Many customers say orders arrive quickly and the items match the online descriptions. Prices draw buyers, especially for branded trainers and seasonal deals. Some shoppers ran into unexpected import or delivery fees and found returns hard to manage. A smaller group describe account or support issues after they reported problems.
Examples from available reviews (Nov 2021 – Feb 2026).
Trainers arrived swiftly with no issues and exceeded expectations.
“arrived swiftly with no issues”
Customer billed unexpected customs fees and felt checkout lacked transparency.
“received an additional invoice from DHL for import duty/brokerage fees.”
Wrong order sent and customer faced high return costs with partial refund.
“They sent me the wrong order”
Shoes arrived quickly, matched the website and were very comfortable.
“They're the most comfortable and cutest shoes I've ever owned and they fit like a dream.”
Reviews often highlight quick dispatch and tracking that works. Several complaints mention wrong items or sizes and returns that required customers to pay for postage. A smaller number describe easy returns with free labels and refunds that arrived on time.
Many reviewers point to competitive prices and strong trainer deals. Multiple reports mention VAT billed later or large extra shipping charges that reduced the sense of value. A few comments say delivery fees are the main cost issue.
Customers often say ordering online is simple and quick. Some received the wrong size or the wrong item, which derailed the experience. Mentions of website usability issues appear, but not often.
Buyers commonly describe the products as genuine, comfortable, and consistent with the product pages. A small number mention minor marks or early fit issues that improved after wearing them. Praise for overall brand quality comes up regularly.
Many customers mention clear delivery updates and tracking messages. Several reviews describe weak support, account closure after complaints, or staff who struggled with questions. A minority mention missing promo codes and login issues that were not resolved.
Much of the feedback is very positive about fast delivery and how the products fit. By contrast, a noticeable set of low ratings focuses on surprise fees, wrong orders, and poor support. The result is a clear divide between smooth purchases and problem cases.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reliable seller with fast shipping and positive feedback.
“Very good and reliable.”
Reviewer expressed happiness and gratitude.
“Happy thank you A++”
Trainers arrived on time with tracking; minor marks on one shoe.
“there was a small mark to suede on one shoe”
Customer billed unexpected customs fees and felt checkout lacked transparency.
“received an additional invoice from DHL for import duty/brokerage fees.”
Shoes purchased at a good price and correct size; delivery was slow.
“I got my shoes at a good price and in the size i was looking”
Reviewer claims birthday code never arrived and account was deleted after complaining.
“this trash website didn't send the so called "birthday code”
Item had a decent price and quick delivery.
“Decent price quick delivery”
Impressed by variety but support was inexperienced and not very guiding.
“maybe the support person to help me was new so not guided alot in that sense”
Trainers arrived swiftly with no issues and exceeded expectations.
“arrived swiftly with no issues”
Reviewer thanked staff for great service and fast delivery.
“Thanks for the great service and fast delivery service.”
Good communication and on-time delivery at a discounted price.
“Good communication and delivered on time”
Reviewer was very satisfied and would recommend the company.
“Very satisfied and would recommend to use them to anybody”
Loved mono black Converse; water resistant, good deal and speedy delivery.
“Absolutely love my new converse”
UGG clogs genuine; sizing and velcro strap improved after wearing.
“Really Chuffed with them”
Good price and very fast delivery; overall fantastic experience.
“Overall a fantastic experience. Highly recommended”
Good product and price with efficient online ordering and delivery.
“efficient online ordering system and delivery all good.”
Poor customer service with login issues and no response.
“absolutely shocking customers service”
Ordering was easy with fast delivery and good product.
“Easy to order, fast delivery and good product”
Ordered from UK with tracking, no duties and delivered on time as advertised.
“No additional duties or charges.”
Received exactly what was ordered at a great price.
“Exactly what I ordered for a great price 🫶”
Order shipped from Czech to Manchester arrived within a week.
“From Czech to Manchester within a week.”
Fast delivery and good product quality.
“Fast delivery, good quality!”
Item was delivered on time and reviewer was pleased.
“Delivered on time.”
Trainers cheaper than elsewhere and arrived very quickly.
“they were cheaper than anywhere else I saw them”
Order arrived as scheduled but delivery price was expensive.
“the price from the delivery are quite expensive.”
Delivered early and kept up to date throughout the process.
“Delivered before expected and was kept upto date throughout the whole process.”
Reviewer experienced excellent service and will use again.
“Excellent service will be using again!”
Buyer was charged additional VAT after purchase despite seller assurance.
“after the dhl need to pay more vat£81.15”
Product was great and delivery was fast.
“Great product fast delivery.”
Reviewer praised the product, price, and service.
“Great product Great price Great service”
Wrong order sent and customer faced high return costs with partial refund.
“They sent me the wrong order”
Purchase arrived quickly and in time for holidays.
“arrived in time for my holidays on the 12th September”
Received shoes with incorrect sizing.
“Shoes size is not correct”
Item required a large import tax not disclosed at purchase.
“I have to pay £97 in import tax!”
Quick delivery and reviewer liked the Nike Lunar Roam shoes.
“I really like the Nike Lunar Roam shoes.”
Customer paid shipping then was billed an extra £88 for shipping.
“I was then asked to pay £88 pounds more for shipping.”
Dispatched promptly; return was smooth with free DHL label and quick refund.
“DHL included a free returns label”
Superb, quick service to the UK; reviewer highly recommends Footshop.
“Superb quick service to the UK!”
Wrong shoe size shipped and returns require customer payment.
“The size of the sneakers are wrong”
Reviewer described the shoe as slick.
“The shoe is slick”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Footshop is a European retailer focused on sneakers and streetwear. It runs an online shop with product pages, photos, and size details. The store sells branded trainers and casual footwear in several categories. Customers can set up accounts, order online, and pay with standard payment options. Footshop lists stock and offers shipping choices for buyers in different countries.