Customers often mention very fast dispatch and a straightforward ordering process. Many praise clear delivery updates and competitive prices. A small number report faulty items or problems with courier delivery.
Examples from available reviews (Nov 2013 – Mar 2026).
Company phoned to confirm address and delivered within 24 hours.
“Outstanding service.”
Purchased a Kenwood mixer at a competitive price and received free next-day delivery.
“delivered free of charge within 24 hrs of ordering.”
New iron was very noisy when pressing the steam button; reviewer disappointed.
“is very noisy when I press steam button.”
Vacuum had been missed at the loading point and was still in Leicester.
“it had been missed at the loading point and was still in Leicester.”
Reviews describe quick order handling, often with same-day or next-day dispatch. Several customers mention helpful staff and fast refunds when something goes wrong. A minority report courier failures or missing consignments that disrupted an otherwise fast service.
Many reviewers point to competitive pricing and free delivery offers. Shoppers say they found lower prices, with occasional freebies or promotional deals. Positive comments about value show up across product categories.
Customers say the website is easy to use, with a simple checkout and the option to order without creating an account. Several link the smooth ordering flow to quick delivery. A few reviewers added the site to favourites after repeat purchases.
Many reviews compliment items such as cookware and mixers, describing deliveries as "perfect" or "great quality." A small number mention faults, including a noisy iron and a vacuum that lost suction after months. These fault reports appear less often than positive quality comments.
Reviewers often note clear updates, informative emails, and delivery time slots. They also describe quick help with address changes and refund requests. A limited number of comments criticise courier handling or postcode delivery restrictions.
Most reviewers say they are happy with the purchase, recommend the company, and describe it as reliable. Overall feedback stays positive on service, pricing, and ease of use. A few low ratings describe isolated courier issues or faulty items that affected individual orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: March 2026
Company phoned to confirm address and delivered within 24 hours.
“Outstanding service.”
Order was dispatched within a couple of hours and delivery notified.
“Dispatched within a couple of hours of ordering online !”
Reviewer left only the single word 'Everything'.
“Everything”
Delivery arrived in two days with outstanding communication and updates.
“communication and updates were outstanding!”
Pans arrived next morning and were of great quality.
“they are of a great quality.”
The online purchase was easy and item arrived within 24 hours.
“Item arrived in 24 hours - incredible service!”
Good initial communication, immediate dispatch and early delivery.
“Good communication from the start.”
Easy ordering, great communication and excellent service at a good price.
“Great communication throughout, from ordering to delivery”
Company is reliable with speedy delivery; reviewer saved it as favourite.
“speedy delivery and very reliable company”
Reviewer praised the excellent customer service and company efficiency.
“Excellent Customer Service.”
Service was fast and efficient; reviewer will use again.
“Fast, efficient service.”
Purchased a Kenwood mixer at a competitive price and received free next-day delivery.
“delivered free of charge within 24 hrs of ordering.”
Shopping experience was brilliant with 24-hour delivery and updates.
“Delivery within 24 hours and progress communicated throughout.”
Ordered yesterday, arrived today with free delivery and best price.
“Cheapest SMEG toaster on the web.”
Reviewer described the service as swift without further detail.
“Swift service”
Item arrived within 48 hours with free delivery and no issues.
“my item was delivered within 48hrs.”
Good all-round experience and reviewer would recommend.
“Good all round experience, Would recommend.”
Simple, swift purchase without needing to open an account; highly recommended.
“A simple, swift operation with no demand that I open an account.”
Competitive pricing, easy website, and free delivery arrived within 48 hours.
“Competitive pricing and I did a lot of research.”
Discounted ironing board dispatched within the hour and arrived next day.
“dispatched within the hour and arrived the next day.”
I recently purchased a vacuum cleaner from Freenet Electrical and my experience with them has been nothing short of exceptional. The range of products they offer is incredible, as not only do they have a vast selection of kitchen appliances but also an extensive range of cookware.
The staff was friendly, knowledgeable and genuinely invested in helping me find the right product for my needs. They patiently answered all my queries about different models and brands and provided recommendations based on their experience. They explained the pros & cons of each model to help me make an informed decision that I felt confident in.
Once deciding on which vacuum to purchase the checkout process was speedy, easy-to-use and well-designed website made it stress-free; payment options were convenient without any hidden fees.
After purchasing it online earlier today, I received delivery within three hours - fantastic service!
Based on this first-class service combined with its broad selection of quality items at reasonable prices – FreeNet Electrical has earned itself a customer for life!
Next-day free courier delivery with a one-hour time slot.
“next day free delivery by courier with a one hour time slot allocated.”
Reported a faulty unit and received a prompt refund from Freenet.
“I was very pleased with their prompt response in forwarding a refund.”
Service was excellent but the vacuum's suction became very low within a couple of months.
“I’m only give 5stars because your service was excellent.”
Very quick delivery, good customer service, and lowest found price.
“Very quick delivery, good customer service and the lowest price for the item I could find.”
Product was great and delivery was quick and spot on.
“Great product quick delivery spot on👍👍”
Easy-to-use website, excellent price and extremely rapid delivery.
“Easy to use website and ordering.”
Great price and good service, but courier postcode restrictions affected Highlands.
“Just wish there wasn't postcode discrimination for living in the Highlands of Scotland which is UK mainland.”
Very good price, delivery and customer service.
“Very good price, delivery and customer service.”
New iron was very noisy when pressing the steam button; reviewer disappointed.
“is very noisy when I press steam button.”
Quick efficient service and kept updated, purchase process straightforward.
“Quick efficient service.”
Easy ordering, free delivery, cheapest price and freebies included.
“Easy to order, free delivery, cheapest price and with freebies too!”
Prompt response to address change and next-day delivery; excellent service.
“Your response was prompt and your action made the whole purchase a delight.”
Good price, fast delivery and kept informed of delivery day and time.
“kept informed of day and time”
Product quality was perfect and delivery service also perfect.
“Perfect quality perfect delivery service”
Best price for the breadmaker with free P&P and quick delivery.
“Best price for the breadmaker with free P&P and amazingly quick delivery.”
Very satisfied; fast delivery and good price.
“Very satisfied with shop from freeNET Electrical!”
Cheapest place for researched pans; good quality goods delivered on time.
“Good quality goods, delivered on time.”
Ordered in the evening and delivered at 8am the next day.
“delivered 8 am next day”
Freenet was efficient but the DPD courier service let it down.
“dpd delivery service let it down .”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Freenet Electrical is a UK online retailer that sells household electrical appliances and small domestic electronics. Its website lists items across kitchen appliances, cleaning equipment, and related accessories. Customers order online using standard payment methods and pick delivery options handled by third-party couriers. The site shows contact details, a returns policy, and customer support channels. Freenet Electrical trades as an e-commerce seller focused on UK consumer sales.