Reviews Analysed
21
We Collect & Analyse Reviews
Footasylum
Experiences & Reviews
Footasylum is a UK retailer specialising in trainers, clothing and streetwear, selling branded footwear and apparel via an online shop and physical stores across the UK. Consumers commonly search reviews to check delivery, returns and customer service experiences, product condition and pricing before buying. This summary uses only supplied customer reviews to highlight recurring points about delivery speed, service interactions, product condition and perceived value.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
30d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers describe helpful, friendly customer service and quick issue resolution; a small number report refunds or unresolved problems.
Share
Strong
12%
💰
Value for money
Reviewers frequently note competitive prices, sales and perceived good value for clothing and trainers, with mentions of a points scheme.
Share
Strong
9%
⚡
User experience
Many customers report fast, simple ordering and quick dispatch; a minority experienced lost parcels, damaged deliveries or delayed refunds.
Share
Mixed
21%
🔧
Product quality
Most buyers received items in good condition and satisfactory material quality; a few reported damaged packaging or concerns about item condition.
Share
Strong
14%
📞
Communication
Order updates, dispatch emails and quick responses from named staff are commonly praised; some customers reported a lack of proactive contact during problems.
Share
Strong
15%
⭐
Overall experience
Overall impressions are predominantly positive, highlighting delivery speed and helpful staff, though isolated delivery and refund issues recur.
Share
Strong
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
Impressed by Footasylum's Wide Range & Excellent Service
"I recently purchased a pair of trainers and some clothing from Footasylum and my experience was truly impressive. Not only did I find the latest trends in footwear and fashion, but I also benefited from their free UK delivery on orders over £60. The website is user-friendly and allowed me to easily navigate through various categories. The product descriptions were informative with details about size, material, colour options etc which helped me choose the right products for myself. From my order confirmation to dispatch emails, everything was sent promptly. The package arrived exactly when they said it would be delivered without any issues or damages. Overall, Footasylum provided excellent customer service that made shopping online an enjoyable experience. Their wide range of products combined with free delivery options makes them stand out amongst competitors- something that every avid shopper should check out!"
Donato
Collected.reviews
Jan 07, 2023
Featured for: detailed positive on service, UX
Awful experience
"Awful experience. Foot asylum use evri. Evri are horrendous and wrecked the parcel. Then returned it to foot asylum, who decided to refund me. Still w..."
Mal Fouracre
Trustpilot
Sep 30, 2025
Featured for: negative: refund, communication, delivery
Great customer service
"Great customer service, sorted my issue q..."
Mrs Sarah Louise Mckenzie
Trustpilot
Sep 30, 2025
Featured for: prompt, helpful customer service example
Great prices and availability
"Fast postage Always great sale prices on my favourite items Always stocks the la..."
Samantha Parry
Trustpilot
Sep 30, 2025
Featured for: mentions prices, availability, fast postage
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
X
XxX
trustpilot.com
Sep 30, 2025
Ordered
Ordered, deliver...
S
Samantha Parry
trustpilot.com
Sep 30, 2025
Great prices and availability
Fast postage Always great sale prices on my favourite items Always stocks the la...
R
Ryan
trustpilot.com
Sep 30, 2025
The box and wrapping paper for the…
The box and wrapping paper for the shoes that I ordered was damaged. The sho...
T
Theresa O'Reilly
trustpilot.com
Sep 30, 2025
I order from here for my grandson he…
I order from here for my grandson he loves the clothes.lots...
V
Vic
trustpilot.com
Sep 30, 2025
Fast delivery
Fast delivery, great choice...
M
Macey Booth
trustpilot.com
Sep 30, 2025
love Footasylum
great delivery time took 2-3 days to come! Love my stuf...
A
Alfie Mansell
trustpilot.com
Sep 30, 2025
Delivery came in 2 days of ordering and…
Delivery came in 2 days of ord...
M
Mrs Sarah Louise Mckenzie
trustpilot.com
Sep 30, 2025
Great customer service
Great customer service, sorted my issue q...
L
Lee
trustpilot.com
Sep 30, 2025
Great customer service.
Great customer service. Fast, friendly...
G
Gemma
trustpilot.com
Sep 30, 2025
Nike shoes
Brilliant and easy to order. Came within 3 days. Price had been reduc...
E
Elizabeth T
trustpilot.com
Sep 30, 2025
Great service all round
Brilliant service arranged for an exchange and confirmed. this information confired with marz who was a great help in c...
s
shaz
trustpilot.com
Sep 30, 2025
Very fast dispatch
Very fast dispatch,...
M
MUSTHAK
trustpilot.com
Sep 30, 2025
Amazing speed of delivery
Wow couldn't believe how quick my...
G
Georgie Mcbride
trustpilot.com
Sep 30, 2025
Had a problem with delivery
Had a problem with delivery, Chelsea from customer se...
A
Anj
trustpilot.com
Sep 30, 2025
Quick response
...
M
Mal Fouracre
trustpilot.com
Sep 30, 2025
Awful experience
Awful experience. Foot asylum use evri. Evri are horrendous and wrecked the parcel. Then returned it to foot asylum, who decided to refund me. Still w...
A
Adrian Glasgow
trustpilot.com
Sep 30, 2025
Trainers where lost in transit
Trainers where lost in transit, had to go and buy them from...
H
Holly and John
trustpilot.com
Sep 30, 2025
Fast effective and simple ordering with…
Fast effective and simple ordering with a good range of sizes available. High quality items received within a timely manner and effective packa...
j
jennifer cater
trustpilot.com
Sep 30, 2025
My order did not arrive, dealt with swiftly
My order did not arrive. Dea...
D
Danielle Annette
trustpilot.com
Sep 30, 2025
Great company
...
Conclusion
The supplied reviews show Footasylum is often praised for fast dispatch, straightforward ordering and helpful customer service. Many customers report good value and product quality, with frequent mentions of sales and a points scheme. However, a minority of reviewers experienced delivery problems (including carrier damage or lost parcels) and delays or dissatisfaction around refunds and communication. If you prioritise quick delivery and competitive prices, reviews are largely positive; if you are concerned about parcel handling or refunds, check available delivery options and documented customer-service routes before purchasing.