The supplied reviews show Footasylum is often praised for fast dispatch, straightforward ordering and helpful customer service. Many customers report good value and product quality, with frequent mentions of sales and a points scheme. However, a minority of reviewers experienced delivery problems (including carrier damage or lost parcels) and delays or dissatisfaction around refunds and communication. If you prioritise quick delivery and competitive prices, reviews are largely positive; if you are concerned about parcel handling or refunds, check available delivery options and documented customer-service routes before purchasing.
Examples from available reviews (Jan 2023 – Feb 2026).
Footasylum provided excellent customer service and timely delivery.
“Overall, Footasylum provided excellent customer service”
Parcel damaged in transit; refund not received and items wanted.
“Evri are horrendous and wrecked the parcel.”
Customer service resolved issue quickly and was very helpful.
“Great customer service, sorted my issue quickly and were very helpful and friendly”
Fast postage, good sale prices and product availability.
“Fast postage Always great sale prices on my favourite items”
Most reviewers describe helpful, friendly customer service and quick issue resolution; a small number report refunds or unresolved problems.
Reviewers frequently note competitive prices, sales and perceived good value for clothing and trainers, with mentions of a points scheme.
Many customers report fast, simple ordering and quick dispatch; a minority experienced lost parcels, damaged deliveries or delayed refunds.
Most buyers received items in good condition and satisfactory material quality; a few reported damaged packaging or concerns about item condition.
Order updates, dispatch emails and quick responses from named staff are commonly praised; some customers reported a lack of proactive contact during problems.
Overall impressions are predominantly positive, highlighting delivery speed and helpful staff, though isolated delivery and refund issues recur.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Fast, simple ordering with high-quality items received promptly and intact.
“Items received in perfect condition and will be definitely using again.”
Missing order was handled swiftly by Nokwanda.
“My order did not arrive. Dealt with swiftly by Nokwanda.”
Reviewer describes Footasylum as a great company.
“Great company”
Customer alleges racist behaviour and refusal to process return within policy.
“racist and discriminatory behavior I experienced from a female store manager”
Order marked delivered to store but was missing; customer service unhelpful.
“Customer service asked ME to provide CCTV that it was NOT there?!”
Return received but refund delayed and customer service unresponsive.
“I'm Still waiting on my Refund”
Received men's shoe despite ordering a women's size and poor returns support.
“They advertised a shoe as a women's size 7 and I received a Mans shoe so basically a women's 8.5.”
Returned item tracked back but refund was promised then not received.
“Still waiting it's a joke. Never will I shop here again”
Multiple orders cancelled and customer allegedly banned without clear explanation.
“4 orders canceled in a row and told when I raised my concern with them that I am now banned from shopping online with them ?”
Received trainers in poor condition and substandard packaging.
“£90 trainers and like they from a cheap market stall. Genuine hmmmmmm???? 😡”
First order delivered wrong items and refund withheld.
“Customer service nightmare”
Trainer arrived but socks missing and promised CCTV screenshots not provided.
“received trainers but no socks.”
Delivery missing a tshirt and customer service denied responsibility.
“I was missing a tshirt from the order.”
Interviewee waited and experienced rude, disrespectful management behaviour.
“she was very rude and disrespectful”
Returned item lost in transit and Footasylum refused refund despite proof.
“Never get the refund!”
Exchange request returned with same incorrect size and blamed on damaged box.
“they just send me back with same size”
Shoes arrived dirty and live chat was rude when contacted.
“Every time I have ordered from Footasylum they are all dirty.”
Tried exchanging Crocs but was refused due to strict 28-day policy.
“No was the answer, it has to be within 28 days.”
Favourite staff member was fired weeks after her cancer diagnosis.
“was fired just weeks after receiving her cancer diagnosis.”
Parcel not delivered, suspected courier theft and Footasylum refused refund.
“Delivery driver left a photo of the map of my street as ' proof of delivery”
I recently purchased a pair of trainers and some clothing from Footasylum and my experience was truly impressive. Not only did I find the latest trends in footwear and fashion, but I also benefited from their free UK delivery on orders over £60.
The website is user-friendly and allowed me to easily navigate through various categories. The product descriptions were informative with details about size, material, colour options etc which helped me choose the right products for myself.
From my order confirmation to dispatch emails, everything was sent promptly. The package arrived exactly when they said it would be delivered without any issues or damages.
Overall, Footasylum provided excellent customer service that made shopping online an enjoyable experience. Their wide range of products combined with free delivery options makes them stand out amongst competitors- something that every avid shopper should check out!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Footasylum is a UK retailer specialising in trainers, clothing and streetwear, selling branded footwear and apparel via an online shop and physical stores across the UK. Consumers commonly search reviews to check delivery, returns and customer service experiences, product condition and pricing before buying. This summary uses only supplied customer reviews to highlight recurring points about delivery speed, service interactions, product condition and perceived value.