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We Collect & Analyse Reviews

Footpatrol
Experiences & Reviews

Footpatrol is a UK-based retailer specialising in sneakers and streetwear, operating an online shop alongside at least one London store. The retailer stocks major footwear brands and limited-edition releases and is commonly consulted by consumers researching sizing, delivery and returns for branded trainers.

Overview & Key Metrics

Reviews Analysed 2
Positive Sentiment 100%
Latest Review 19d
Overall Rating
4.5

Our Analysis

🎯

Service quality

One reviewer praised prompt delivery, while another reported failures around returns and overall service responsiveness, producing a mixed service picture.

Share
25%
Mixed
💰

Value for money

None of the sampled reviews discussed price or perceived value, so no direct evidence on value for money is available from these reviews.

Share
0%
Mixed
⚡

User experience

A reviewer described repeated unanswered emails and frustration when attempting a return, indicating a poor user experience in that case.

Share
13%
Weak
🔧

Product quality

One buyer reported shoes arriving true to size and as expected; another received shoes that were too wide, so product fit reports are inconsistent.

Share
25%
Mixed
📞

Communication

A clear complaint describes numerous unanswered emails and no reply from customer support, pointing to deficient communication in that instance.

Share
13%
Weak
⭐

Overall experience

Overall impressions are split: one reviewer was satisfied with delivery and product, another was disappointed by service and returns handling.

Share
25%
Mixed

View all 2 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 2 reviews

All Customer Reviews

Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: September 2025

V
Vibeke Olesen Brøgger
trustpilot.com Sep 30, 2025

adidas originals…

Bestilte et par adidas originals spezial som ankom 4 dage efter. Tro mod...

I
Ivy Addison
Collected.reviews Nov 25, 2021

Reebok and Converse

I wanted a perfect gift for my younger brother. I ordered a Reebok workout plus and converse Chuck Taylor All Star from this company. The delivery was prompt, but the shoes were too wide for my brother's feet. I wanted to return the shoes, but when I contacted the customer service support team they didn't bother about my complaint.I sent more than ten emails but none was replied to. I was so frustrated and I decided to just let go, wear the shoes and get another gift for my brother. I was very disappointed that they don't care about their customers, nor do they honor their return policy.. THE CUSTOMER SERVICE IS A DISASTER!

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Conclusion

Reviews show contrasting experiences: one buyer reports prompt shipping and accurate sizing for an adidas pair, while another experienced shoes that were too wide and multiple unanswered return emails. The main recurring issues relate to communication and returns handling; product fit is inconsistent across items. Consumers should check size guidance and the retailer's return policy before purchasing and retain order and correspondence records. If returns or customer-service responsiveness are important, consider contacting the retailer proactively and verifying support channels prior to purchase.