Many reviewers praise fast delivery, helpful delivery crews, and furniture that looks and feels solid. Several positive comments mention easy assembly and good prices on sofas, beds, and chairs. Another group describes missed or repeatedly rescheduled deliveries, damaged items not collected, and refunds that were slow or never arrived. Some buyers also report inconsistent product details and colour or specification differences between the website and what they received.
Examples from available reviews (Jul 2020 – Mar 2026).
Next-day delivery and good updates about the delivery time.
“Great service next day delivery updated with delivery time.”
Paid extra for rapid delivery but sofa never arrived and customer service was unhelpful.
“I ordered a sofa two weeks ago, paying extra for a rapid delivery, but it still hasn’t arrived.”
The mattress was thin and unusable and delivery caused soiling of new carpet.
“The mattress was so thin my daughter could feel the base of the bed through it.”
Website and packaging gave conflicting trimming and height information, causing uncertainty.
“Website says the door can be trimmed, however, door packaging says they can’t be.”
Many reviews mention quick fulfilment and delivery teams who bring items inside and help position them. Other reports describe missed delivery dates, part-deliveries, and repeated rescheduling. Several reviewers also say it was hard to reach customer support after delivery issues, which dragged out fixes.
Several customers say sofas, beds, and smaller pieces felt like good value at competitive prices. Others describe poor value when items arrived damaged or incomplete and refunds or fair compensation did not follow. A few mention small refunds that they felt did not match the problem.
Many buyers found assembly simple, with packaging clear enough to set up alone. Others ran into missing fixings, no instructions, or mixed parts that made assembly harder. These issues meant extra effort or contacting support for replacement parts.
Numerous reviews praise the finish, solid build, and items that arrived as expected. A separate set of complaints points to breakages, damaged panels, thin mattresses, and legs that were mismatched or faulty. Some customers received replacements that still did not fix the quality or fit problem.
Many reviewers describe timely updates, confirmed delivery windows, and friendly drivers on delivery day. Some reports highlight clashing product details between the website and packaging, colour mismatches, and returns that were slow or disputed. Several reviewers say customer service did not reply or could not settle the disagreement.
A large share of feedback describes an easy purchase with quick delivery and products that met expectations. A sizeable opposing group describes unresolved after-sales problems, including non-delivery, damaged items, and failed refund attempts. Overall, reviews split between consistently smooth orders and cases that needed further action from the company.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Customer service kept the reviewer updated from purchase to delivery.
“kept me updated all the way from purchase to delivery.”
Next-day delivery and good updates about the delivery time.
“Great service next day delivery updated with delivery time.”
Service met expectations; the sofa is lovely and pets are happy.
“lovely sofa, happy dogs overall”
Chairs were well made, easy to assemble, and delivered next day.
“Beautiful chairs, well made & easy to put together.”
Delivery men brought the item into the house and were very helpful.
“the men who brought it in for me was really good”
Item was not delivered on the expected day and delivery date is unknown.
“My item wasn't delivered on the day it was due”
Product range was fantastic and quality excellent; arrival as planned.
“Fantastic range and the quality is excellent.”
Website and packaging gave conflicting trimming and height information, causing uncertainty.
“Website says the door can be trimmed, however, door packaging says they can’t be.”
Item was great and delivery was great.
“Great item with great delivery”
Lovely sofa at a good price with timely delivery and recommendation.
“Lovely sofa at a good price point, timely delivery, would highly recommend”
Delivery was on time and the furniture looks beautiful in the hallway.
“The delivery was on time and the piece of furniture is beautiful”
Electric fire was delivered as expected and the experience was very good.
“Our new electric fire was delivered as expected.”
Delivery was on time, the team was helpful, and the bed exceeded expectations.
“Delivery was on time and boys very helpful.”
Bed had lovely quality and was easy to assemble alone.
“Lovely quality and so easy to assemble even on my own.”
Customer service was excellent and arranged urgent delivery promptly.
“Excellent customer service from start to finish.”
Communication was great and delivery was speedy.
“Great communication Speedy delivery”
Delivery men helped bring the bed inside and the buyer assembled it successfully.
“the men delivering it, were very kind and helped me take it into my house”
Hardware kit and assembly instructions were incorrect, requiring extra bolts.
“the packing team forgot to ship the hardware kit (screws, nails etc...)”
Extremely fast delivery for a large item and great service.
“Extremely fast delivery for such a big item.”
Ordered stools and they were delivered next day, reviewer very pleased.
“ordered 4 stools on Tuesday got delivered Wednesday”
Item colour differed from online images and returns process was slow and disputed.
“the item appears white/cream, whereas in reality it is clearly grey.”
Chairs arrived late and with faulty or incomplete replacement legs.
“When the chairs did arrive, the back legs were faulty.”
Sofas arrived with mismatched legs and customer service failed to resolve replacements.
“arrived on time but arrived with 2 sets of light wood sofa legs of different shades.”
Item was collected easily and arrived as described in excellent condition.
“The item is exactly as described, in excellent condition and works very well.”
Delivery was very quick and assembly was straightforward and complete.
“Delivery was so quick”
Product quality was good and it was easy to assemble.
“The quality is really good and easy to assemble.”
Service was excellent and went above and beyond.
“Excellent service above and beyond 👍”
Service was lovely as always.
“Lovely service as always👍”
Loves the bed and ottoman, praising their great quality.
“Abs love my bed and ottoman”
Ordered next-day delivery but furniture did not arrive and caused hassle.
“Furniture did not arrive and I payed extra for next day delivery. Now the hassle of sorting it out.”
Product was great and met expectations.
“Great product”
Product was good but lacked a hole for leg screw, hindering assembly.
“there wasn’t whole on bottom for the screw to fix four legs.”
Furniture arrived in good condition without any scrapes or dents.
“arrived in good condition, without any scrapes or dents.”
Quality was very good and reviewer pleased.
“Wery good quality 👍👍👍”
Item arrived on time, well packaged, and the courier was pleasant.
“Arrived on time . Well packaged courier very pleasant .”
Only half the bed was delivered and customer service was unreachable.
“They send half of my bed told me the the bed was too big for the van”
Delivery was prompt, service excellent, and product met expectations.
“Prompt delivery Excellent service And product is true to what i expected”
The sofa and footstool were beautiful.
“Beautiful sofa and footstool”
Delivery was smooth but parts were intermixed, complicating assembly.
“bits of the bed, cube cupboard, desk and drawers were all intermixed.”
First-time buyer praised speedy delivery and excellent after-sales service.
“top marks for after sales service, speedy delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Furniture 123 is a UK furniture retailer that sells home furnishings online and through physical showrooms. Its range includes upholstered sofas, beds, dining tables and chairs, storage furniture, and some home accessories. Product pages show photos, dimensions, and specs to support comparisons. The company provides home delivery and a customer service team for orders, returns, and aftercare questions.