Customers often highlight quick ordering and fast delivery. Many reviews mention specific agents who quickly fixed lost or damaged orders. A sizable group says refunds stayed unresolved, parcels went missing, and in-store behaviour felt aggressive. Several shoppers report items arriving used or in poor condition.
Examples from available reviews (Jan 2023 – Mar 2026).
Easy ordering and next-day delivery with great product quality.
“Ordered 10 pm delivered next day 10am. Wow.”
Customer service agent Chelsea resolved delivery problem and refunded.
“Had a problem with delivery, Chelsea from customer service was very helpful and got me a refund right away”
Return received but refund delayed and customer service unresponsive.
“I'm Still waiting on my Refund”
Reviewer claims items sold as new were used or second-hand.
“Horrific experience, they sell used/second hand and sell as new items.”
Many reviews applaud customer service staff for finding lost parcels, setting up exchanges, and processing refunds. Another set describes agents as unhelpful or hostile, with cancelled orders and claims that refunds were refused. Reviews repeatedly show this split in service experiences.
Several reviewers point to strong sale prices and a loyalty points scheme as reasons to come back. Positive remarks tie good pricing to repeat buys of trainers and clothing. A small number mention trouble applying promo codes at checkout.
Many shoppers say the website and ordering feel simple and quick. Comments often mention same-day or next-day delivery and easy-to-read product pages. A minority report issues with return labels or surprise return charges in the app.
Several reviews mention good materials and happy recipients, especially for clothing. A recurring complaint says items arrived dirty, looked used, or came in damaged packaging. Reports of wrong sizes or incorrect items appear repeatedly alongside positive quality comments.
Some customers praise fast replies through support channels and name staff who helped them. Others say promised evidence or updates never arrived and that replies felt scripted or defensive. Return and delivery updates come up often, both in compliments and complaints.
Many reviewers say they will shop again thanks to fast delivery and issues that were fixed. An equally noticeable group describes serious problems that made them stop shopping, pointing to missing refunds and poor in-store interactions. Reviews show a clear split between repeat buyers with smooth purchases and shoppers left with unresolved issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Ordering was easy and delivery was quick.
“Really easy to order from Footasylum and a quick delivery.”
Rapid delivery and reviewer would use again.
“Rapid delivery, very impressed would defo use again.”
Never received goods and still awaiting promised refund after contact.
“Never received my goods and a month on still no refund.”
Excellent trainer selection and next-day delivery despite standard option.
“Excellent selection of trainers to choose from delivered next day even though it was through standard delivery , 100 percent satisfied.”
Sammia from customer service resolved the issue quickly.
“Sammia was really helpful, and resolved my issue quickly.”
Sale prices varied by specific size and cashier was rude.
“The cashier lady serving us today was also quite intimidating and rude - handling our box roughly and talking to us like we were bothering her.”
App stated paid returns despite advertised free returns.
“terms say free returns but on app it says to go to a locker and £2.50 will be charged i gave 5 stars earlier but not bow false info i could of ordered somewhere.else for free returns wont order from here again FA-419098809”
Customer service replaced lost items.
“Great help replaced my lost items”
Refund issue sorted quickly via WhatsApp support.
“Had a small problem with refund but when I got in touch they were straight on the problem and sorted it, all through watts app which made everything so much easier”
Loved the clothes, fast delivery, highly recommend.
“loved the clothes. Fast delivery. Highly recommend!!”
Clothing was good quality according to reviewer.
“Good quality clothing”
Great quality items and fast delivery recommended.
“Great quality and fast delivery recommend”
Tyler from customer service located lost package and resent order.
“My package was lost by Evri, and Tyler helped me to find that out and to resend the order. He was amazing”
Easy ordering and next-day delivery with great product quality.
“Ordered 10 pm delivered next day 10am. Wow.”
Great clothing selection and first-class service.
“Great choice of clothing and lighting service First Class”
First-time order experience was very good.
“My first time ordering from foot asylum and it was very good”
Reviewer reports great service and delivery overall.
“Great service and delivery”
Quick order arrival and reviewer pleased with website layout.
“My order came very quick and I was very happy with my purchase and how footasylum has it layout”
So far everything has been good.
“All good....up to now anyway”
Support was helpful and resolved issue immediately.
“So helpful and sorted my issue out straight away. 10/10”
Customer alleges poor customer service and missing parcel marked as delivered.
“JO from HQ is the most incompetent customer service agent I’ve ever spoken to.”
Reviewer claims items sold as new were used or second-hand.
“Horrific experience, they sell used/second hand and sell as new items.”
Unable to cancel order; customer service was unhelpful and robotic.
“Worst customer service ever, repeating same script like rebots. AVOID this company”
Order delivered without any issues
“Ordered, delivered with no issues”
Fast postage, good sale prices and product availability.
“Fast postage Always great sale prices on my favourite items”
Shoes arrived in damaged packaging and looked used.
“The shoelaces were untied giving me the impression that the shoes were second hand?”
Grandson loves the clothes; good variety and material quality.
“he loves the clothes.lots of different verity.good value material really good thank you”
Fast delivery, good choice, appreciates points scheme.
“Fast delivery, great choice and I love the points scheme”
Quick delivery and high-quality items at good prices.
“it’s all great quality and amazing prices!!!”
Delivery in two days and arrived in perfect condition.
“Delivery came in 2 days of ordering and in perfect condition”
Customer service resolved issue quickly and was very helpful.
“Great customer service, sorted my issue quickly and were very helpful and friendly”
Fast, friendly customer service that resolved the issue.
“Great customer service. Fast, friendly and got the issue resolved. Well done 👍”
Easy order, quick delivery, reduced price but could not use promo codes.
“Couldn’t use any promo codes on it though.”
Customer service arranged and confirmed an exchange successfully.
“Brilliant service arranged for an exchange and confirmed.”
Very fast dispatch with updates and quick delivery.
“Very fast dispatch, updates & delivery”
Order arrived very quickly and items were fantastic.
“Wow couldn't believe how quick my order came . Fantastic items too”
Customer service agent Chelsea resolved delivery problem and refunded.
“Had a problem with delivery, Chelsea from customer service was very helpful and got me a refund right away”
Company gave a quick response.
“Quick response”
Parcel damaged in transit; refund not received and items wanted.
“Evri are horrendous and wrecked the parcel.”
Trainers lost in transit; straightforward refund after buying in store.
“Trainers where lost in transit, had to go and buy them from store instead.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Footasylum is a UK retailer focused on trainers, sportswear, and streetwear. It sells branded footwear, clothing, and accessories online and in stores across the UK. Product pages usually show photos, sizing details, and product specs. The retailer takes standard payment methods and lists return and exchange terms on its website.