Reviews indicate French Connection is frequently praised for garment fit and a widely appreciated ‘try before you buy’ option that reduces online purchase risk. Many customers report good in‑store assistance and useful order notifications. At the same time, multiple reviewers describe problems with email replies, complaints handling and returns, and a small number report product misrepresentation or early product failure. Prospective buyers should check the returns and warranty terms before purchase, consider using the try‑before‑you‑buy service where available, and retain order and contact records in case follow‑up is needed.
Examples from available reviews (Mar 2022 – Feb 2026).
Try-before-you-buy gives time to try clothes and clear return dates.
“Try before you buy is like having the store at home!”
Trainers failed quickly and customer service did not respond.
“UPDATE: trainers failed after less than 1 month, no warranty from them”
Store staff were very helpful and attentive.
“the staff were amazing.”
Store refused a refund and cashier behaved arrogantly.
“Arrogant cashier who couldn’t give a damn”
Reviewers describe a split picture: helpful, attentive shop staff and quick in-person service contrast with accounts of rude cashiers, denied refunds and inconsistent store handling.
Some customers report fair prices and reassurance from lower-risk fulfilment options; others cite refund difficulties, warranty gaps and returns that reduce perceived value.
Many reviewers praise the online ‘try before you buy’ flow, clear fit information and order notifications; a smaller group report tracking or dispatch failures.
Multiple shoppers report good fabric, fit and durable garments; a minority report poor-quality items or products that did not match online imagery.
Several reviewers note helpful in‑person or phone contact and useful order updates, while others report unanswered emails, missing return information and slow complaints handling.
Overall impressions trend positive for shoppers using try‑before‑you‑buy and who receive in‑store support, though negative experiences cluster around returns and customer service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Trainers failed quickly and customer service did not respond.
“UPDATE: trainers failed after less than 1 month, no warranty from them”
Store staff were very helpful and attentive.
“the staff were amazing.”
Store refused a refund and cashier behaved arrogantly.
“Arrogant cashier who couldn’t give a damn”
Customer emails were ignored and tracking required an app.
“it was clear that if I hadn't called them, French Connection would have happily kept my money”
Try-before-you-buy option provided quick service and good quality.
“Good quick service and lovely quality tracksuit”
Try-before-you-buy option worked well for this first-time user.
“New try before you buy is a great option”
Try before you buy service was praised as great.
“Try before you buy, is great!”
Staff were rude and unprofessional during an in-store query.
“They are rude and unprofessional, it’s astonishing.”
Try-at-home option gives more choice and easier returns.
“The fact that you can try on at home before you buy”
Received an unsolicited marketing email despite declining an e-receipt.
“I have been signed up to their mailing list which I obviously hadn’t opt in for”
Try-before-you-buy option praised as a fantastic idea.
“They now do a try before you buy. What a absolutely fantastic idea, I love it”
Had an excellent try-before-you-buy experience.
“Excellent Try before you buy experience”
Customer praised clothing quality and try-before-you-buy service.
“Great quality clothes and try before you buy service much appreciated”
Reviewer praises modern style, high quality, and good prices.
“The style of their clothes are modern, fresh, and always high-quality.”
Harper's try-before-you-buy service reassured a first-time shopper.
“It offered her reassurance and the confidence to reorder from French Connection, via Harper.”
Try-before-you-buy gives time to try clothes and clear return dates.
“Try before you buy is like having the store at home!”
Trousers differed from website images and no returns were available.
“NOT AT ALL AS ADVERTISED.”
Pleased with the clothing cut and fit; try-before service bonus.
“I'm always pleased with the cut/fit of French Connection.”
Service was easy to use with helpful order notifications.
“Brilliant easy to use service”
Try-before-you-buy eliminates waiting for refunds and is appreciated.
“I love the addition of “Try before you buy””
I recently had the pleasure of shopping at French Connection and I must say that I was thoroughly impressed with what I found. The variety of womenswear, menswear, and homeware available online is quite impressive.
What first drew me in were the bold patterns and vibrant colors of the clothing. From dresses to blouses, there was something for everyone's taste. The quality of each piece was also top-notch - fabrics felt durable yet breathable.
In terms of men's fashion, French Connection did not disappoint either. They offer a fantastic range from formal attire to everyday wear with a great selection of fits for every body type.
What really set this brand apart was its homeware section - chic bedding sets and aesthetically pleasing decor pieces that both caught my eye immediately!
Overall, my experience shopping at French Connection has been nothing but positive; they provide excellent customer service as well as ultra-fast shipping!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
French Connection is a UK-based fashion retailer founded in the early 1970s, selling womenswear, menswear, accessories and homeware through stand-alone stores and an e-commerce site. The brand is headquartered in London and operates internationally, with a mix of full-price stores, outlet locations and online channels. Consumers researching French Connection commonly look for sizing, fabric quality and return policies when comparing its garments and services.