Reviews Analysed
21
We Collect & Analyse Reviews
Freenet Electrical
Experiences & Reviews
Freenet Electrical is an online retailer operating under the Freenet Electrical name, focused on consumer electrical and household appliances. People searching reviews typically want information about delivery speed, customer service and pricing when comparing online electrical retailers in the UK.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
13d
Overall Rating
5.0
Our Analysis
🎯
Service quality
Most reviewers describe quick, helpful service and reliable fulfilment, with staff or processes solving issues promptly.
Share
Strong
27%
💰
Value for money
Several reviewers cite competitive pricing or discounts and free delivery, noting savings compared with other sellers.
Share
Strong
11%
⚡
User experience
Customers report a clear website and simple checkout, with some explicitly noting easy ordering and no account requirement.
Share
Strong
11%
🔧
Product quality
A few reviews mention item quality (working order, good pans); however, product-quality comments are limited in number.
Share
Mixed
5%
📞
Communication
Multiple reviewers highlight proactive updates: address checks, dispatch notifications and delivery progress communications.
Share
Strong
11%
⭐
Overall experience
Across the set, buyers report consistently fast fulfilment and recommend the retailer based on their recent purchases.
Share
Strong
34%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2022 – September 2025).
A fortunate find
"I recently purchased a vacuum cleaner from Freenet Electrical and my experience with them has been nothing short of exceptional. The range of products they offer is incredible, as not only do they have a vast selection of kitchen appliances but also an extensive range of cookware. The staff was friendly, knowledgeable and genuinely invested in helping me find the right product for my needs. They patiently answered all my queries about different models and brands and provided recommendations based on their experience. They explained the pros & cons of each model to help me make an informed decision that I felt confident in. Once deciding on which vacuum to purchase the checkout process was speedy, easy-to-use and well-designed website made it stress-free; payment options were convenient without any hidden fees. After purchasing it online earlier today, I received delivery within three hours - fantastic service! Based on this first-class service combined with its broad selection of quality items at reasonable prices – FreeNet Electrical has earned itself a customer for life!"
Margie Kreiger
Collected.reviews
Nov 05, 2022
Featured for: Detailed multi-theme positive review
Exceptional Customer Service…
"I ordered frying pans approx at 2pm yesterday they arrived the following morning free of charge at 10.40! I’m delighted..."
Mrs P
Trustpilot
Sep 30, 2025
Featured for: Product quality, price, fast delivery
I wish all companies selling online were this good...
"I'd never heard of this company before ordering from them so I was a little worried having had bad experiences with other companies in the past. Howev..."
Simon D
Trustpilot
Sep 30, 2025
Featured for: Address-check call, rapid dispatch
Good prices and great service
"Competitive pricing and I did a lot of research. The website is clear and easy to use and check out. Free delivery on the item I purchased so I was ex..."
CLAIRE WHALLEY
Trustpilot
Sep 30, 2025
Featured for: Clear website, price comparison, fast delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Simon D
trustpilot.com
Sep 30, 2025
I wish all companies selling online were this good...
I'd never heard of this company before ordering from them so I was a little worried having had bad experiences with other companies in the past. Howev...
A
Andrea Rothery
trustpilot.com
Sep 30, 2025
Dispatched within a couple of hours of…
Dispatched within a couple of hours of ordering...
M
Mubarra Jhangir
trustpilot.com
Sep 30, 2025
Everything
...
T
Tina Avis-Edwards
trustpilot.com
Sep 30, 2025
Outstanding service level from Stuart Westmoreland and Parcel force
I ordered the same item 4th Jan from Amazon, it was £60 more and unbeknown to me was both sourced and dispatched by a seller. When the item didn’t arr...
M
Mrs P
trustpilot.com
Sep 30, 2025
Exceptional Customer Service…
I ordered frying pans approx at 2pm yesterday they arrived the following morning free of charge at 10.40! I’m delighted...
J
JaneT
trustpilot.com
Sep 30, 2025
Excellent company
One of the easiest online experiences I have ever had. Item arri...
D
Douglas McIntyre
trustpilot.com
Sep 30, 2025
Good communication from the start
Good communication from the start. Immediate dispatch...
M
Michael Allmark
trustpilot.com
Sep 30, 2025
Excellent service Stuart Westmoreland A+±+++
What a great service from Stuart Westmoreland Ltd,,Easy to order items ,,Great communicatio...
M
Mark Raphael
trustpilot.com
Sep 30, 2025
Brilliant
Great company, speedy delivery and very reliable company, i now have freeNET Elec...
P
Pauline Yates
trustpilot.com
Sep 30, 2025
Excellent Customer Service
Excellent Customer Service. So n...
A
Andy King
trustpilot.com
Sep 30, 2025
Dyson V15 Purchase
Fast, efficient serv...
J
Jenny Langrick
trustpilot.com
Sep 30, 2025
Impressed
Excellent service. I ordered a kenwood food mixer at a very competitive price and i...
S
SR
trustpilot.com
Sep 30, 2025
Brilliant shopping experience
Brilliant shopping experience! Delivery within...
I
Irene Noakes
trustpilot.com
Sep 30, 2025
Brilliant
Brilliant. Ordered yesterday, arrived today, free delivery and….Cheapest...
M
Mr Jonathan Ellis
trustpilot.com
Sep 30, 2025
Swift service
...
L
Lauren G.
trustpilot.com
Sep 30, 2025
No issues
I was a little sceptical at first as I had never heard of the company but, after reading the reviews I decided to place an order on a Ninja product th...
K
Kevin Searston
trustpilot.com
Sep 30, 2025
Good all round experience
Good all round experi...
J
Josephine Howe
trustpilot.com
Sep 30, 2025
A 5 star service
A simple, swift operation with no demand that I open an account. How refreshing. From what I've seen, I feel confident that I can place...
C
CLAIRE WHALLEY
trustpilot.com
Sep 30, 2025
Good prices and great service
Competitive pricing and I did a lot of research. The website is clear and easy to use and check out. Free delivery on the item I purchased so I was ex...
R
Ryan Carter
trustpilot.com
Sep 30, 2025
Perfect service
Ordered an ironing board that was discounted from £80 to £65. Ordered with...
Conclusion
Reviews consistently highlight fast dispatch and frequent next‑day or 24–48 hour delivery, which is a common reason buyers recommend Freenet Electrical. Many reviewers also note clear website design and straightforward checkout, making ordering simple. Communication is repeatedly mentioned: reviewers report dispatch notifications, address checks and delivery updates. A smaller number of reviews comment on product condition and value, generally positively, but product-quality mentions are fewer than service and delivery comments. Prospective buyers should check product pages, delivery terms and returns policy before purchase to confirm specifics for their items.