Customers often highlight quick ordering and fast delivery. Many reviews mention specific agents who quickly fixed lost or damaged orders. A sizable group says refunds stayed unresolved, parcels went missing, and in-store behaviour felt aggressive. Several shoppers report items arriving used or in poor condition.
Examples from available reviews (Jan 2023 – Mar 2026).
Easy ordering and next-day delivery with great product quality.
“Ordered 10 pm delivered next day 10am. Wow.”
Customer service agent Chelsea resolved delivery problem and refunded.
“Had a problem with delivery, Chelsea from customer service was very helpful and got me a refund right away”
Return received but refund delayed and customer service unresponsive.
“I'm Still waiting on my Refund”
Reviewer claims items sold as new were used or second-hand.
“Horrific experience, they sell used/second hand and sell as new items.”
Many reviews applaud customer service staff for finding lost parcels, setting up exchanges, and processing refunds. Another set describes agents as unhelpful or hostile, with cancelled orders and claims that refunds were refused. Reviews repeatedly show this split in service experiences.
Several reviewers point to strong sale prices and a loyalty points scheme as reasons to come back. Positive remarks tie good pricing to repeat buys of trainers and clothing. A small number mention trouble applying promo codes at checkout.
Many shoppers say the website and ordering feel simple and quick. Comments often mention same-day or next-day delivery and easy-to-read product pages. A minority report issues with return labels or surprise return charges in the app.
Several reviews mention good materials and happy recipients, especially for clothing. A recurring complaint says items arrived dirty, looked used, or came in damaged packaging. Reports of wrong sizes or incorrect items appear repeatedly alongside positive quality comments.
Some customers praise fast replies through support channels and name staff who helped them. Others say promised evidence or updates never arrived and that replies felt scripted or defensive. Return and delivery updates come up often, both in compliments and complaints.
Many reviewers say they will shop again thanks to fast delivery and issues that were fixed. An equally noticeable group describes serious problems that made them stop shopping, pointing to missing refunds and poor in-store interactions. Reviews show a clear split between repeat buyers with smooth purchases and shoppers left with unresolved issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Fast, simple ordering with high-quality items received promptly and intact.
“Items received in perfect condition and will be definitely using again.”
Missing order was handled swiftly by Nokwanda.
“My order did not arrive. Dealt with swiftly by Nokwanda.”
Reviewer describes Footasylum as a great company.
“Great company”
Customer alleges racist behaviour and refusal to process return within policy.
“racist and discriminatory behavior I experienced from a female store manager”
Order marked delivered to store but was missing; customer service unhelpful.
“Customer service asked ME to provide CCTV that it was NOT there?!”
Return received but refund delayed and customer service unresponsive.
“I'm Still waiting on my Refund”
Received men's shoe despite ordering a women's size and poor returns support.
“They advertised a shoe as a women's size 7 and I received a Mans shoe so basically a women's 8.5.”
Returned item tracked back but refund was promised then not received.
“Still waiting it's a joke. Never will I shop here again”
Multiple orders cancelled and customer allegedly banned without clear explanation.
“4 orders canceled in a row and told when I raised my concern with them that I am now banned from shopping online with them ?”
Received trainers in poor condition and substandard packaging.
“£90 trainers and like they from a cheap market stall. Genuine hmmmmmm???? 😡”
First order delivered wrong items and refund withheld.
“Customer service nightmare”
Trainer arrived but socks missing and promised CCTV screenshots not provided.
“received trainers but no socks.”
Delivery missing a tshirt and customer service denied responsibility.
“I was missing a tshirt from the order.”
Interviewee waited and experienced rude, disrespectful management behaviour.
“she was very rude and disrespectful”
Returned item lost in transit and Footasylum refused refund despite proof.
“Never get the refund!”
Exchange request returned with same incorrect size and blamed on damaged box.
“they just send me back with same size”
Shoes arrived dirty and live chat was rude when contacted.
“Every time I have ordered from Footasylum they are all dirty.”
Tried exchanging Crocs but was refused due to strict 28-day policy.
“No was the answer, it has to be within 28 days.”
Favourite staff member was fired weeks after her cancer diagnosis.
“was fired just weeks after receiving her cancer diagnosis.”
Parcel not delivered, suspected courier theft and Footasylum refused refund.
“Delivery driver left a photo of the map of my street as ' proof of delivery”
I recently purchased a pair of trainers and some clothing from Footasylum and my experience was truly impressive. Not only did I find the latest trends in footwear and fashion, but I also benefited from their free UK delivery on orders over £60.
The website is user-friendly and allowed me to easily navigate through various categories. The product descriptions were informative with details about size, material, colour options etc which helped me choose the right products for myself.
From my order confirmation to dispatch emails, everything was sent promptly. The package arrived exactly when they said it would be delivered without any issues or damages.
Overall, Footasylum provided excellent customer service that made shopping online an enjoyable experience. Their wide range of products combined with free delivery options makes them stand out amongst competitors- something that every avid shopper should check out!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Footasylum is a UK retailer focused on trainers, sportswear, and streetwear. It sells branded footwear, clothing, and accessories online and in stores across the UK. Product pages usually show photos, sizing details, and product specs. The retailer takes standard payment methods and lists return and exchange terms on its website.