Many buyers praise fast delivery and good prices on trainers. Others report receiving the wrong item, parcels going missing, and refunds taking weeks. Several reviewers say after-sales support is weak, with email threads stalling. Overall feedback ranges from smooth deliveries to cases that end in payment disputes or carrier escalation.
Examples from available reviews (Jul 2021 – Mar 2026).
Good price and fast delivery.
“Good price & fast delivery”
Perfect and incredibly fast delivery; reviewer thanks the team.
“Perfekt delivery. Incredible fast! Thank a lot guys! 🥰”
Waiting over a month for refund for out-of-stock order; no response.
“Waiting for credit for over a month now”
Website showed items in stock but many orders were cancelled due to errors.
“website takesyour Payment for shoes that arent even in stock”
Many customers say orders ship quickly and arrive when expected. Recurring after-sales issues include wrong items, missing parcels, and refunds still pending weeks later. Reviews often mention carrier errors, along with slow or unavailable help from support when problems need escalating.
Several reviews point to competitive pricing and satisfaction with the trainers received. Others describe paying and never getting the product, or being asked to pay incorrect import charges. These mixed outcomes shape how customers judge value.
Some customers describe an easy online checkout, correct sizing, and on-time delivery. Others mention stock errors, cancelled raffle or drop orders, and orders marked as ghost orders. These website and order-handling problems change how the purchase feels end to end.
Many buyers say items arrived as described and true to size. A noticeable set of complaints reports wrong models, wrong colours, damaged packaging, and claims of counterfeit goods. In several reviews, damaged packaging appears alongside other fulfilment problems.
Many reviewers say emails were not answered or replies stopped after the first response. Refund requests and return confirmations often come without timely updates. A few customers were told to refund and buy again, which reviewers described as unhelpful advice.
Feedback splits between smooth purchases and serious after-sales breakdowns. Positive reviews focus on fast delivery and fair pricing. Negative reviews describe long delays, payment disputes, and taking the issue to third-party services.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Raffle win order appeared successful but customer service couldn't find it.
“I received email to inform me my order has been successful.”
Paid incorrect import tax and never received the promised refund.
“then had to pay import tax to Ireland which was incorrect.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Footpatrol is a UK retailer focused on trainers and streetwear. It runs an online store featuring new releases, brand collaborations, and archival styles. The range includes major athletic brands as well as independent labels. The website provides product pages, payment options, and international shipping. Customers can contact support online with order and returns questions.