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We Collect & Analyse Reviews

Furniture 123
Experiences & Reviews

Furniture 123 is a retailer of home furniture and furnishings offering items such as beds, sofas, desks and storage solutions. People searching reviews for Furniture 123 commonly look for information about product build, delivery performance, assembly and after‑sales support. This summary aggregates recent customer feedback to help prospective buyers assess common strengths and risks when considering purchases.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 86%
Latest Review 13d
Overall Rating
4.2

Our Analysis

🎯

Service quality

Most reviews describe prompt, helpful delivery and in‑person assistance; a minority report missed, delayed or incomplete deliveries and related hassles.

Share
20%
Strong
💰

Value for money

Very few reviews mention price; those that do complain about paid delivery options when the promised service was not delivered.

Share
3%
Weak
⚡

User experience

Many customers report easy assembly, clear packaging and straightforward collection; some found parts mixed up or minor assembly issues to resolve.

Share
21%
Strong
🔧

Product quality

Most reviewers praise build quality and finishes across beds, sofas and desks; isolated reports note missing screw holes, cracked panels or mixed parts.

Share
21%
Strong
📞

Communication

A small set of reviews describe poor communication: long waits, cut‑off calls and inaccurate delivery updates that left issues unresolved.

Share
4%
Weak
⭐

Overall experience

The majority report a positive overall experience—satisfied with product and delivery—while a minority report significant delivery or contact failures.

Share
30%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

R
Raymond Archer
trustpilot.com Sep 30, 2025

Very pleased

Easy process to collect the item which was carried out to my car. Unfortunately the package was to large but I was helped to rem...

H
Hanna Quilliam
trustpilot.com Sep 30, 2025

5 stars

Delivery was so quick, we ordered a new king size bed. It did take two of us but it w...

A
Amy Pang
trustpilot.com Sep 30, 2025

The quality is really good and easy to…

The quality is really good and eas...

c
customer
trustpilot.com Sep 30, 2025

Excellent service above and beyond 👍

Excellent service...

K
Katie Mcmenemy
trustpilot.com Sep 30, 2025

Lovely service as always👍

...

K
Kelly Lilley
trustpilot.com Sep 30, 2025

Abs love my bed and ottoman

Abs love my bed and ottoman Such great...

N
Nasrin Scott
trustpilot.com Sep 30, 2025

Furniture did not arrive and I payed…

Furniture did not arrive and I payed extra for ne...

D
Den
trustpilot.com Sep 30, 2025

Great product

...

M
Mr Birdhoj Gurung
trustpilot.com Sep 30, 2025

Product was good

Product was good. But at the last step there wasn’t whole o...

J
JP
trustpilot.com Sep 30, 2025

Nice piece of furniture

Nice piece of furniture - arrived in good condit...

S
Sitki Aydin
trustpilot.com Sep 30, 2025

Wery good quality 👍👍👍

...

M
Mr Parr
trustpilot.com Sep 30, 2025

Arrived on time

Arrived on time . Well packaged courier very pl...

R
Redhwaana Barbhuiya
trustpilot.com Sep 30, 2025

They send half of my bed told me the…

They send half of my bed told me the the bed was too big for the van after I rang the delivery company myself as I c...

M
Marie Noelle
trustpilot.com Sep 30, 2025

Perfect

Prompt delivery Excellent service An...

J
Jennifer Jenkins
trustpilot.com Sep 30, 2025

Beautiful sofa and footstool

...

M
Mrs Barley
trustpilot.com Sep 30, 2025

Delivery was smooth

Delivery was smooth. Bed was packaged really well. Only downside was it came in four parts and bits of the bed, cube cupboard, desk and drawer...

C
Christopher Johnson
trustpilot.com Sep 30, 2025

First time user of this company

First time user of this company, bought a fireplace, top marks for after...

I
Iulian
trustpilot.com Sep 30, 2025

Fast delivery and helpful staff.

Fast delivery an...

A
Anne Douglas
trustpilot.com Sep 30, 2025

Mirror radiator cover

I have bought quite a lot of stuff from furniture 123, I got the mirror radiator cover it fell and crac...

H
Helen
trustpilot.com Sep 30, 2025

Item not arrived awful service

Paid just shy of £40 for Saturday delivery and the item has not arrived. The two hour tine slot came and went and neither furniture123 or Arrowxl who...

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Conclusion

Recent reviews show that many customers are satisfied with Furniture 123’s products and delivery, praising build quality and helpful staff. Multiple buyers report quick delivery and straightforward assembly for beds, sofas and desks. However, several reviews highlight delivery failures, missed or partial deliveries and difficulty reaching customer support in specific cases. If you are considering an order, verify delivery options and estimated timings and check how the company handles replacements or missing parts before purchase.