Reviews Analysed
21
We Collect & Analyse Reviews
French Connection
Experiences & Reviews
French Connection is a UK-based fashion retailer founded in the early 1970s, selling womenswear, menswear, accessories and homeware through stand-alone stores and an e-commerce site. The brand is headquartered in London and operates internationally, with a mix of full-price stores, outlet locations and online channels. Consumers researching French Connection commonly look for sizing, fabric quality and return policies when comparing its garments and services.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
13d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Reviewers describe a split picture: helpful, attentive shop staff and quick in-person service contrast with accounts of rude cashiers, denied refunds and inconsistent store handling.
Share
Mixed
15%
💰
Value for money
Some customers report fair prices and reassurance from lower-risk fulfilment options; others cite refund difficulties, warranty gaps and returns that reduce perceived value.
Share
Mixed
9%
⚡
User experience
Many reviewers praise the online ‘try before you buy’ flow, clear fit information and order notifications; a smaller group report tracking or dispatch failures.
Share
Strong
25%
🔧
Product quality
Multiple shoppers report good fabric, fit and durable garments; a minority report poor-quality items or products that did not match online imagery.
Share
Strong
11%
📞
Communication
Several reviewers note helpful in‑person or phone contact and useful order updates, while others report unanswered emails, missing return information and slow complaints handling.
Share
Mixed
13%
⭐
Overall experience
Overall impressions trend positive for shoppers using try‑before‑you‑buy and who receive in‑store support, though negative experiences cluster around returns and customer service failures.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
Try before you buy is like having the store at home!
"The French Connection ‘try before you buy’ service is brilliant. Not only does it give you enough time to try clothes on, they keep you updated of the..."
Sarah
Trustpilot
Sep 30, 2025
Featured for: Highlights try-before-you-buy experience
Very poor quality trainers, worse customer service
"Very poor quality trainers, only surpassed by the quality of the customer service. Contacted them initially via Instagram, got a response to send an e..."
Martin Wilcox
Trustpilot
Sep 30, 2025
Featured for: Shows product failure and no response
Amazing Staff, West Midlands
"I Visited the store at The West Midlands Designer Outlet and the staff were amazing. They were so helpful and took their time to listen to what I was..."
Lily Jordan
Trustpilot
Sep 30, 2025
Featured for: Exemplifies helpful in-store staff
Tricksters
"Bought two things totalling nearly a £100 Tried to return one but advised couldn’t not get a refund Sales person DID NOT advise me if this and the tin..."
Always Honest
Trustpilot
Sep 30, 2025
Featured for: Illustrates return refusal and rude staff
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Martin Wilcox
trustpilot.com
Sep 30, 2025
Very poor quality trainers, worse customer service
Very poor quality trainers, only surpassed by the quality of the customer service. Contacted them initially via Instagram, got a response to send an e...
L
Lily Jordan
trustpilot.com
Sep 30, 2025
Amazing Staff, West Midlands
I Visited the store at The West Midlands Designer Outlet and the staff were amazing. They were so helpful and took their time to listen to what I was...
A
Always Honest
trustpilot.com
Sep 30, 2025
Tricksters
Bought two things totalling nearly a £100 Tried to return one but advised couldn’t not get a refund Sales person DID NOT advise me if this and the tin...
j
jo
trustpilot.com
Sep 30, 2025
Rubbish online service
I placed an online order and the confirmation email said I would receive an email to say when it had been dispatched. I didnt hear anything so i downl...
R
Rosie
trustpilot.com
Sep 30, 2025
Try before you buy is a great option
Try before you buy is a great option, kept some bits and returned some. Be on the b...
J
Jacqueline Gibson
trustpilot.com
Sep 30, 2025
New try before you buy is a great…
New try before you buy is a great option and worked really well for me ( first time l'd tried i...
S
Simon Haynes
trustpilot.com
Sep 30, 2025
Great service
...
Y
Yinka Gomez
trustpilot.com
Sep 30, 2025
French Connection staff need training
I shopped online at French Connection (FC) and on 11/08/25 I went to one of their stores in London to return some items. I was querying an order when...
M
Mrs Jacqueline Woods
trustpilot.com
Sep 30, 2025
Fab concept
The fact that you can try on at home before you buy like you would if you were on the high street but with the...
N
Nikki P
trustpilot.com
Sep 30, 2025
Data breach
I brought a jumper from a store, I did not provide an email address for a receipt as I always opt for a paper copy however I received an email asking...
K
Karen Bates
trustpilot.com
Sep 30, 2025
They now do a try before you buy
They now do a try before you buy. What...
L
Lisa Weaver
trustpilot.com
Sep 30, 2025
Excellent Try before you buy experience
Excellent Try befor...
H
Hilary Cheshire
trustpilot.com
Sep 30, 2025
Great quality clothes and try before…
Great quality clothes and try befo...
E
Eleonora
trustpilot.com
Sep 30, 2025
Love the brand!
I’ve been with of French Connection for a while, and I love what they offer! The style of their clothes are modern, fresh, and always high-quality. Pl...
R
Rachel
trustpilot.com
Sep 30, 2025
Harper & French Connection
I always buy my clothes from French connection. I know the sizing and what fits/suits me. They’re my go to daily wear brand. This past year they have...
S
Sarah
trustpilot.com
Sep 30, 2025
Try before you buy is like having the store at home!
The French Connection ‘try before you buy’ service is brilliant. Not only does it give you enough time to try clothes on, they keep you updated of the...
D
Daleen Haigh
trustpilot.com
Sep 30, 2025
Ordered the Street Twill Skinny…
Ordered the Street Twill Skinny Trousers. Received it today. NOT AT ALL AS ADVERTISED. Firstly, its not skinny. Secondly, the picture on the site is t...
A
Alex H
trustpilot.com
Sep 30, 2025
Great fit and try before you buy was a bonus
I'm always pleased with the...
J
Jackie
trustpilot.com
Sep 30, 2025
Brilliant easy to use service with…
Brilliant easy to use service with appropriate level of no...
M
Miss Karen Ratcliffe
trustpilot.com
Sep 30, 2025
Love the “Try before you buy” addition
I buy quite a lot of things from French Connection. They fit well and they’re good quality. I love th...
Conclusion
Reviews indicate French Connection is frequently praised for garment fit and a widely appreciated ‘try before you buy’ option that reduces online purchase risk. Many customers report good in‑store assistance and useful order notifications. At the same time, multiple reviewers describe problems with email replies, complaints handling and returns, and a small number report product misrepresentation or early product failure. Prospective buyers should check the returns and warranty terms before purchase, consider using the try‑before‑you‑buy service where available, and retain order and contact records in case follow‑up is needed.