The supplied reviews show Footasylum is often praised for fast dispatch, straightforward ordering and helpful customer service. Many customers report good value and product quality, with frequent mentions of sales and a points scheme. However, a minority of reviewers experienced delivery problems (including carrier damage or lost parcels) and delays or dissatisfaction around refunds and communication. If you prioritise quick delivery and competitive prices, reviews are largely positive; if you are concerned about parcel handling or refunds, check available delivery options and documented customer-service routes before purchasing.
Examples from available reviews (Jan 2023 – Feb 2026).
Footasylum provided excellent customer service and timely delivery.
“Overall, Footasylum provided excellent customer service”
Parcel damaged in transit; refund not received and items wanted.
“Evri are horrendous and wrecked the parcel.”
Customer service resolved issue quickly and was very helpful.
“Great customer service, sorted my issue quickly and were very helpful and friendly”
Fast postage, good sale prices and product availability.
“Fast postage Always great sale prices on my favourite items”
Most reviewers describe helpful, friendly customer service and quick issue resolution; a small number report refunds or unresolved problems.
Reviewers frequently note competitive prices, sales and perceived good value for clothing and trainers, with mentions of a points scheme.
Many customers report fast, simple ordering and quick dispatch; a minority experienced lost parcels, damaged deliveries or delayed refunds.
Most buyers received items in good condition and satisfactory material quality; a few reported damaged packaging or concerns about item condition.
Order updates, dispatch emails and quick responses from named staff are commonly praised; some customers reported a lack of proactive contact during problems.
Overall impressions are predominantly positive, highlighting delivery speed and helpful staff, though isolated delivery and refund issues recur.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Ordering was easy and delivery was quick.
“Really easy to order from Footasylum and a quick delivery.”
Rapid delivery and reviewer would use again.
“Rapid delivery, very impressed would defo use again.”
Never received goods and still awaiting promised refund after contact.
“Never received my goods and a month on still no refund.”
Excellent trainer selection and next-day delivery despite standard option.
“Excellent selection of trainers to choose from delivered next day even though it was through standard delivery , 100 percent satisfied.”
Sammia from customer service resolved the issue quickly.
“Sammia was really helpful, and resolved my issue quickly.”
Sale prices varied by specific size and cashier was rude.
“The cashier lady serving us today was also quite intimidating and rude - handling our box roughly and talking to us like we were bothering her.”
App stated paid returns despite advertised free returns.
“terms say free returns but on app it says to go to a locker and £2.50 will be charged i gave 5 stars earlier but not bow false info i could of ordered somewhere.else for free returns wont order from here again FA-419098809”
Customer service replaced lost items.
“Great help replaced my lost items”
Refund issue sorted quickly via WhatsApp support.
“Had a small problem with refund but when I got in touch they were straight on the problem and sorted it, all through watts app which made everything so much easier”
Loved the clothes, fast delivery, highly recommend.
“loved the clothes. Fast delivery. Highly recommend!!”
Clothing was good quality according to reviewer.
“Good quality clothing”
Great quality items and fast delivery recommended.
“Great quality and fast delivery recommend”
Tyler from customer service located lost package and resent order.
“My package was lost by Evri, and Tyler helped me to find that out and to resend the order. He was amazing”
Easy ordering and next-day delivery with great product quality.
“Ordered 10 pm delivered next day 10am. Wow.”
Great clothing selection and first-class service.
“Great choice of clothing and lighting service First Class”
First-time order experience was very good.
“My first time ordering from foot asylum and it was very good”
Reviewer reports great service and delivery overall.
“Great service and delivery”
Quick order arrival and reviewer pleased with website layout.
“My order came very quick and I was very happy with my purchase and how footasylum has it layout”
So far everything has been good.
“All good....up to now anyway”
Support was helpful and resolved issue immediately.
“So helpful and sorted my issue out straight away. 10/10”
Customer alleges poor customer service and missing parcel marked as delivered.
“JO from HQ is the most incompetent customer service agent I’ve ever spoken to.”
Reviewer claims items sold as new were used or second-hand.
“Horrific experience, they sell used/second hand and sell as new items.”
Unable to cancel order; customer service was unhelpful and robotic.
“Worst customer service ever, repeating same script like rebots. AVOID this company”
Order delivered without any issues
“Ordered, delivered with no issues”
Fast postage, good sale prices and product availability.
“Fast postage Always great sale prices on my favourite items”
Shoes arrived in damaged packaging and looked used.
“The shoelaces were untied giving me the impression that the shoes were second hand?”
Grandson loves the clothes; good variety and material quality.
“he loves the clothes.lots of different verity.good value material really good thank you”
Fast delivery, good choice, appreciates points scheme.
“Fast delivery, great choice and I love the points scheme”
Quick delivery and high-quality items at good prices.
“it’s all great quality and amazing prices!!!”
Delivery in two days and arrived in perfect condition.
“Delivery came in 2 days of ordering and in perfect condition”
Customer service resolved issue quickly and was very helpful.
“Great customer service, sorted my issue quickly and were very helpful and friendly”
Fast, friendly customer service that resolved the issue.
“Great customer service. Fast, friendly and got the issue resolved. Well done 👍”
Easy order, quick delivery, reduced price but could not use promo codes.
“Couldn’t use any promo codes on it though.”
Customer service arranged and confirmed an exchange successfully.
“Brilliant service arranged for an exchange and confirmed.”
Very fast dispatch with updates and quick delivery.
“Very fast dispatch, updates & delivery”
Order arrived very quickly and items were fantastic.
“Wow couldn't believe how quick my order came . Fantastic items too”
Customer service agent Chelsea resolved delivery problem and refunded.
“Had a problem with delivery, Chelsea from customer service was very helpful and got me a refund right away”
Company gave a quick response.
“Quick response”
Parcel damaged in transit; refund not received and items wanted.
“Evri are horrendous and wrecked the parcel.”
Trainers lost in transit; straightforward refund after buying in store.
“Trainers where lost in transit, had to go and buy them from store instead.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Footasylum is a UK retailer specialising in trainers, clothing and streetwear, selling branded footwear and apparel via an online shop and physical stores across the UK. Consumers commonly search reviews to check delivery, returns and customer service experiences, product condition and pricing before buying. This summary uses only supplied customer reviews to highlight recurring points about delivery speed, service interactions, product condition and perceived value.