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We Collect & Analyse Reviews

Footshop
Experiences & Reviews

Footshop is an online retailer specialising in sneakers and streetwear, selling branded trainers and apparel through an e-commerce platform. The retailer ships orders internationally and operates online ordering, shipping and returns processes for customers across multiple countries.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 71%
Latest Review 11d
Overall Rating
3.8

Our Analysis

🎯

Service quality

Delivery speed and basic service are frequently praised; a smaller number report wrong items, return costs or slow return handling.

Share
27%
Strong
💰

Value for money

Some customers note competitive prices and bargains, while multiple reviews report unexpected import taxes or extra shipping/DHL charges.

Share
13%
Weak
⚡

User experience

Few reviewers comment on the website; one buyer noted product images matched and return policy reassured an online purchase.

Share
2%
Mixed
🔧

Product quality

Many buyers report comfortable, good-quality trainers and packaging; a minority report sizing issues or receiving incorrect items.

Share
17%
Strong
📞

Communication

Some customers praise tracking and updates, but several complaints highlight unclear information about taxes, fees or upfront costs.

Share
8%
Weak
⭐

Overall experience

Overall impressions skew positive for delivery and product quality, but recurring negative reports concern fees, returns and wrong orders.

Share
34%
Mixed

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

L
Lord Lenny
External Source Oct 01, 2025

FABULOUS FANTASTIC FOOTSHOP!

FABULOUS FANTASTIC FOOTSHOP! From...

I
Irina
External Source Oct 01, 2025

Great prices!

...

M
Mbali Kamanga
External Source Sep 27, 2025

Fantastic!!

Fantastic!!! De...

J
Julian Mcfarland
External Source Sep 24, 2025

Quality bargain trainer

Loved my trainers, they were cheaper than anywhe...

N
Nelson Aleixo
External Source Sep 22, 2025

I ordered some sneakers on September…

I ordered some sneakers on September 16, scheduled for arrival on September 22, and they were delivered as sche...

E
Ebbw Ralph
External Source Sep 17, 2025

Delivered before expected and was kept…

Delivered before expected and was kept...

C
Customer
External Source Sep 17, 2025

Excellent service will be using again!

Excellent service w...

k
kwong yip lee
External Source Sep 16, 2025

This is my first time to buy in this…

This is my first time to buy in this shop when i asked the seller is it the price included vat they said yes then i bo...

M
MRADAMFOSTER
External Source Sep 15, 2025

Great product fast delivery.

...

G
Garry Quinn
External Source Sep 15, 2025

Great product

Great product Great...

m
marios lamprou
External Source Sep 13, 2025

They are unacceptable

They are unacceptable. They sent me the wrong order and to return it I paid €15.90 and of that they retu...

K
Kathleen Flynn
External Source Sep 13, 2025

Birkinsops

I was very pleased to receive my purchase so quick , Birkinsops are great and a...

A
Aman Bishnoi
External Source Sep 13, 2025

Shoes size is not correct

...

L
Luke Mills
External Source Sep 12, 2025

AVOID

AVOID. Ordered a coat, then after it’s been dispatched, I get an email saying I have to pay £97 in import tax! Appreciate this isn’t their doing, but...

J
Jeffrey
External Source Sep 12, 2025

Quick delivery

Quick delivery and I really l...

E
Emefa O.Cole
External Source Sep 12, 2025

Unsatisfied…

I paid for my purchase including the DHL fee. I was th...

P
PRL
External Source Sep 09, 2025

Great service all round

I ordered an Adidas track top which was dispatched through DHL and arrived fast and smoothly. The quality of the packaging and the top itself was top...

c
customer
External Source Sep 06, 2025

Superb quick service to the UK

Superb quick service to the UK! Cannot fault Footshop…..bet...

S
Ss. Ss.
External Source Sep 05, 2025

Bad seller

The size of the sneakers are wrong and they don’t do changes so I will have to pay f...

T
Taffy Homela
External Source Sep 05, 2025

The shoe is slick

...

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Conclusion

Reviewers commonly praise Footshop for fast delivery and satisfactory product quality, with several customers noting comfortable trainers and timely shipments. However, multiple reviews report unexpected import taxes or additional DHL charges, and some customers faced wrong items or paid return costs. Returns handling appears mixed: some buyers received swift refunds and free return labels, while others experienced delays or partial refunds. If purchasing internationally, check shipping, import tax and returns terms beforehand and confirm VAT/shipping inclusions with customer support.