Reviews show contrasting experiences: one buyer reports prompt shipping and accurate sizing for an adidas pair, while another experienced shoes that were too wide and multiple unanswered return emails. The main recurring issues relate to communication and returns handling; product fit is inconsistent across items. Consumers should check size guidance and the retailer's return policy before purchasing and retain order and correspondence records. If returns or customer-service responsiveness are important, consider contacting the retailer proactively and verifying support channels prior to purchase.
Examples from available reviews (Jul 2021 – Feb 2026).
Shoes were too wide and customer service ignored return requests.
“THE CUSTOMER SERVICE IS A DISASTER!”
Ordered trainers arrived in four days and were true to size.
“Bestilte et par adidas originals spezial som ankom 4 dage efter.”
One reviewer praised prompt delivery, while another reported failures around returns and overall service responsiveness, producing a mixed service picture.
None of the sampled reviews discussed price or perceived value, so no direct evidence on value for money is available from these reviews.
A reviewer described repeated unanswered emails and frustration when attempting a return, indicating a poor user experience in that case.
One buyer reported shoes arriving true to size and as expected; another received shoes that were too wide, so product fit reports are inconsistent.
A clear complaint describes numerous unanswered emails and no reply from customer support, pointing to deficient communication in that instance.
Overall impressions are split: one reviewer was satisfied with delivery and product, another was disappointed by service and returns handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Fast and reliable service for discounted Hoka shoes.
“Fast and reliable service for discounted Hoka shoes Very pleased”
Reviewer expressed strong positive satisfaction using multiple emojis.
“👍👍👍👍👍🫶🫶🫶🫶🫶”
Ordered Sunday and received shoes Tuesday morning; great service.
“Ordered on Sunday shoes delivered Tuesday morning, great service.”
Delivery was very quick but the refund process was very slow.
“Super quick on delivery, super slow on refund.”
Great price, amazing trainers and fast delivery; will use again.
“Fantastic. Great price, amazing trainers. Fast delivery. Will use again”
Package stuck in customs and product was never received.
“Package is stuck in customs never received the product”
Good price and fast delivery.
“Good price & fast delivery”
Received wrong-colour trainers and had difficulty obtaining a refund.
“First of all I've ordered white trainers and received very tired looking yellow ones.”
Everything was fine with the order.
“All was fine.”
Claimed card was hacked and the order never arrived.
“Scammers, my card has been hacked! Nothing ever arrived DODGY AS HELL AVOID”
Trainers lost by courier, no refund after three weeks and no help.
“evri have lost them”
Received wrong Nike model and size; reviewer reported poor reliability.
“I ordered Nike Alphafly next 3 size 44 and I received: Nikealphafly next 2 size 44,5.”
Perfect and incredibly fast delivery; reviewer thanks the team.
“Perfekt delivery. Incredible fast! Thank a lot guys! 🥰”
Great item and delivery was on time.
“Great iteam, delivery on time.”
Carrier repeatedly attempted wrong deliveries and Footpatrol offered no support.
“Footpatrol's chosen carrier, DPD, attempted to deliver my order to the wrong address on FIVE occasions.”
Wrong-size trainers returned and refund pending for over three weeks.
“been waiting over 3 weeks for a refund”
Everything about the order was faultless.
“Faultless everything”
Returned item acknowledged but refund still not received and delays continue.
“they emails that they had received the return but I have yet to receive my refund.”
Great trainers; will definitely use again.
“Great trainers, will definitely use again.”
Delivery messed up and promised follow-up and compensation never happened.
“My delivery got messed up amd then was promised a review, call back and some compensation.”
Ordered trainers arrived in four days and were true to size.
“Bestilte et par adidas originals spezial som ankom 4 dage efter.”
Items missing or replaced and customer service refused to help international buyer.
“the item had been open and my ordered item was replaced with a used pair of shoes.”
Paid €180 but did not receive products and could not contact company.
“Paid, but did not receive product”
Received wrong-colour trainers and was told to request refund and repurchase.
“Received a pair of green trainers!”
Item never sent despite payment and company said they ran out of stock.
“they ran out of stock”
Order not processed and labelled a ghost order with poor communication.
“classed as a ghost order”
Order arrived with the box absolutely destroyed and poor packing.
“box absolutely destroyed”
Waiting over a month for refund for out-of-stock order; no response.
“Waiting for credit for over a month now”
Returned wrong-size shoes a month ago but refund requests are ignored.
“they have received my reroute a month ago”
Ordered trainers arrived next day, well packaged, and as expected.
“they arrived today. The item was as expected and very well packaged!”
Raffle-winning orders were cancelled and customer service was unable to help.
“They will cancel your order a couple of days later.”
Website showed items in stock but many orders were cancelled due to errors.
“website takesyour Payment for shoes that arent even in stock”
Reviewer claims they were sent a fake pair of Nike Air Max.
“Sent me fake,Nike airmax”
Waiting over two months for shoes; PayPal case filed and no response.
“Still waiting over 2 months for my shoes”
Poor customer service and two-month wait for shoes.
“Footpatrol is trash there customer service is a joke.”
Claims company stole money and did not refund or help.
“They stole my money lost my shoes”
I wanted a perfect gift for my younger brother. I ordered a Reebok workout plus and converse Chuck Taylor All Star from this company. The delivery was prompt, but the shoes were too wide for my brother's feet. I wanted to return the shoes, but when I contacted the customer service support team they didn't bother about my complaint.I sent more than ten emails but none was replied to. I was so frustrated and I decided to just let go, wear the shoes and get another gift for my brother. I was very disappointed that they don't care about their customers, nor do they honor their return policy.. THE CUSTOMER SERVICE IS A DISASTER!
Trainers arrived with broken outer packaging despite high price.
“the box was broken as there was no outside box protects the original box...”
Returned international order received but no refund after two months.
“It has been 2 months since - no confirmation of receipt nor information that a refund was being processed.”
Order delayed four weeks and company stopped responding to emails.
“Now four weeks still no package, and they have stopped responding to my emails.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Footpatrol is a UK-based retailer specialising in sneakers and streetwear, operating an online shop alongside at least one London store. The retailer stocks major footwear brands and limited-edition releases and is commonly consulted by consumers researching sizing, delivery and returns for branded trainers.