Many buyers praise fast delivery and good prices on trainers. Others report receiving the wrong item, parcels going missing, and refunds taking weeks. Several reviewers say after-sales support is weak, with email threads stalling. Overall feedback ranges from smooth deliveries to cases that end in payment disputes or carrier escalation.
Examples from available reviews (Jul 2021 – Mar 2026).
Good price and fast delivery.
“Good price & fast delivery”
Perfect and incredibly fast delivery; reviewer thanks the team.
“Perfekt delivery. Incredible fast! Thank a lot guys! 🥰”
Waiting over a month for refund for out-of-stock order; no response.
“Waiting for credit for over a month now”
Website showed items in stock but many orders were cancelled due to errors.
“website takesyour Payment for shoes that arent even in stock”
Many customers say orders ship quickly and arrive when expected. Recurring after-sales issues include wrong items, missing parcels, and refunds still pending weeks later. Reviews often mention carrier errors, along with slow or unavailable help from support when problems need escalating.
Several reviews point to competitive pricing and satisfaction with the trainers received. Others describe paying and never getting the product, or being asked to pay incorrect import charges. These mixed outcomes shape how customers judge value.
Some customers describe an easy online checkout, correct sizing, and on-time delivery. Others mention stock errors, cancelled raffle or drop orders, and orders marked as ghost orders. These website and order-handling problems change how the purchase feels end to end.
Many buyers say items arrived as described and true to size. A noticeable set of complaints reports wrong models, wrong colours, damaged packaging, and claims of counterfeit goods. In several reviews, damaged packaging appears alongside other fulfilment problems.
Many reviewers say emails were not answered or replies stopped after the first response. Refund requests and return confirmations often come without timely updates. A few customers were told to refund and buy again, which reviewers described as unhelpful advice.
Feedback splits between smooth purchases and serious after-sales breakdowns. Positive reviews focus on fast delivery and fair pricing. Negative reviews describe long delays, payment disputes, and taking the issue to third-party services.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Fast and reliable service for discounted Hoka shoes.
“Fast and reliable service for discounted Hoka shoes Very pleased”
Reviewer expressed strong positive satisfaction using multiple emojis.
“👍👍👍👍👍🫶🫶🫶🫶🫶”
Ordered Sunday and received shoes Tuesday morning; great service.
“Ordered on Sunday shoes delivered Tuesday morning, great service.”
Delivery was very quick but the refund process was very slow.
“Super quick on delivery, super slow on refund.”
Great price, amazing trainers and fast delivery; will use again.
“Fantastic. Great price, amazing trainers. Fast delivery. Will use again”
Package stuck in customs and product was never received.
“Package is stuck in customs never received the product”
Good price and fast delivery.
“Good price & fast delivery”
Received wrong-colour trainers and had difficulty obtaining a refund.
“First of all I've ordered white trainers and received very tired looking yellow ones.”
Everything was fine with the order.
“All was fine.”
Claimed card was hacked and the order never arrived.
“Scammers, my card has been hacked! Nothing ever arrived DODGY AS HELL AVOID”
Trainers lost by courier, no refund after three weeks and no help.
“evri have lost them”
Received wrong Nike model and size; reviewer reported poor reliability.
“I ordered Nike Alphafly next 3 size 44 and I received: Nikealphafly next 2 size 44,5.”
Perfect and incredibly fast delivery; reviewer thanks the team.
“Perfekt delivery. Incredible fast! Thank a lot guys! 🥰”
Great item and delivery was on time.
“Great iteam, delivery on time.”
Carrier repeatedly attempted wrong deliveries and Footpatrol offered no support.
“Footpatrol's chosen carrier, DPD, attempted to deliver my order to the wrong address on FIVE occasions.”
Wrong-size trainers returned and refund pending for over three weeks.
“been waiting over 3 weeks for a refund”
Everything about the order was faultless.
“Faultless everything”
Returned item acknowledged but refund still not received and delays continue.
“they emails that they had received the return but I have yet to receive my refund.”
Great trainers; will definitely use again.
“Great trainers, will definitely use again.”
Delivery messed up and promised follow-up and compensation never happened.
“My delivery got messed up amd then was promised a review, call back and some compensation.”
Ordered trainers arrived in four days and were true to size.
“Bestilte et par adidas originals spezial som ankom 4 dage efter.”
Items missing or replaced and customer service refused to help international buyer.
“the item had been open and my ordered item was replaced with a used pair of shoes.”
Paid €180 but did not receive products and could not contact company.
“Paid, but did not receive product”
Received wrong-colour trainers and was told to request refund and repurchase.
“Received a pair of green trainers!”
Item never sent despite payment and company said they ran out of stock.
“they ran out of stock”
Order not processed and labelled a ghost order with poor communication.
“classed as a ghost order”
Order arrived with the box absolutely destroyed and poor packing.
“box absolutely destroyed”
Waiting over a month for refund for out-of-stock order; no response.
“Waiting for credit for over a month now”
Returned wrong-size shoes a month ago but refund requests are ignored.
“they have received my reroute a month ago”
Ordered trainers arrived next day, well packaged, and as expected.
“they arrived today. The item was as expected and very well packaged!”
Raffle-winning orders were cancelled and customer service was unable to help.
“They will cancel your order a couple of days later.”
Website showed items in stock but many orders were cancelled due to errors.
“website takesyour Payment for shoes that arent even in stock”
Reviewer claims they were sent a fake pair of Nike Air Max.
“Sent me fake,Nike airmax”
Waiting over two months for shoes; PayPal case filed and no response.
“Still waiting over 2 months for my shoes”
Poor customer service and two-month wait for shoes.
“Footpatrol is trash there customer service is a joke.”
Claims company stole money and did not refund or help.
“They stole my money lost my shoes”
I wanted a perfect gift for my younger brother. I ordered a Reebok workout plus and converse Chuck Taylor All Star from this company. The delivery was prompt, but the shoes were too wide for my brother's feet. I wanted to return the shoes, but when I contacted the customer service support team they didn't bother about my complaint.I sent more than ten emails but none was replied to. I was so frustrated and I decided to just let go, wear the shoes and get another gift for my brother. I was very disappointed that they don't care about their customers, nor do they honor their return policy.. THE CUSTOMER SERVICE IS A DISASTER!
Trainers arrived with broken outer packaging despite high price.
“the box was broken as there was no outside box protects the original box...”
Returned international order received but no refund after two months.
“It has been 2 months since - no confirmation of receipt nor information that a refund was being processed.”
Order delayed four weeks and company stopped responding to emails.
“Now four weeks still no package, and they have stopped responding to my emails.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Footpatrol is a UK retailer focused on trainers and streetwear. It runs an online store featuring new releases, brand collaborations, and archival styles. The range includes major athletic brands as well as independent labels. The website provides product pages, payment options, and international shipping. Customers can contact support online with order and returns questions.