Many customers say orders arrive quickly and the items match the online descriptions. Prices draw buyers, especially for branded trainers and seasonal deals. Some shoppers ran into unexpected import or delivery fees and found returns hard to manage. A smaller group describe account or support issues after they reported problems.
Examples from available reviews (Nov 2021 – Feb 2026).
Trainers arrived swiftly with no issues and exceeded expectations.
“arrived swiftly with no issues”
Customer billed unexpected customs fees and felt checkout lacked transparency.
“received an additional invoice from DHL for import duty/brokerage fees.”
Wrong order sent and customer faced high return costs with partial refund.
“They sent me the wrong order”
Shoes arrived quickly, matched the website and were very comfortable.
“They're the most comfortable and cutest shoes I've ever owned and they fit like a dream.”
Reviews often highlight quick dispatch and tracking that works. Several complaints mention wrong items or sizes and returns that required customers to pay for postage. A smaller number describe easy returns with free labels and refunds that arrived on time.
Many reviewers point to competitive prices and strong trainer deals. Multiple reports mention VAT billed later or large extra shipping charges that reduced the sense of value. A few comments say delivery fees are the main cost issue.
Customers often say ordering online is simple and quick. Some received the wrong size or the wrong item, which derailed the experience. Mentions of website usability issues appear, but not often.
Buyers commonly describe the products as genuine, comfortable, and consistent with the product pages. A small number mention minor marks or early fit issues that improved after wearing them. Praise for overall brand quality comes up regularly.
Many customers mention clear delivery updates and tracking messages. Several reviews describe weak support, account closure after complaints, or staff who struggled with questions. A minority mention missing promo codes and login issues that were not resolved.
Much of the feedback is very positive about fast delivery and how the products fit. By contrast, a noticeable set of low ratings focuses on surprise fees, wrong orders, and poor support. The result is a clear divide between smooth purchases and problem cases.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I got my new sleepy sneakers from Footshop and am completely in love with them! They're the most comfortable and cutest shoes I've ever owned and they fit like a dream. These shoes are the most comfortable shoes I have ever worn. I have a problem with my feet, so I can never find a good, comfy pair of shoes. I was a little wary of ordering them online, but Footshop has a great return policy so I thought I would give it a try. They arrived in the mail quickly, and looked just like they did on the website. They fit perfectly and were amazingly comfortable!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Footshop is a European retailer focused on sneakers and streetwear. It runs an online shop with product pages, photos, and size details. The store sells branded trainers and casual footwear in several categories. Customers can set up accounts, order online, and pay with standard payment options. Footshop lists stock and offers shipping choices for buyers in different countries.