Reviews show contrasting experiences: one buyer reports prompt shipping and accurate sizing for an adidas pair, while another experienced shoes that were too wide and multiple unanswered return emails. The main recurring issues relate to communication and returns handling; product fit is inconsistent across items. Consumers should check size guidance and the retailer's return policy before purchasing and retain order and correspondence records. If returns or customer-service responsiveness are important, consider contacting the retailer proactively and verifying support channels prior to purchase.
Examples from available reviews (Jul 2021 – Feb 2026).
Shoes were too wide and customer service ignored return requests.
“THE CUSTOMER SERVICE IS A DISASTER!”
Ordered trainers arrived in four days and were true to size.
“Bestilte et par adidas originals spezial som ankom 4 dage efter.”
One reviewer praised prompt delivery, while another reported failures around returns and overall service responsiveness, producing a mixed service picture.
None of the sampled reviews discussed price or perceived value, so no direct evidence on value for money is available from these reviews.
A reviewer described repeated unanswered emails and frustration when attempting a return, indicating a poor user experience in that case.
One buyer reported shoes arriving true to size and as expected; another received shoes that were too wide, so product fit reports are inconsistent.
A clear complaint describes numerous unanswered emails and no reply from customer support, pointing to deficient communication in that instance.
Overall impressions are split: one reviewer was satisfied with delivery and product, another was disappointed by service and returns handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Raffle win order appeared successful but customer service couldn't find it.
“I received email to inform me my order has been successful.”
Paid incorrect import tax and never received the promised refund.
“then had to pay import tax to Ireland which was incorrect.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Footpatrol is a UK-based retailer specialising in sneakers and streetwear, operating an online shop alongside at least one London store. The retailer stocks major footwear brands and limited-edition releases and is commonly consulted by consumers researching sizing, delivery and returns for branded trainers.