the the bed was too big for the van”
Delivery was prompt, service excellent, and product met expectations.
“Prompt delivery Excellent service And product is true to what i expected”
The sofa and footstool were beautiful.
“Beautiful sofa and footstool”
Delivery was smooth but parts were intermixed, complicating assembly.
“bits of the bed, cube cupboard, desk and drawers were all intermixed.”
First-time buyer praised speedy delivery and excellent after-sales service.
“top marks for after sales service, speedy delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Furniture 123 is a retailer of home furniture and furnishings offering items such as beds, sofas, desks and storage solutions. People searching reviews for Furniture 123 commonly look for information about product build, delivery performance, assembly and after‑sales support. This summary aggregates recent customer feedback to help prospective buyers assess common strengths and risks when considering purchases.